Establishing System Quality In Accredited Biomedical Calibration Laboratory

Medical equipment requires confirmation whether they comply with the specifications and safety regulations before they can be used in healthcare facilities. Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA) has set up the biomedical equipment analyzer calibration laboratory starting from October, 2...

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Main Author:	Abdul Latiff, Roziah
Format:	Thesis
Language:	English English
Published:	2016
Subjects:	R Medicine (General) RA Public aspects of medicine
Online Access:	http://eprints.utem.edu.my/id/eprint/18206/1/Establishing%20System%20Quality%20In%20Accredited%20Biomedical%20Calibration%20Laboratory%2024%20Pages.pdf http://eprints.utem.edu.my/id/eprint/18206/2/Establishing%20System%20Quality%20In%20Accredited%20Biomedical%20Calibration%20Laboratory.pdf
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id	my-utem-ep.18206
record_format	uketd_dc
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Abdul Majid, Izaidin
topic	R Medicine (General) RA Public aspects of medicine
spellingShingle	R Medicine (General) RA Public aspects of medicine Abdul Latiff, Roziah Establishing System Quality In Accredited Biomedical Calibration Laboratory
description	Medical equipment requires confirmation whether they comply with the specifications and safety regulations before they can be used in healthcare facilities. Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA) has set up the biomedical equipment analyzer calibration laboratory starting from October, 2010. These stations are capable to test and calibrate medical device analyzers such as patient simulator, safety analyzer, infusion pump etc. PSA plans to apply ISO/IEC 17025 certification, specifically for laboratory accreditation for the calibration laboratory to ensure and establish its reliability and commitments towards providing quality services. The purposes of this study are to discover the perceived service quality of Biomedical Calibration Laboratory, to analyze the SERVQUAL dimensions in the context of setting-up accredited Biomedical Calibration Laboratory and to evaluate the relationship between the SERVQUAL factors towards the perceived service quality of Biomedical Calibration Laboratory. The methodology used in this research are both quantitative and qualitative method. The five SERVQUAL dimensions: tangible, reliability, responsiveness, assurance and empathy are being used in contributing perceived service quality of Biomedical Calibration Laboratory. The dimensions in this study are used as a guidelines in the quality manual to establish quality service of accredited Biomedical Calibration Laboratory in Malaysia, based on the experience gained after going through the whole systems, the proposed process also can be used by other health care industries.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Abdul Latiff, Roziah
author_facet	Abdul Latiff, Roziah
author_sort	Abdul Latiff, Roziah
title	Establishing System Quality In Accredited Biomedical Calibration Laboratory
title_short	Establishing System Quality In Accredited Biomedical Calibration Laboratory
title_full	Establishing System Quality In Accredited Biomedical Calibration Laboratory
title_fullStr	Establishing System Quality In Accredited Biomedical Calibration Laboratory
title_full_unstemmed	Establishing System Quality In Accredited Biomedical Calibration Laboratory
title_sort	establishing system quality in accredited biomedical calibration laboratory
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty Of Technology Management And Technopreneurship
publishDate	2016
url	http://eprints.utem.edu.my/id/eprint/18206/1/Establishing%20System%20Quality%20In%20Accredited%20Biomedical%20Calibration%20Laboratory%2024%20Pages.pdf http://eprints.utem.edu.my/id/eprint/18206/2/Establishing%20System%20Quality%20In%20Accredited%20Biomedical%20Calibration%20Laboratory.pdf
_version_	1747833918739972096
spelling	my-utem-ep.182062021-10-10T15:25:13Z Establishing System Quality In Accredited Biomedical Calibration Laboratory 2016 Abdul Latiff, Roziah R Medicine (General) RA Public aspects of medicine Medical equipment requires confirmation whether they comply with the specifications and safety regulations before they can be used in healthcare facilities. Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA) has set up the biomedical equipment analyzer calibration laboratory starting from October, 2010. These stations are capable to test and calibrate medical device analyzers such as patient simulator, safety analyzer, infusion pump etc. PSA plans to apply ISO/IEC 17025 certification, specifically for laboratory accreditation for the calibration laboratory to ensure and establish its reliability and commitments towards providing quality services. The purposes of this study are to discover the perceived service quality of Biomedical Calibration Laboratory, to analyze the SERVQUAL dimensions in the context of setting-up accredited Biomedical Calibration Laboratory and to evaluate the relationship between the SERVQUAL factors towards the perceived service quality of Biomedical Calibration Laboratory. The methodology used in this research are both quantitative and qualitative method. The five SERVQUAL dimensions: tangible, reliability, responsiveness, assurance and empathy are being used in contributing perceived service quality of Biomedical Calibration Laboratory. The dimensions in this study are used as a guidelines in the quality manual to establish quality service of accredited Biomedical Calibration Laboratory in Malaysia, based on the experience gained after going through the whole systems, the proposed process also can be used by other health care industries. 2016 Thesis http://eprints.utem.edu.my/id/eprint/18206/ http://eprints.utem.edu.my/id/eprint/18206/1/Establishing%20System%20Quality%20In%20Accredited%20Biomedical%20Calibration%20Laboratory%2024%20Pages.pdf text en public http://eprints.utem.edu.my/id/eprint/18206/2/Establishing%20System%20Quality%20In%20Accredited%20Biomedical%20Calibration%20Laboratory.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=100067 mphil masters Universiti Teknikal Malaysia Melaka Faculty Of Technology Management And Technopreneurship Abdul Majid, Izaidin 1. 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Establishing System Quality In Accredited Biomedical Calibration Laboratory

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