Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation

Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to...

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Main Author:	Janteng, Jaludin
Format:	Thesis
Language:	English
Published:	2020
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/52587/1/Pages%20from%20JALUDIN%20BIN%20JANTENG%20-%20TESIS.pdf
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id	my-usm-ep.52587
record_format	uketd_dc
spelling	my-usm-ep.525872022-05-25T08:33:40Z Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation 2020-11 Janteng, Jaludin HF5001-6182 Business Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to investigate the relationship of service supply chain management practices towards service supply chain performance through the mediating role of service innovation capability. To develop a comprehensive view of service supply chain, value co-creation is included in the research model as moderating variable in enhancing service supply chain performance. Resource-based and Relational theory were used to explain the relationship among variables in the proposed model 2020-11 Thesis http://eprints.usm.my/52587/ http://eprints.usm.my/52587/1/Pages%20from%20JALUDIN%20BIN%20JANTENG%20-%20TESIS.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Janteng, Jaludin Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
description	Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to investigate the relationship of service supply chain management practices towards service supply chain performance through the mediating role of service innovation capability. To develop a comprehensive view of service supply chain, value co-creation is included in the research model as moderating variable in enhancing service supply chain performance. Resource-based and Relational theory were used to explain the relationship among variables in the proposed model
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Janteng, Jaludin
author_facet	Janteng, Jaludin
author_sort	Janteng, Jaludin
title	Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_short	Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_full	Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_fullStr	Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_full_unstemmed	Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
title_sort	service supply chain performance in malaysian national car service centres: the role of service supply chain management practices, service innovation capability and value co-creation
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2020
url	http://eprints.usm.my/52587/1/Pages%20from%20JALUDIN%20BIN%20JANTENG%20-%20TESIS.pdf
_version_	1747822196165705728

Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation

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