Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator

In today’s dynamic business environment in the Industry 4.0 era, optimising organisational performance is a critical concern for business organisations, particularly Malaysian Public Listed Companies (PLC). However, organisational performance at PLC has been on a downward trend since 2018. Business...

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Main Author:	Phan, Koo Yuen
Format:	Thesis
Language:	English
Published:	2023
Subjects:	HB615-715 Entrepreneurship
Online Access:	http://eprints.usm.my/60706/1/PHAN%20KOO%20YUEN%20-%20TESIS24.pdf
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id	my-usm-ep.60706
record_format	uketd_dc
spelling	my-usm-ep.607062024-06-10T01:11:36Z Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator 2023-09 Phan, Koo Yuen HB615-715 Entrepreneurship In today’s dynamic business environment in the Industry 4.0 era, optimising organisational performance is a critical concern for business organisations, particularly Malaysian Public Listed Companies (PLC). However, organisational performance at PLC has been on a downward trend since 2018. Business Intelligence (BI) capabilities are therefore considered as one of the key components that enables organisational performance. Successful BI systems with the right capabilities deployed can help organisations predict changes in the internal and external environment. In this study, Resource-based View (RBV) and Dynamic Capabilities View (DCV) theories were used along with the DeLone and McLean Information System (D&M IS) success theories, an integrated framework developed to examine the impact of BI capabilities on the organisational performance of Malaysian PLC via BI systems success as mediator and IT governance mechanisms (ITG) as moderator. 223 responses were collected via the questionnaire survey method with only 207 qualified as valid responses for analysis. SmartPLS was used to conduct hypothesis testing for hypotheses H1 to H20. Overall, the results showed all twenty hypotheses were supported in this study. Theoretically, this study confirmed the robustness of these integrated three theories, which helped to better understand the importance of BI resources in improving the success of BI systems and organisational performance. 2023-09 Thesis http://eprints.usm.my/60706/ http://eprints.usm.my/60706/1/PHAN%20KOO%20YUEN%20-%20TESIS24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HB615-715 Entrepreneurship
spellingShingle	HB615-715 Entrepreneurship Phan, Koo Yuen Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator
description	In today’s dynamic business environment in the Industry 4.0 era, optimising organisational performance is a critical concern for business organisations, particularly Malaysian Public Listed Companies (PLC). However, organisational performance at PLC has been on a downward trend since 2018. Business Intelligence (BI) capabilities are therefore considered as one of the key components that enables organisational performance. Successful BI systems with the right capabilities deployed can help organisations predict changes in the internal and external environment. In this study, Resource-based View (RBV) and Dynamic Capabilities View (DCV) theories were used along with the DeLone and McLean Information System (D&M IS) success theories, an integrated framework developed to examine the impact of BI capabilities on the organisational performance of Malaysian PLC via BI systems success as mediator and IT governance mechanisms (ITG) as moderator. 223 responses were collected via the questionnaire survey method with only 207 qualified as valid responses for analysis. SmartPLS was used to conduct hypothesis testing for hypotheses H1 to H20. Overall, the results showed all twenty hypotheses were supported in this study. Theoretically, this study confirmed the robustness of these integrated three theories, which helped to better understand the importance of BI resources in improving the success of BI systems and organisational performance.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Phan, Koo Yuen
author_facet	Phan, Koo Yuen
author_sort	Phan, Koo Yuen
title	Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator
title_short	Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator
title_full	Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator
title_fullStr	Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator
title_full_unstemmed	Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator
title_sort	impact of business intelligence (bi) capabilities on organizational performance: bi system success as mediator and information technology governance as moderator
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2023
url	http://eprints.usm.my/60706/1/PHAN%20KOO%20YUEN%20-%20TESIS24.pdf
_version_	1804888988943646720

Impact Of Business Intelligence (Bi) Capabilities On Organizational Performance: Bi System Success As Mediator And Information Technology Governance As Moderator

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