Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral

Facility management is an integrated systematic approach of operation, maintenance and security of a facility. It is designed to meet the demand and supply of the facility to ensure functionality, comfort and safety of the people within the facility. An efficient facility management focused to encom...

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Main Author:	Aji, Azman Hafiidz
Format:	Thesis
Language:	English English
Published:	2019
Subjects:	T Technology (General) TH Building construction
Online Access:	http://eprints.utem.edu.my/id/eprint/25163/1/Development%20Of%20Smartphone%20Application%20To%20Improve%20Facility%20Management%20System%20In%20Johor%20Bahru%20Sentral.pdf http://eprints.utem.edu.my/id/eprint/25163/2/Development%20Of%20Smartphone%20Application%20To%20Improve%20Facility%20Management%20System%20In%20Johor%20Bahru%20Sentral.pdf
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id	my-utem-ep.25163
record_format	uketd_dc
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Mohamad, Effendi
topic	T Technology (General) TH Building construction
spellingShingle	T Technology (General) TH Building construction Aji, Azman Hafiidz Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral
description	Facility management is an integrated systematic approach of operation, maintenance and security of a facility. It is designed to meet the demand and supply of the facility to ensure functionality, comfort and safety of the people within the facility. An efficient facility management focused to encompass many aspects includes high performance, efficient service deliveries and high-end security. The most challenging part to sustain a facility is to meet the user’s requirements and satisfaction. Lacking of information’s given by the user’s complaints have been the main issue for an organization to delivers high performance. This issue is investigated in this study and later proposed a counter measure for such improvement. To that matter, this study intends to determine factors that influence efficiency in Facility Management services and investigate the cause of current deficiencies that rise in the organization. Upon completion of the determination, an application is developed based users requirement is proposed. The adopted methodology to achieve the first two objectives is based on a survey study. Results revealed that the respondents have a mutual agreement that the effectiveness of facility management services mostly influenced by their understanding in the job description and clarification. Three main factors that affect the respond time to rectify the complaint made by complainer is mainly due to the; incomplete complaint information, lacking in the complaint record and incomplete complainer personal details for further conversations. Proceeds, an application based complaint system, Appdolf configured several users that include consumers or complainers, technical personnel’s and other managerial personnel’s is developed. The features in the application are developed based end-user requirements and ensuring accurate and precise information’s are generated for further process in repairing and rectifications by the technical personnel’s. To this reason, barriers that have been investigated previously such as incomplete information’s can be reduced and further eliminated while offering better performance and increase facility management services to meet the end-user requirements, specifically at JB Sentral Building. To this way, an effective and efficient of service deliveries to the stakeholders of JB Sentral Building can be achieved while promoting a high-end performance of facility management.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Aji, Azman Hafiidz
author_facet	Aji, Azman Hafiidz
author_sort	Aji, Azman Hafiidz
title	Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral
title_short	Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral
title_full	Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral
title_fullStr	Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral
title_full_unstemmed	Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral
title_sort	development of smartphone application to improve facility management system in johor bahru sentral
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty of Manufacturing Engineering
publishDate	2019
url	http://eprints.utem.edu.my/id/eprint/25163/1/Development%20Of%20Smartphone%20Application%20To%20Improve%20Facility%20Management%20System%20In%20Johor%20Bahru%20Sentral.pdf http://eprints.utem.edu.my/id/eprint/25163/2/Development%20Of%20Smartphone%20Application%20To%20Improve%20Facility%20Management%20System%20In%20Johor%20Bahru%20Sentral.pdf
_version_	1747834109326000128
spelling	my-utem-ep.251632021-09-29T09:50:51Z Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral 2019 Aji, Azman Hafiidz T Technology (General) TH Building construction Facility management is an integrated systematic approach of operation, maintenance and security of a facility. It is designed to meet the demand and supply of the facility to ensure functionality, comfort and safety of the people within the facility. An efficient facility management focused to encompass many aspects includes high performance, efficient service deliveries and high-end security. The most challenging part to sustain a facility is to meet the user’s requirements and satisfaction. Lacking of information’s given by the user’s complaints have been the main issue for an organization to delivers high performance. This issue is investigated in this study and later proposed a counter measure for such improvement. To that matter, this study intends to determine factors that influence efficiency in Facility Management services and investigate the cause of current deficiencies that rise in the organization. Upon completion of the determination, an application is developed based users requirement is proposed. The adopted methodology to achieve the first two objectives is based on a survey study. Results revealed that the respondents have a mutual agreement that the effectiveness of facility management services mostly influenced by their understanding in the job description and clarification. Three main factors that affect the respond time to rectify the complaint made by complainer is mainly due to the; incomplete complaint information, lacking in the complaint record and incomplete complainer personal details for further conversations. Proceeds, an application based complaint system, Appdolf configured several users that include consumers or complainers, technical personnel’s and other managerial personnel’s is developed. The features in the application are developed based end-user requirements and ensuring accurate and precise information’s are generated for further process in repairing and rectifications by the technical personnel’s. To this reason, barriers that have been investigated previously such as incomplete information’s can be reduced and further eliminated while offering better performance and increase facility management services to meet the end-user requirements, specifically at JB Sentral Building. To this way, an effective and efficient of service deliveries to the stakeholders of JB Sentral Building can be achieved while promoting a high-end performance of facility management. 2019 Thesis http://eprints.utem.edu.my/id/eprint/25163/ http://eprints.utem.edu.my/id/eprint/25163/1/Development%20Of%20Smartphone%20Application%20To%20Improve%20Facility%20Management%20System%20In%20Johor%20Bahru%20Sentral.pdf text en 2024-02-11 staffonly http://eprints.utem.edu.my/id/eprint/25163/2/Development%20Of%20Smartphone%20Application%20To%20Improve%20Facility%20Management%20System%20In%20Johor%20Bahru%20Sentral.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=117856 mphil masters Universiti Teknikal Malaysia Melaka Faculty of Manufacturing Engineering Mohamad, Effendi 1. Amaratunga, R.D.G. and Baldry, D., 2002. Performance measurement in facilities management organisations: transition from measurement to management. 2. 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Development Of Smartphone Application To Improve Facility Management System In Johor Bahru Sentral

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