Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad

Managing electricity utility company has become a critical issue ~ all utility COJl1)any all around the world faces many of the same challenges. On 1st September 1990, Prime Minister Dato' Seri Dr. Mahathir bin Mohamad officially proclaimed TNB ~ the heir and successor to NEB. Public-listed...

Full description

Saved in:

Bibliographic Details
Main Author:	Shahrul Niza, Samsudin
Format:	Thesis
Language:	English English
Published:	2009
Subjects:	T Technology (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/13513/1/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf24_Pages.pdf http://eprints.utem.edu.my/id/eprint/13513/2/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utem-ep.13513
record_format	uketd_dc
spelling	my-utem-ep.135132015-05-28T04:32:21Z Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad 2009 Shahrul Niza, Samsudin T Technology (General) TK Electrical engineering. Electronics Nuclear engineering Managing electricity utility company has become a critical issue ~ all utility COJl1)any all around the world faces many of the same challenges. On 1st September 1990, Prime Minister Dato' Seri Dr. Mahathir bin Mohamad officially proclaimed TNB ~ the heir and successor to NEB. Public-listed TNB is the largest electricity utility Company in Malaysia with more than RM65 billion in assets and a customer base of about 6. 8 million throughout Peninsular Malaysia and Sabah. This case study will see if TNB has improved their services, especially in electricity breakdown management. It will look deep in service quality, electricity breakdown management and communication performance. This case study indicates 50.90AI of the respondents agree TNB provided most of their electricity needs and 59.3% disagree that other utility company in other country possess higher service quality than TNB. 61.5% of the respondents believe TNB need to improve their power quality in the power system 2009 Thesis http://eprints.utem.edu.my/id/eprint/13513/ http://eprints.utem.edu.my/id/eprint/13513/1/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf24_Pages.pdf application/pdf en public http://eprints.utem.edu.my/id/eprint/13513/2/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf application/pdf en validuser http://library.utem.edu.my:8000/elmu/index.jsp?module=webopac-d&action=fullDisplayRetriever.jsp&szMaterialNo=0000057313 masters Universiti Teknikal Malaysia Melaka Faculty of Technology Management and Technopreneurship
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
topic	T Technology (General) T Technology (General)
spellingShingle	T Technology (General) T Technology (General) Shahrul Niza, Samsudin Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
description	Managing electricity utility company has become a critical issue ~ all utility COJl1)any all around the world faces many of the same challenges. On 1st September 1990, Prime Minister Dato' Seri Dr. Mahathir bin Mohamad officially proclaimed TNB ~ the heir and successor to NEB. Public-listed TNB is the largest electricity utility Company in Malaysia with more than RM65 billion in assets and a customer base of about 6. 8 million throughout Peninsular Malaysia and Sabah. This case study will see if TNB has improved their services, especially in electricity breakdown management. It will look deep in service quality, electricity breakdown management and communication performance. This case study indicates 50.90AI of the respondents agree TNB provided most of their electricity needs and 59.3% disagree that other utility company in other country possess higher service quality than TNB. 61.5% of the respondents believe TNB need to improve their power quality in the power system
format	Thesis
qualification_level	Master's degree
author	Shahrul Niza, Samsudin
author_facet	Shahrul Niza, Samsudin
author_sort	Shahrul Niza, Samsudin
title	Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
title_short	Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
title_full	Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
title_fullStr	Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
title_full_unstemmed	Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad
title_sort	electricity breakdown management in malaysia : a case study on tenaga nasional berhad
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty of Technology Management and Technopreneurship
publishDate	2009
url	http://eprints.utem.edu.my/id/eprint/13513/1/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf24_Pages.pdf http://eprints.utem.edu.my/id/eprint/13513/2/Electricity_breakdown_management_in_Malaysia_A_Case_study_on_Tenaga_Nasional_Berhad.pdf
_version_	1747833811936215040

Electricity Breakdown Management In Malaysia : A Case Study On Tenaga Nasional Berhad

Similar Items