Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
Managing electricity utility company has become a critical issue ~ all utility COJl1)any all around the world faces many of the same challenges. On 1st September 1990, Prime Minister Dato' Seri Dr. Mahathir bin Mohamad officially proclaimed TNB ~ the heir and successor to NEB. Public-listed...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://eprints.utem.edu.my/id/eprint/13513/1/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf24_Pages.pdf http://eprints.utem.edu.my/id/eprint/13513/2/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf |
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| Summary: | Managing electricity utility company has become a critical issue ~ all utility
COJl1)any all around the world faces many of the same challenges. On 1st September
1990, Prime Minister Dato' Seri Dr. Mahathir bin Mohamad officially proclaimed
TNB ~ the heir and successor to NEB. Public-listed TNB is the largest electricity
utility Company in Malaysia with more than RM65 billion in assets and a customer
base of about 6. 8 million throughout Peninsular Malaysia and Sabah. This case
study will see if TNB has improved their services, especially in electricity
breakdown management. It will look deep in service quality, electricity breakdown
management and communication performance. This case study indicates 50.90AI of
the respondents agree TNB provided most of their electricity needs and 59.3%
disagree that other utility company in other country possess higher service quality
than TNB. 61.5% of the respondents believe TNB need to improve their power
quality in the power system |
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