Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry
This study attempts to discuss BSC as an approach to performance measurement in Malaysian healthcare. Finally this paper is to provide an overview of the usefulness of the BSC in improving a healthcare management and delivery of healthcare at reduced cost without loss of quality. The needs for healt...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2010
|
| Subjects: | |
| Online Access: | http://eprints.utem.edu.my/id/eprint/15065/1/Balanced%20Scorecard%20And%20Organization%20Performance%20A%20Study%20Of%20Malaysian%20Healthcare%20Industry0.pdf http://eprints.utem.edu.my/id/eprint/15065/2/Balanced%20scorecard%20and%20organization%20performance%20a%20study%20of%20Malaysian%20healthcare%20industry.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| id |
my-utem-ep.15065 |
|---|---|
| record_format |
uketd_dc |
| spelling |
my-utem-ep.150652022-11-30T15:44:52Z Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry 2010 Hasnida, Abdul Wahab H Social Sciences (General) HD Industries. Land use. Labor This study attempts to discuss BSC as an approach to performance measurement in Malaysian healthcare. Finally this paper is to provide an overview of the usefulness of the BSC in improving a healthcare management and delivery of healthcare at reduced cost without loss of quality. The needs for healthcare to measure their performance not only to know how the business is performing but also to enable it to perform better. Thus, the ultimate aim of implementing a performance measurement system is to improve the performance of an organization so that it may serve its customers, employees, owners and stakeholders better. Performance measurement literatures have found that the traditional performance measures such as profit, return on investment, sales growth were insufficient in today's rapidly change and intense competitive environment. Thus, the study recommends the use of Balanced Scorecard as the measurement tool in bealthcare organizations. In the study, 1 061 mailed questionnaires were sent to healthcare services in Mel aka, Negeri Sembilan and Johor. Out of this, only 103 responded and data collected were analyzed.Correlation analysis was employed on the data collected. Then it is further analyzed using multiple linear regressions. The findings of this study revealed that BSC usage on healthcare organization has positive effect on their performance. Results are discussed and directions for future research are proposed. UTeM 2010 Thesis http://eprints.utem.edu.my/id/eprint/15065/ http://eprints.utem.edu.my/id/eprint/15065/1/Balanced%20Scorecard%20And%20Organization%20Performance%20A%20Study%20Of%20Malaysian%20Healthcare%20Industry0.pdf text en validuser http://eprints.utem.edu.my/id/eprint/15065/2/Balanced%20scorecard%20and%20organization%20performance%20a%20study%20of%20Malaysian%20healthcare%20industry.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=62264 mphil masters Universiti Teknikal Malaysia Melaka Faculty Of Technology Management and Technopreneurship |
| institution |
Universiti Teknikal Malaysia Melaka |
| collection |
UTeM Repository |
| language |
English English |
| topic |
H Social Sciences (General) H Social Sciences (General) |
| spellingShingle |
H Social Sciences (General) H Social Sciences (General) Hasnida, Abdul Wahab Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry |
| description |
This study attempts to discuss BSC as an approach to performance measurement in Malaysian healthcare. Finally this paper is to provide an overview of the usefulness of the BSC in improving a healthcare management and delivery of healthcare at reduced cost without loss of quality. The needs for healthcare to measure their performance not only to know how the business is performing but also to enable it to perform better. Thus, the ultimate aim of implementing a performance measurement system is to improve the performance of an organization so that it may serve its customers, employees, owners and
stakeholders better. Performance measurement literatures have found that the traditional performance measures such as profit, return on investment, sales growth were insufficient in today's rapidly change and intense competitive environment. Thus, the study recommends
the use of Balanced Scorecard as the measurement tool in bealthcare organizations. In the study, 1 061 mailed questionnaires were sent to healthcare services in Mel aka, Negeri Sembilan and Johor. Out of this, only 103 responded and data collected were analyzed.Correlation analysis was employed on the data collected. Then it is further analyzed using multiple linear regressions. The findings of this study revealed that BSC usage on
healthcare organization has positive effect on their performance. Results are discussed and directions for future research are proposed. |
| format |
Thesis |
| qualification_name |
Master of Philosophy (M.Phil.) |
| qualification_level |
Master's degree |
| author |
Hasnida, Abdul Wahab |
| author_facet |
Hasnida, Abdul Wahab |
| author_sort |
Hasnida, Abdul Wahab |
| title |
Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry |
| title_short |
Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry |
| title_full |
Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry |
| title_fullStr |
Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry |
| title_full_unstemmed |
Balanced Scorecard And Organization Performance A Study Of Malaysian Healthcare Industry |
| title_sort |
balanced scorecard and organization performance a study of malaysian healthcare industry |
| granting_institution |
Universiti Teknikal Malaysia Melaka |
| granting_department |
Faculty Of Technology Management and Technopreneurship |
| publishDate |
2010 |
| url |
http://eprints.utem.edu.my/id/eprint/15065/1/Balanced%20Scorecard%20And%20Organization%20Performance%20A%20Study%20Of%20Malaysian%20Healthcare%20Industry0.pdf http://eprints.utem.edu.my/id/eprint/15065/2/Balanced%20scorecard%20and%20organization%20performance%20a%20study%20of%20Malaysian%20healthcare%20industry.pdf |
| _version_ |
1776103094144204800 |