The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia

Work performance is always essential to the development of a company to maintain its competitive advantage especially for banking sectors which operates to provide the best services to customers. The purpose of this study is to examine the influence of intrinsic and extrinsic motivating factors on w...

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Main Author:	Ravesangar, Kamalesh
Format:	Thesis
Language:	English
Published:	2019
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/55608/1/FINAL%20THESIS%20by%20KAMALESH.pdf
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id	my-usm-ep.55608
record_format	uketd_dc
spelling	my-usm-ep.556082022-11-10T07:40:24Z The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia 2019-12 Ravesangar, Kamalesh HF5001-6182 Business HG4001-4285 Finance management. Business finance.Corporation finance Work performance is always essential to the development of a company to maintain its competitive advantage especially for banking sectors which operates to provide the best services to customers. The purpose of this study is to examine the influence of intrinsic and extrinsic motivating factors on work performance at banking sectors in Malaysia when the role of psychological ownership as mediator existed. This study was carried out to determine issues related to employees’ work performance based on poor service quality, work stress, lack of job knowledge, poor employee retention, inflexibility and poor communication in Malaysian banking sectors. The research instruments utilized in this study were personal administered and through online mail questionnaires. A total of 3700 questionnaires distributed among the front-line employees at conventional and Islamic banks in Malaysia but only 370 questionnaire are fit for the further analysis. The data of survey has been collected within one month duration and sample have been collected through cluster sampling. Based on the findings, only responsibility has significant positive influence on work performance. The next result also shows that personal growth, work condition and company policy have significant positive impact on psychological ownership. The following findings shows that psychological ownership positively mediates the relationship between both company policy and work condition with work performance. 2019-12 Thesis http://eprints.usm.my/55608/ http://eprints.usm.my/55608/1/FINAL%20THESIS%20by%20KAMALESH.pdf application/pdf en public phd doctoral Perpustakaan Hamzah Sendut Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business HF5001-6182 Business
spellingShingle	HF5001-6182 Business HF5001-6182 Business Ravesangar, Kamalesh The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
description	Work performance is always essential to the development of a company to maintain its competitive advantage especially for banking sectors which operates to provide the best services to customers. The purpose of this study is to examine the influence of intrinsic and extrinsic motivating factors on work performance at banking sectors in Malaysia when the role of psychological ownership as mediator existed. This study was carried out to determine issues related to employees’ work performance based on poor service quality, work stress, lack of job knowledge, poor employee retention, inflexibility and poor communication in Malaysian banking sectors. The research instruments utilized in this study were personal administered and through online mail questionnaires. A total of 3700 questionnaires distributed among the front-line employees at conventional and Islamic banks in Malaysia but only 370 questionnaire are fit for the further analysis. The data of survey has been collected within one month duration and sample have been collected through cluster sampling. Based on the findings, only responsibility has significant positive influence on work performance. The next result also shows that personal growth, work condition and company policy have significant positive impact on psychological ownership. The following findings shows that psychological ownership positively mediates the relationship between both company policy and work condition with work performance.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ravesangar, Kamalesh
author_facet	Ravesangar, Kamalesh
author_sort	Ravesangar, Kamalesh
title	The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
title_short	The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
title_full	The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
title_fullStr	The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
title_full_unstemmed	The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia
title_sort	influence of intrinsic and extrinsic motivating factors on work performance at banking sectors in malaysia
granting_institution	Perpustakaan Hamzah Sendut
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2019
url	http://eprints.usm.my/55608/1/FINAL%20THESIS%20by%20KAMALESH.pdf
_version_	1776101098372726784

The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia

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