Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation

Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to...

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Main Author: Janteng, Jaludin
Format: Thesis
Language:English
Published: 2020
Subjects:
Online Access:http://eprints.usm.my/52587/1/Pages%20from%20JALUDIN%20BIN%20JANTENG%20-%20TESIS.pdf
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id my-usm-ep.52587
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spelling my-usm-ep.525872022-05-25T08:33:40Z Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation 2020-11 Janteng, Jaludin HF5001-6182 Business Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to investigate the relationship of service supply chain management practices towards service supply chain performance through the mediating role of service innovation capability. To develop a comprehensive view of service supply chain, value co-creation is included in the research model as moderating variable in enhancing service supply chain performance. Resource-based and Relational theory were used to explain the relationship among variables in the proposed model 2020-11 Thesis http://eprints.usm.my/52587/ http://eprints.usm.my/52587/1/Pages%20from%20JALUDIN%20BIN%20JANTENG%20-%20TESIS.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Janteng, Jaludin
Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
description Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to investigate the relationship of service supply chain management practices towards service supply chain performance through the mediating role of service innovation capability. To develop a comprehensive view of service supply chain, value co-creation is included in the research model as moderating variable in enhancing service supply chain performance. Resource-based and Relational theory were used to explain the relationship among variables in the proposed model
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Doctorate
author Janteng, Jaludin
author_facet Janteng, Jaludin
author_sort Janteng, Jaludin
title Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_short Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_full Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_fullStr Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_full_unstemmed Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_sort service supply chain performance in malaysian national car service centres: the role of service supply chain management practices, service innovation capability and value co-creation
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2020
url http://eprints.usm.my/52587/1/Pages%20from%20JALUDIN%20BIN%20JANTENG%20-%20TESIS.pdf
_version_ 1747822196165705728