Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine

With the internet era, governments are using the Information and Communication Technologies (ICT) to meet their citizens’ expectations by adopting new means for service delivery that break the organizational boundaries by transforming to electronic governments (e-governments). However, citizen'...

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Main Author:	Abdalla, Rania Ahmad Mustafa
Format:	Thesis
Language:	English
Published:	2023
Subjects:	HD28-70 Management Industrial Management
Online Access:	http://eprints.usm.my/60726/1/RANIA%20AHMAD%20MUSTAFA%20ABDALLA%20-%20TESIS24.pdf
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id	my-usm-ep.60726
record_format	uketd_dc
spelling	my-usm-ep.607262024-06-14T07:53:20Z Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine 2023-09 Abdalla, Rania Ahmad Mustafa HD28-70 Management. Industrial Management With the internet era, governments are using the Information and Communication Technologies (ICT) to meet their citizens’ expectations by adopting new means for service delivery that break the organizational boundaries by transforming to electronic governments (e-governments). However, citizen's acceptance of these services is at a low rate in many countries. Recently, Palestinian government has launched its e-government services’ portal. The aim of this study is to investigate the factors that influence Palestinians behavioral intention towards the use of e-government services’ portal. It integrates an extended Unified Model of Electronic Government Adoption (UMEGA) in which a multidimensional perceived risk construct is used with trust in e-government services’ portal and its antecedents, Safety needs of the Palestinians, and Unified-Access point as potential determinants of citizens’ behavioral intention to use the e-government services’ portal. The study is of a quantitative nature, a structured questionnaire with quota and purposive sampling technique was used to collect the data from the Palestinian citizens who live in West Bank and intend (potential users) to use the e-government services’ portal were 415 valid responses were collected and analyzed using PLS-SEM. The findings revealed that performance expectancy, opportunity cost risk, trust in e-government services portal, safety needs, and unified access points are the main determinants of citizens’ attitudes. 2023-09 Thesis http://eprints.usm.my/60726/ http://eprints.usm.my/60726/1/RANIA%20AHMAD%20MUSTAFA%20ABDALLA%20-%20TESIS24.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Pengurusan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Abdalla, Rania Ahmad Mustafa Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
description	With the internet era, governments are using the Information and Communication Technologies (ICT) to meet their citizens’ expectations by adopting new means for service delivery that break the organizational boundaries by transforming to electronic governments (e-governments). However, citizen's acceptance of these services is at a low rate in many countries. Recently, Palestinian government has launched its e-government services’ portal. The aim of this study is to investigate the factors that influence Palestinians behavioral intention towards the use of e-government services’ portal. It integrates an extended Unified Model of Electronic Government Adoption (UMEGA) in which a multidimensional perceived risk construct is used with trust in e-government services’ portal and its antecedents, Safety needs of the Palestinians, and Unified-Access point as potential determinants of citizens’ behavioral intention to use the e-government services’ portal. The study is of a quantitative nature, a structured questionnaire with quota and purposive sampling technique was used to collect the data from the Palestinian citizens who live in West Bank and intend (potential users) to use the e-government services’ portal were 415 valid responses were collected and analyzed using PLS-SEM. The findings revealed that performance expectancy, opportunity cost risk, trust in e-government services portal, safety needs, and unified access points are the main determinants of citizens’ attitudes.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Abdalla, Rania Ahmad Mustafa
author_facet	Abdalla, Rania Ahmad Mustafa
author_sort	Abdalla, Rania Ahmad Mustafa
title	Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
title_short	Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
title_full	Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
title_fullStr	Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
title_full_unstemmed	Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
title_sort	key determinants of citizens’ behavioural intentions towards using e-government services’ portal in palestine
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Pengurusan
publishDate	2023
url	http://eprints.usm.my/60726/1/RANIA%20AHMAD%20MUSTAFA%20ABDALLA%20-%20TESIS24.pdf
_version_	1804888990197743616

Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine

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