The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli

Governments are striving to serve citizens in better way. The introduction of electronic government (e-Government) has provided citizens with several advantages. However, citizens are not using the e-Government services. Studies in this field are dominated by developed countries. Few studies conduct...

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Main Author:	Ali Salem, Amer Salem
Format:	Thesis
Language:	English English
Published:	2017
Subjects:	T Technology (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/20481/1/The%20Mediating%20Role%20Of%20Trust%20In%20The%20Adoption%20Of%20E-Goverment%20Services%20By%20Community%20In%20The%20University%20Of%20Tripoli.pdf http://eprints.utem.edu.my/id/eprint/20481/2/The%20mediating%20role%20of%20trust%20in%20the%20adoption%20of%20e-government%20services%20by%20community%20in%20the%20University%20Of%20Libya.pdf
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id	my-utem-ep.20481
record_format	uketd_dc
spelling	my-utem-ep.204812022-06-10T12:40:22Z The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli 2017 Ali Salem, Amer Salem T Technology (General) Governments are striving to serve citizens in better way. The introduction of electronic government (e-Government) has provided citizens with several advantages. However, citizens are not using the e-Government services. Studies in this field are dominated by developed countries. Few studies conducted in developing countries. The purpose of this study is to investigate the factors that influence the adoption of e-Government services in Libya. Building on the literature, the study has deployed the unified theory of acceptance and use of technology (UTAUT) along with security and trust. Three main constructs were incorporated including individual factors with sub-constructs including performance expectancy, effort expectancy, social influence, and IT knowledge. The second construct is technological factors and it includes facilitating condition, security, and privacy. Third construct is trust and it includes trust in government and trust in Internet. Trust is proposed as a mediator. The study is quantitative in nature. A questionnaire is used as an instrument of data collection. Using stratified sampling technique, the data was collected from 441 students, academic staff, and non-academic staff at University of Tripoli. The findings showed that individual factors and technological factors have significant influence on behavioral intention to adopt e-Government services. Factors that influence the adoption of e-Government services in Libya are performance expectancy, social influence, IT knowledge, trust in Internet, facilitating condition, privacy, and security. Trust plays a partial mediating role between technological factors and behavioral intention. Increasing the participation in e-Government services will have significant effect on public expenditure and the citizens’ satisfaction. In addition, decision makers can utilize the findings of this study to increase the acceptance and use of e-Government services in Libya. More qualitative studies with different variables and respondents are needed to establish the factors that affect the acceptance and use of e-Government services in Libya. 2017 Thesis http://eprints.utem.edu.my/id/eprint/20481/ http://eprints.utem.edu.my/id/eprint/20481/1/The%20Mediating%20Role%20Of%20Trust%20In%20The%20Adoption%20Of%20E-Goverment%20Services%20By%20Community%20In%20The%20University%20Of%20Tripoli.pdf text en public http://eprints.utem.edu.my/id/eprint/20481/2/The%20mediating%20role%20of%20trust%20in%20the%20adoption%20of%20e-government%20services%20by%20community%20in%20the%20University%20Of%20Libya.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=106025 phd doctoral Universiti Teknikal Malaysia Melaka Faculty Of Technology Management And Technopreneurship Tahir, Norhayati
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Tahir, Norhayati
topic	T Technology (General)
spellingShingle	T Technology (General) Ali Salem, Amer Salem The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
description	Governments are striving to serve citizens in better way. The introduction of electronic government (e-Government) has provided citizens with several advantages. However, citizens are not using the e-Government services. Studies in this field are dominated by developed countries. Few studies conducted in developing countries. The purpose of this study is to investigate the factors that influence the adoption of e-Government services in Libya. Building on the literature, the study has deployed the unified theory of acceptance and use of technology (UTAUT) along with security and trust. Three main constructs were incorporated including individual factors with sub-constructs including performance expectancy, effort expectancy, social influence, and IT knowledge. The second construct is technological factors and it includes facilitating condition, security, and privacy. Third construct is trust and it includes trust in government and trust in Internet. Trust is proposed as a mediator. The study is quantitative in nature. A questionnaire is used as an instrument of data collection. Using stratified sampling technique, the data was collected from 441 students, academic staff, and non-academic staff at University of Tripoli. The findings showed that individual factors and technological factors have significant influence on behavioral intention to adopt e-Government services. Factors that influence the adoption of e-Government services in Libya are performance expectancy, social influence, IT knowledge, trust in Internet, facilitating condition, privacy, and security. Trust plays a partial mediating role between technological factors and behavioral intention. Increasing the participation in e-Government services will have significant effect on public expenditure and the citizens’ satisfaction. In addition, decision makers can utilize the findings of this study to increase the acceptance and use of e-Government services in Libya. More qualitative studies with different variables and respondents are needed to establish the factors that affect the acceptance and use of e-Government services in Libya.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ali Salem, Amer Salem
author_facet	Ali Salem, Amer Salem
author_sort	Ali Salem, Amer Salem
title	The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
title_short	The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
title_full	The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
title_fullStr	The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
title_full_unstemmed	The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
title_sort	mediating role of trust in the adoption of e-goverment services by community in the university of tripoli
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty Of Technology Management And Technopreneurship
publishDate	2017
url	http://eprints.utem.edu.my/id/eprint/20481/1/The%20Mediating%20Role%20Of%20Trust%20In%20The%20Adoption%20Of%20E-Goverment%20Services%20By%20Community%20In%20The%20University%20Of%20Tripoli.pdf http://eprints.utem.edu.my/id/eprint/20481/2/The%20mediating%20role%20of%20trust%20in%20the%20adoption%20of%20e-government%20services%20by%20community%20in%20the%20University%20Of%20Libya.pdf
_version_	1747833968120561664

The mediating role of trust in the adoption of e-goverment services by community in the university of tripoli

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