Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction

The performance of medium cost residential buildings is deteriorating due to many complaints reported every year in fulfilling the demand for residential satisfaction. At the same time, the role of management services that can influence housing performance and residential satisfaction relationships...

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Main Author:	Azian, Fatin Umaira Muhamad
Format:	Thesis
Language:	English
Published:	2022
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/59260/1/FATIN%20UMAIRA%20BINTI%20MUHAMAD%20AZIAN%20-%20TESIS24.pdf
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id	my-usm-ep.59260
record_format	uketd_dc
spelling	my-usm-ep.592602023-08-24T08:06:48Z Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction 2022-05 Azian, Fatin Umaira Muhamad TH1-9745 Building construction The performance of medium cost residential buildings is deteriorating due to many complaints reported every year in fulfilling the demand for residential satisfaction. At the same time, the role of management services that can influence housing performance and residential satisfaction relationships also remains unclear and inconclusive. Moreover, most of the studies centered attention on the low-cost housing, and limited studies explored the issue in the context of medium cost high-rise residential buildings. Therefore, this study aims to investigate the housing performance factors influencing residential satisfaction while also considering the role of management services as mediator and moderator. The deductive approach was employed in conjunction with a correlational research design and data gathering via face-to-face survey distribution. This study collected 434 usable responses with an 80.3% response rate by implementing a probability sampling approach. The obtained data were analysed using descriptive statistics (mean score) and the partial least squares structural equation modelling. The study show that respondents were slightly satisfied with the housing scheme. All three (3) housing performance factors significantly affect residential satisfaction with positive effects on housing comfort and function and adverse effects of housing neighbourhood onto residential satisfaction relationship. The findings also indicate that management services partially mediated the housing function-residential satisfaction relationship 2022-05 Thesis http://eprints.usm.my/59260/ http://eprints.usm.my/59260/1/FATIN%20UMAIRA%20BINTI%20MUHAMAD%20AZIAN%20-%20TESIS24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Perumahan,Bangunan dan Perancangan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	TH1-9745 Building construction
spellingShingle	TH1-9745 Building construction Azian, Fatin Umaira Muhamad Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
description	The performance of medium cost residential buildings is deteriorating due to many complaints reported every year in fulfilling the demand for residential satisfaction. At the same time, the role of management services that can influence housing performance and residential satisfaction relationships also remains unclear and inconclusive. Moreover, most of the studies centered attention on the low-cost housing, and limited studies explored the issue in the context of medium cost high-rise residential buildings. Therefore, this study aims to investigate the housing performance factors influencing residential satisfaction while also considering the role of management services as mediator and moderator. The deductive approach was employed in conjunction with a correlational research design and data gathering via face-to-face survey distribution. This study collected 434 usable responses with an 80.3% response rate by implementing a probability sampling approach. The obtained data were analysed using descriptive statistics (mean score) and the partial least squares structural equation modelling. The study show that respondents were slightly satisfied with the housing scheme. All three (3) housing performance factors significantly affect residential satisfaction with positive effects on housing comfort and function and adverse effects of housing neighbourhood onto residential satisfaction relationship. The findings also indicate that management services partially mediated the housing function-residential satisfaction relationship
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Azian, Fatin Umaira Muhamad
author_facet	Azian, Fatin Umaira Muhamad
author_sort	Azian, Fatin Umaira Muhamad
title	Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
title_short	Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
title_full	Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
title_fullStr	Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
title_full_unstemmed	Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction
title_sort	mediating and moderating effects of management services on the relationship of housing performance and stratified residential satisfaction
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Perumahan,Bangunan dan Perancangan
publishDate	2022
url	http://eprints.usm.my/59260/1/FATIN%20UMAIRA%20BINTI%20MUHAMAD%20AZIAN%20-%20TESIS24.pdf
_version_	1776101274507280384

Mediating And Moderating Effects Of Management Services On The Relationship Of Housing Performance And Stratified Residential Satisfaction

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