A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].

A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].

Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan...

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Main Author: Siallagan, Sahala
Format: Thesis
Language:English
Published: 2004
Subjects:
TS1-2301 Manufactures
Online Access:http://eprints.usm.my/6258/1/A_STUDY_OF_TOTAL_QUALITY_MANAGEMENT_IMPLEMENTATION_IN_MEDAN_MANUFACTURING_INDUSTRIES.pdf
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spelling my-usm-ep.62582017-04-17T09:26:38Z A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469]. 2004-10 Siallagan, Sahala TS1-2301 Manufactures Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan prestasi kualiti (kesesuaian mutu dan kepuasan pelanggan) serta juga hubungan antara budaya organisasi dengan amalan TQM. The objective of this study is to define the implementation of total quality management (TQM) in the manufacturing industries in Medan by examining the relationship between TQM practices (orientation towards quality, linkage with customers, linkage with suppliers, process control and human resources management) and quality performance (quality conformity and customer satisfaction) and also the relationship between organizational culture and TQM practices. 2004-10 Thesis http://eprints.usm.my/6258/ http://eprints.usm.my/6258/1/A_STUDY_OF_TOTAL_QUALITY_MANAGEMENT_IMPLEMENTATION_IN_MEDAN_MANUFACTURING_INDUSTRIES.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Kejuruteraan Mekanikal
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic TS1-2301 Manufactures
spellingShingle TS1-2301 Manufactures
Siallagan, Sahala
A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
description Tujuan kajian ini ialah untuk mengenalpasti pelaksanaan pengurusan kualiti menyeluruh (TQM) di industri pengeluaran di Medan dengan menguji hubungan antara amalan TQM (hala tuju kualiti, hubungan dengan pelanggan, hubungan dengan pembekal, proses kawalan dan pengurusan sumber tenaga manusia) dengan prestasi kualiti (kesesuaian mutu dan kepuasan pelanggan) serta juga hubungan antara budaya organisasi dengan amalan TQM. The objective of this study is to define the implementation of total quality management (TQM) in the manufacturing industries in Medan by examining the relationship between TQM practices (orientation towards quality, linkage with customers, linkage with suppliers, process control and human resources management) and quality performance (quality conformity and customer satisfaction) and also the relationship between organizational culture and TQM practices.
format Thesis
qualification_level Master's degree
author Siallagan, Sahala
author_facet Siallagan, Sahala
author_sort Siallagan, Sahala
title A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
title_short A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
title_full A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
title_fullStr A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
title_full_unstemmed A Study Of Total Quality Management Implementation In Medan Manufacturing Industries [HD62.15. S132 2004 f rb][Microfiche 7469].
title_sort study of total quality management implementation in medan manufacturing industries [hd62.15. s132 2004 f rb][microfiche 7469].
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Kejuruteraan Mekanikal
publishDate 2004
url http://eprints.usm.my/6258/1/A_STUDY_OF_TOTAL_QUALITY_MANAGEMENT_IMPLEMENTATION_IN_MEDAN_MANUFACTURING_INDUSTRIES.pdf
_version_ 1747819670591766528

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