The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia

The hospitality industry is commonly acknowledged as a significant growth driver in modern economies. The hotel industry is one of the important sectors in the hospitality industry that contributes to the country’s revenue. This industry faces a critical challenge in retaining and attracting tourist...

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Main Author:	Asri, Dian Aszyanti Atirah Mohd.
Format:	Thesis
Language:	English
Published:	2023
Subjects:	H1-99 Social sciences (General)
Online Access:	http://eprints.usm.my/60345/1/DIAN%20ASZYANTI%20ATIRAH%20BINTI%20MOHD.%20ASRI%20-%20TESIS24.pdf
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id	my-usm-ep.60345
record_format	uketd_dc
spelling	my-usm-ep.603452024-04-04T01:03:26Z The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia 2023-09 Asri, Dian Aszyanti Atirah Mohd. H1-99 Social sciences (General) The hospitality industry is commonly acknowledged as a significant growth driver in modern economies. The hotel industry is one of the important sectors in the hospitality industry that contributes to the country’s revenue. This industry faces a critical challenge in retaining and attracting tourists due to several reasons involving spending patterns, the weak ringgit, and other economic pressures among domestic travellers. Apart from that, domestic travellers have shifted to cautious spending and prefer other accommodation providers, such as short-term accommodation, for their stay. Hotels are constantly changing their services and processes to accommodate changing tourist demands because of the dynamic competition imposed by globalisation. However, hotels must be versatile and innovative to meet a rising, volatile, and complex demand to remain competitive in today's rapidly changing markets, particularly because of the impacts of COVID-19. It is very crucial for the hotel industry to remain competitive and achieve higher performance in these turbulent times. Although the factors that influence hotel performance have been studied in the past, there are still critical issues that have not been thoroughly studied and need to be addressed. Drawing from Resource Based View (RBV) theory and Knowledge Based View (KBV) theory, the present study has objectives to examine (1) the relationship between clan, adhocracy, market and hierarchy culture towards innovation, (2) the relationship between innovation and hotel performance, 2023-09 Thesis http://eprints.usm.my/60345/ http://eprints.usm.my/60345/1/DIAN%20ASZYANTI%20ATIRAH%20BINTI%20MOHD.%20ASRI%20-%20TESIS24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Pengurusan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	H1-99 Social sciences (General)
spellingShingle	H1-99 Social sciences (General) Asri, Dian Aszyanti Atirah Mohd. The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia
description	The hospitality industry is commonly acknowledged as a significant growth driver in modern economies. The hotel industry is one of the important sectors in the hospitality industry that contributes to the country’s revenue. This industry faces a critical challenge in retaining and attracting tourists due to several reasons involving spending patterns, the weak ringgit, and other economic pressures among domestic travellers. Apart from that, domestic travellers have shifted to cautious spending and prefer other accommodation providers, such as short-term accommodation, for their stay. Hotels are constantly changing their services and processes to accommodate changing tourist demands because of the dynamic competition imposed by globalisation. However, hotels must be versatile and innovative to meet a rising, volatile, and complex demand to remain competitive in today's rapidly changing markets, particularly because of the impacts of COVID-19. It is very crucial for the hotel industry to remain competitive and achieve higher performance in these turbulent times. Although the factors that influence hotel performance have been studied in the past, there are still critical issues that have not been thoroughly studied and need to be addressed. Drawing from Resource Based View (RBV) theory and Knowledge Based View (KBV) theory, the present study has objectives to examine (1) the relationship between clan, adhocracy, market and hierarchy culture towards innovation, (2) the relationship between innovation and hotel performance,
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Asri, Dian Aszyanti Atirah Mohd.
author_facet	Asri, Dian Aszyanti Atirah Mohd.
author_sort	Asri, Dian Aszyanti Atirah Mohd.
title	The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia
title_short	The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia
title_full	The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia
title_fullStr	The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia
title_full_unstemmed	The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia
title_sort	relationship between organisational culture, innovation, competitive intelligence practices and hotel performance in malaysia
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Pengurusan
publishDate	2023
url	http://eprints.usm.my/60345/1/DIAN%20ASZYANTI%20ATIRAH%20BINTI%20MOHD.%20ASRI%20-%20TESIS24.pdf
_version_	1804888917931982848

The Relationship Between Organisational Culture, Innovation, Competitive Intelligence Practices And Hotel Performance In Malaysia

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