The contribution of quality management principles and practices to the organizational performance

In today's competitive environment, Quality Management is the key to an organization's success and survival. The failure of an organization to meet customer requirements and inability of organizations to meet the expectation of the customers through value-added products or services is the...

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Main Author:	Nagaiya, Gunasilan
Format:	Thesis
Language:	English English
Published:	2013
Subjects:	HD Industries Land use Labor
Online Access:	http://eprints.utem.edu.my/id/eprint/15046/1/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf http://eprints.utem.edu.my/id/eprint/15046/2/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf
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spelling	my-utem-ep.150462022-12-28T14:51:18Z The contribution of quality management principles and practices to the organizational performance 2013 Nagaiya, Gunasilan HD Industries. Land use. Labor In today's competitive environment, Quality Management is the key to an organization's success and survival. The failure of an organization to meet customer requirements and inability of organizations to meet the expectation of the customers through value-added products or services is the concern of all stakeholders in any business organization. Therefore, the main objective of this study is to identify the impact of the principles and practices of Quality Management based on customer satisfaction, continuous improvement and supplier partnership to the organizational performance. This study also examine the types of factor that causes the non-compliance of Cpk 2: 1. 67 requirements and determine the solution using the quality tools and techniques approach in the carrier tape and reel manufacturing. This study is an action research which conducted in the researcher own organization based on experts opinion through semi-structured interview and focus literature review. Three research questions have developed to achieve the aim of this research. As a result all three dimensions consistently revealed a significant positive effect on the contribution of Quality Management Principles and Practices to the Organizational Performance. The fmdings provide new evidence regarding the importance of Quality Management Principles and Practices contribution to the Organizational Performance as an integrative mechanism for achieving superior product performance. As a conclusion, the research is recommending the organizations to pay considerable attention to adopt Quality Management Principles and Practices with the Quality Tools and Techniques in the event of problem solving through Six Sigma approach by using DMAIC methodology to boost the effectiveness and enhancing the Organizational Performance. Further implications and limitations of the study has discussed in the research in greater depth for researchers. 2013 Thesis http://eprints.utem.edu.my/id/eprint/15046/ http://eprints.utem.edu.my/id/eprint/15046/1/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf text en public http://eprints.utem.edu.my/id/eprint/15046/2/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85148 mphil masters Universiti Teknikal Malaysia Melaka Faculty of Technology Management and Technopreneurship Abdul Hamid, Mohd Syaiful Rizal
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Abdul Hamid, Mohd Syaiful Rizal
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Nagaiya, Gunasilan The contribution of quality management principles and practices to the organizational performance
description	In today's competitive environment, Quality Management is the key to an organization's success and survival. The failure of an organization to meet customer requirements and inability of organizations to meet the expectation of the customers through value-added products or services is the concern of all stakeholders in any business organization. Therefore, the main objective of this study is to identify the impact of the principles and practices of Quality Management based on customer satisfaction, continuous improvement and supplier partnership to the organizational performance. This study also examine the types of factor that causes the non-compliance of Cpk 2: 1. 67 requirements and determine the solution using the quality tools and techniques approach in the carrier tape and reel manufacturing. This study is an action research which conducted in the researcher own organization based on experts opinion through semi-structured interview and focus literature review. Three research questions have developed to achieve the aim of this research. As a result all three dimensions consistently revealed a significant positive effect on the contribution of Quality Management Principles and Practices to the Organizational Performance. The fmdings provide new evidence regarding the importance of Quality Management Principles and Practices contribution to the Organizational Performance as an integrative mechanism for achieving superior product performance. As a conclusion, the research is recommending the organizations to pay considerable attention to adopt Quality Management Principles and Practices with the Quality Tools and Techniques in the event of problem solving through Six Sigma approach by using DMAIC methodology to boost the effectiveness and enhancing the Organizational Performance. Further implications and limitations of the study has discussed in the research in greater depth for researchers.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Nagaiya, Gunasilan
author_facet	Nagaiya, Gunasilan
author_sort	Nagaiya, Gunasilan
title	The contribution of quality management principles and practices to the organizational performance
title_short	The contribution of quality management principles and practices to the organizational performance
title_full	The contribution of quality management principles and practices to the organizational performance
title_fullStr	The contribution of quality management principles and practices to the organizational performance
title_full_unstemmed	The contribution of quality management principles and practices to the organizational performance
title_sort	contribution of quality management principles and practices to the organizational performance
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty of Technology Management and Technopreneurship
publishDate	2013
url	http://eprints.utem.edu.my/id/eprint/15046/1/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf http://eprints.utem.edu.my/id/eprint/15046/2/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf
_version_	1776103092969799680

The contribution of quality management principles and practices to the organizational performance

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