Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability

This study aims to examine the influence of quality management practices on service quality of facilities management mediated by outsourcing service provider capability. Hong Kong is one of the high-density cities in the world. Due to high-density population with limited space, most of the Hong Kong...

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Main Author:	Wang Man, Wah Conny
Format:	Thesis
Language:	English
Published:	2022
Subjects:	H1-99 Social sciences (General)
Online Access:	http://eprints.usm.my/59332/1/24%20Pages%20from%20WANG%20MAN%20WAH%20CONNY%20-%20TESIS.pdf
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id	my-usm-ep.59332
record_format	uketd_dc
spelling	my-usm-ep.593322023-09-06T03:18:53Z Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability 2022-02 Wang Man, Wah Conny H1-99 Social sciences (General) This study aims to examine the influence of quality management practices on service quality of facilities management mediated by outsourcing service provider capability. Hong Kong is one of the high-density cities in the world. Due to high-density population with limited space, most of the Hong Kong people lived in crowd buildings with sophisticated facilities. Since the rapid economic boost, Hong Kong properties become the high valuable assets. These factors are the root causes of the demand in high service quality of Hong Kong facilities management companies. Facilities management companies widely adopted quality management practices (strategic planning, customer focus, process management, and supplier management) to supervise the outsourcing service provider capability who served the customers to achieve service quality. 2022-02 Thesis http://eprints.usm.my/59332/ http://eprints.usm.my/59332/1/24%20Pages%20from%20WANG%20MAN%20WAH%20CONNY%20-%20TESIS.pdf application/pdf en public phd doctoral Perpustakaan Hamzah Sendut Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	H1-99 Social sciences (General)
spellingShingle	H1-99 Social sciences (General) Wang Man, Wah Conny Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
description	This study aims to examine the influence of quality management practices on service quality of facilities management mediated by outsourcing service provider capability. Hong Kong is one of the high-density cities in the world. Due to high-density population with limited space, most of the Hong Kong people lived in crowd buildings with sophisticated facilities. Since the rapid economic boost, Hong Kong properties become the high valuable assets. These factors are the root causes of the demand in high service quality of Hong Kong facilities management companies. Facilities management companies widely adopted quality management practices (strategic planning, customer focus, process management, and supplier management) to supervise the outsourcing service provider capability who served the customers to achieve service quality.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Wang Man, Wah Conny
author_facet	Wang Man, Wah Conny
author_sort	Wang Man, Wah Conny
title	Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
title_short	Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
title_full	Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
title_fullStr	Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
title_full_unstemmed	Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
title_sort	influence of quality management practices on service quality of facilities management mediated by outsourcing service provider capability
granting_institution	Perpustakaan Hamzah Sendut
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2022
url	http://eprints.usm.my/59332/1/24%20Pages%20from%20WANG%20MAN%20WAH%20CONNY%20-%20TESIS.pdf
_version_	1783729535451136000

Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability

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