E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq

Consistent with the development and widespread usage of Information and Communication Technologies, countries around the world, including Iraq has adopted e-government to facilitate government services to its citizens. Consequently, they have been continuously seeking ways to ensure the widespread a...

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主要作者:	Al Nidawi, Ban Qasim Jawad
格式:	Thesis
语言:	English English
出版:	2020
主题:	J General legislative and executive papers JF Political institutions (General)
在线阅读:	http://eprints.utem.edu.my/id/eprint/25389/1/E-%20Government%20Trust%20Model%20To%20Enhance%20The%20Usage%20Of%20E-Government%20Among%20End-Users%20In%20Iraq.pdf http://eprints.utem.edu.my/id/eprint/25389/2/E-%20Government%20Trust%20Model%20To%20Enhance%20The%20Usage%20Of%20E-Government%20Among%20End-Users%20In%20Iraq.pdf
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id	my-utem-ep.25389
record_format	uketd_dc
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Sidek, Sapiah
topic	J General legislative and executive papers JF Political institutions (General)
spellingShingle	J General legislative and executive papers JF Political institutions (General) Al Nidawi, Ban Qasim Jawad E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq
description	Consistent with the development and widespread usage of Information and Communication Technologies, countries around the world, including Iraq has adopted e-government to facilitate government services to its citizens. Consequently, they have been continuously seeking ways to ensure the widespread and sustainable usage of the e-government services among the citizens. However, several challenges have been identified that limit the usage of e-government among its users. Considering trust is one of the most important determiners of the usage of e-government among users, this study aims to develop an e-government trust model (EGOV-TRUST) that enhances the usage of e-government among users. Adopting the integration of UTAUT2 and TOE, specifically the individual, technological, organizational and environmental factors (I-TOE) as the lens for developing this trust model, this study focuses on three objectives, which are firstly, to analyse the constituents of trust that influence the usage of e-government; secondly, to propose the e-government trust model; and thirdly, to validate the model based on the perspectives of the users. Unlike previous studies that use either one of the theories, the integration of the two theories provides a new perspective of understanding the trust factors that influence the use of e-government. This study adopted a survey method, in which questionnaires were analyzed from 631 respondents derived from a stratified random sampling method. Four main hypotheses have been tested and CB-SEM and PLS-SEM have been used for testing and validating the measurement and structure of the EGOV-TRUST model. The study found that there has been a positive relationship between the individual, technological, organizational, environmental dimensions of trust and these factors have positive effects on the use of e-government. It can be concluded that the EGOV-TRUST model has the potential to enhance the usage of e-government among its users. This research contributes to the knowledge of adopting e-government, focusing on deconstructing the element of trust that enhances the usage of e-government. The model can be used as guidelines for governments, especially developing countries for enhancing the usage of e-government among users.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Al Nidawi, Ban Qasim Jawad
author_facet	Al Nidawi, Ban Qasim Jawad
author_sort	Al Nidawi, Ban Qasim Jawad
title	E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq
title_short	E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq
title_full	E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq
title_fullStr	E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq
title_full_unstemmed	E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq
title_sort	e- government trust model to enhance the usage of e-government among end-users in iraq
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Institute of Technology Management and Entrepreneurship
publishDate	2020
url	http://eprints.utem.edu.my/id/eprint/25389/1/E-%20Government%20Trust%20Model%20To%20Enhance%20The%20Usage%20Of%20E-Government%20Among%20End-Users%20In%20Iraq.pdf http://eprints.utem.edu.my/id/eprint/25389/2/E-%20Government%20Trust%20Model%20To%20Enhance%20The%20Usage%20Of%20E-Government%20Among%20End-Users%20In%20Iraq.pdf
_version_	1747834115850240000
spelling	my-utem-ep.253892021-11-17T08:44:03Z E- Government Trust Model To Enhance The Usage Of E-Government Among End-Users In Iraq 2020 Al Nidawi, Ban Qasim Jawad J General legislative and executive papers JF Political institutions (General) Consistent with the development and widespread usage of Information and Communication Technologies, countries around the world, including Iraq has adopted e-government to facilitate government services to its citizens. Consequently, they have been continuously seeking ways to ensure the widespread and sustainable usage of the e-government services among the citizens. However, several challenges have been identified that limit the usage of e-government among its users. Considering trust is one of the most important determiners of the usage of e-government among users, this study aims to develop an e-government trust model (EGOV-TRUST) that enhances the usage of e-government among users. Adopting the integration of UTAUT2 and TOE, specifically the individual, technological, organizational and environmental factors (I-TOE) as the lens for developing this trust model, this study focuses on three objectives, which are firstly, to analyse the constituents of trust that influence the usage of e-government; secondly, to propose the e-government trust model; and thirdly, to validate the model based on the perspectives of the users. Unlike previous studies that use either one of the theories, the integration of the two theories provides a new perspective of understanding the trust factors that influence the use of e-government. This study adopted a survey method, in which questionnaires were analyzed from 631 respondents derived from a stratified random sampling method. Four main hypotheses have been tested and CB-SEM and PLS-SEM have been used for testing and validating the measurement and structure of the EGOV-TRUST model. The study found that there has been a positive relationship between the individual, technological, organizational, environmental dimensions of trust and these factors have positive effects on the use of e-government. It can be concluded that the EGOV-TRUST model has the potential to enhance the usage of e-government among its users. This research contributes to the knowledge of adopting e-government, focusing on deconstructing the element of trust that enhances the usage of e-government. The model can be used as guidelines for governments, especially developing countries for enhancing the usage of e-government among users. 2020 Thesis http://eprints.utem.edu.my/id/eprint/25389/ http://eprints.utem.edu.my/id/eprint/25389/1/E-%20Government%20Trust%20Model%20To%20Enhance%20The%20Usage%20Of%20E-Government%20Among%20End-Users%20In%20Iraq.pdf text en validuser http://eprints.utem.edu.my/id/eprint/25389/2/E-%20Government%20Trust%20Model%20To%20Enhance%20The%20Usage%20Of%20E-Government%20Among%20End-Users%20In%20Iraq.pdf text en public https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=119782 phd doctoral Universiti Teknikal Malaysia Melaka Institute of Technology Management and Entrepreneurship Sidek, Sapiah 1. Krejcie, R. V. and Morgan, D. W., 1970. Determining Sample Size for Research Activities. Educational and psychological measurement. sage publications Sage CA: Los Angeles, CA, 30(3), pp. 607–610. 2. Kumar, R., Sachan, A. and Mukherjee, A., 2017. 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