Preliminary study of key performance indicators for sustainability in health care industry in Malaysia

According to the Malaysia Ministry of Health, the health care industry was the fastest-growth industry between 2000 and 2009. This industry is a key driver for the country’s economic growth and has contributed more than RM 1 billion to the national GDP in 2016. In today’s competitive business enviro...

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Main Author:	Wong, Kuan Lih
Format:	Thesis
Language:	English English
Published:	2018
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/23450/1/Preliminary%20Study%20Of%20Key%20Performance%20Indicators%20For%20Sustainability%20In%20Health%20Care%20Industry%20In%20Malaysia%20-%20Wong%20Kuan%20Lih%20-%2024%20Pages.pdf http://eprints.utem.edu.my/id/eprint/23450/2/Preliminary%20study%20of%20key%20performance%20indicators%20for%20sustainability%20in%20health%20care%20industry%20in%20Malaysia.pdf
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id	my-utem-ep.23450
record_format	uketd_dc
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Chong, Kuan Eng
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Wong, Kuan Lih Preliminary study of key performance indicators for sustainability in health care industry in Malaysia
description	According to the Malaysia Ministry of Health, the health care industry was the fastest-growth industry between 2000 and 2009. This industry is a key driver for the country’s economic growth and has contributed more than RM 1 billion to the national GDP in 2016. In today’s competitive business environment, companies are concerned about improving sustainability within the organization’s infrastructure and performance. Sustainability initiatives are beneficial as they provide an opportunity to a company, not only to reduce cost but also to contribute to the wellbeing of the environment and society. However, there are limited published studies on the evaluation of sustainability performance for the healthcare sector. The aim of this study is to develop a set of key performance indicators (KPIs) and sustainability performance index that can be used to evaluate sustainability performance for the health care industry in Malaysia. This is achieved by 3 objectives: (1) identify key performance indicators for evaluating sustainability performance for primary, secondary, and tertiary industry, (2) propose key performance indicators for evaluating sustainability performance in health care industry, and (3) develop a sustainability performance index for health care industry. First, a literature study of KPIs from various industry namely primary, secondary, and tertiary industries was carried out. Then, a list of KPIs that can be incorporated into health care industry was presented to industrial and academic experts. Next, questionnaires with 70 identified KPIs were distributed to 24 respondents in a private hospital located at Melaka. The results were collected and analyzed using statistic and analytic hierarchy process (AHP). Finally, a sustainability performance index was developed as the evaluation tool for the health care industry. The results were presented to the case company for verification purpose. The outcomes of the study show that the major concern of the private hospital is on the social factor followed by the economic factor and environment factor. The result is not surprising because all private hospitals depend on their patients as main stakeholders; they need to ensure patient satisfaction by providing good quality service which will directly impact the company’s economic growth. In addition, private hospitals have to manage clinical waste products effectively according to the rules and regulations of the country to protect the environment. A performance index was developed to monitor the sustainability performance of the health care industry.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Wong, Kuan Lih
author_facet	Wong, Kuan Lih
author_sort	Wong, Kuan Lih
title	Preliminary study of key performance indicators for sustainability in health care industry in Malaysia
title_short	Preliminary study of key performance indicators for sustainability in health care industry in Malaysia
title_full	Preliminary study of key performance indicators for sustainability in health care industry in Malaysia
title_fullStr	Preliminary study of key performance indicators for sustainability in health care industry in Malaysia
title_full_unstemmed	Preliminary study of key performance indicators for sustainability in health care industry in Malaysia
title_sort	preliminary study of key performance indicators for sustainability in health care industry in malaysia
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty of Manufacturing Engineering
publishDate	2018
url	http://eprints.utem.edu.my/id/eprint/23450/1/Preliminary%20Study%20Of%20Key%20Performance%20Indicators%20For%20Sustainability%20In%20Health%20Care%20Industry%20In%20Malaysia%20-%20Wong%20Kuan%20Lih%20-%2024%20Pages.pdf http://eprints.utem.edu.my/id/eprint/23450/2/Preliminary%20study%20of%20key%20performance%20indicators%20for%20sustainability%20in%20health%20care%20industry%20in%20Malaysia.pdf
_version_	1747834048163610624
spelling	my-utem-ep.234502022-06-13T15:49:20Z Preliminary study of key performance indicators for sustainability in health care industry in Malaysia 2018 Wong, Kuan Lih H Social Sciences (General) HD Industries. Land use. Labor According to the Malaysia Ministry of Health, the health care industry was the fastest-growth industry between 2000 and 2009. This industry is a key driver for the country’s economic growth and has contributed more than RM 1 billion to the national GDP in 2016. In today’s competitive business environment, companies are concerned about improving sustainability within the organization’s infrastructure and performance. Sustainability initiatives are beneficial as they provide an opportunity to a company, not only to reduce cost but also to contribute to the wellbeing of the environment and society. However, there are limited published studies on the evaluation of sustainability performance for the healthcare sector. The aim of this study is to develop a set of key performance indicators (KPIs) and sustainability performance index that can be used to evaluate sustainability performance for the health care industry in Malaysia. This is achieved by 3 objectives: (1) identify key performance indicators for evaluating sustainability performance for primary, secondary, and tertiary industry, (2) propose key performance indicators for evaluating sustainability performance in health care industry, and (3) develop a sustainability performance index for health care industry. First, a literature study of KPIs from various industry namely primary, secondary, and tertiary industries was carried out. Then, a list of KPIs that can be incorporated into health care industry was presented to industrial and academic experts. Next, questionnaires with 70 identified KPIs were distributed to 24 respondents in a private hospital located at Melaka. The results were collected and analyzed using statistic and analytic hierarchy process (AHP). Finally, a sustainability performance index was developed as the evaluation tool for the health care industry. The results were presented to the case company for verification purpose. The outcomes of the study show that the major concern of the private hospital is on the social factor followed by the economic factor and environment factor. The result is not surprising because all private hospitals depend on their patients as main stakeholders; they need to ensure patient satisfaction by providing good quality service which will directly impact the company’s economic growth. In addition, private hospitals have to manage clinical waste products effectively according to the rules and regulations of the country to protect the environment. A performance index was developed to monitor the sustainability performance of the health care industry. UTeM 2018 Thesis http://eprints.utem.edu.my/id/eprint/23450/ http://eprints.utem.edu.my/id/eprint/23450/1/Preliminary%20Study%20Of%20Key%20Performance%20Indicators%20For%20Sustainability%20In%20Health%20Care%20Industry%20In%20Malaysia%20-%20Wong%20Kuan%20Lih%20-%2024%20Pages.pdf text en public http://eprints.utem.edu.my/id/eprint/23450/2/Preliminary%20study%20of%20key%20performance%20indicators%20for%20sustainability%20in%20health%20care%20industry%20in%20Malaysia.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=112833&query_desc=kw%2Cwrdl%3A%20Preliminary%20study%20of%20key%20performance%20indicators%20for%20sustainability%20in%20health%20care%20industry%20in%20Malaysia mphil masters Universiti Teknikal Malaysia Melaka Faculty of Manufacturing Engineering Chong, Kuan Eng 1. ACA, 2013. Forms Sustainability Workgroup for the Coatings Industry. CoatingsTech, 10(4), pp. 7. 2. Ahmad, S., and Tahar, R. M., 2014. 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