The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry

The oil and gas industry in the United Arab Emirates (UAE) has witnessed vital transformations over the last decade which restructuring the oil and gas industry leadership for re-assessing the optimal leadership style and its impact on the provided services quality and price satisfaction. The UAE go...

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Main Author:	Bakheet, Almuharrami Suhail Saeed Mohamed
Format:	Thesis
Language:	English English
Published:	2022
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/26981/1/The%20effect%20of%20leadership%20styles%20on%20service%20quality%20and%20price%20satisfaction%20and%20the%20moderating%20role%20of%20organizational%20culture%20in%20oil%20and%20gas%20industry.pdf http://eprints.utem.edu.my/id/eprint/26981/2/The%20effect%20of%20leadership%20styles%20on%20service%20quality%20and%20price%20satisfaction%20and%20the%20moderating%20role%20of%20organizational%20culture%20in%20oil%20and%20gas%20industry.pdf
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spelling	my-utem-ep.269812024-01-16T14:43:05Z The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry 2022 Bakheet, Almuharrami Suhail Saeed Mohamed H Social Sciences (General) HD Industries. Land use. Labor The oil and gas industry in the United Arab Emirates (UAE) has witnessed vital transformations over the last decade which restructuring the oil and gas industry leadership for re-assessing the optimal leadership style and its impact on the provided services quality and price satisfaction. The UAE government has determined to reform the country's oil and gas sector, and one of the primary considerations was to choose new leadership. The new leadership has established a new strategy, with the primary objective of lowering the cost of gas and oil production while preserving the quality of delivered services. Thus, the purpose of this study is to investigate three main leadership styles that contributed to the service quality and price satisfaction with the moderating role of organizational culture among the oil and gas industry in the UAE. This study employs a cross-sectional technique; data are collected from the study's intended population via a questionnaire instrument. A total of 768 participants from the industry were targeted by this study. The SPSS program and the SmartPLS program were used in this study for data analysis. The study discovered that Transactional Leadership Style has a positive and substantial impact on pricing satisfaction in the UAE's oil and gas industry, while Transformational and Authentic Leadership Style has a positive and large impact on service quality in the UAE's oil and gas industry. For the moderation effect, the organizational culture significantly moderate on the linkage between leadership styles of transformational, transactional, and authentic and service quality. Based on the findings of the study, it recommends that organizational culture encourages or discourages a process of organizational change, which is why it is important to understand how the learning process works within organizations. Also, the oil and gas industry should differentiate between the transactional leadership style that has the highest impact on price satisfaction and the transformational leadership style that has the highest impact on service quality. It is recommended to boost the transformational leadership style that based on leading by vision as it may possess higher impact on the service quality provided by the oil and gas industry. 2022 Thesis http://eprints.utem.edu.my/id/eprint/26981/ http://eprints.utem.edu.my/id/eprint/26981/1/The%20effect%20of%20leadership%20styles%20on%20service%20quality%20and%20price%20satisfaction%20and%20the%20moderating%20role%20of%20organizational%20culture%20in%20oil%20and%20gas%20industry.pdf text en public http://eprints.utem.edu.my/id/eprint/26981/2/The%20effect%20of%20leadership%20styles%20on%20service%20quality%20and%20price%20satisfaction%20and%20the%20moderating%20role%20of%20organizational%20culture%20in%20oil%20and%20gas%20industry.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=122198 phd doctoral Universiti Teknikal Malaysia Melaka Faculty of Technology Management and Technopreneurship Abdul Aziz, Nor Azah
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Abdul Aziz, Nor Azah
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Bakheet, Almuharrami Suhail Saeed Mohamed The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
description	The oil and gas industry in the United Arab Emirates (UAE) has witnessed vital transformations over the last decade which restructuring the oil and gas industry leadership for re-assessing the optimal leadership style and its impact on the provided services quality and price satisfaction. The UAE government has determined to reform the country's oil and gas sector, and one of the primary considerations was to choose new leadership. The new leadership has established a new strategy, with the primary objective of lowering the cost of gas and oil production while preserving the quality of delivered services. Thus, the purpose of this study is to investigate three main leadership styles that contributed to the service quality and price satisfaction with the moderating role of organizational culture among the oil and gas industry in the UAE. This study employs a cross-sectional technique; data are collected from the study's intended population via a questionnaire instrument. A total of 768 participants from the industry were targeted by this study. The SPSS program and the SmartPLS program were used in this study for data analysis. The study discovered that Transactional Leadership Style has a positive and substantial impact on pricing satisfaction in the UAE's oil and gas industry, while Transformational and Authentic Leadership Style has a positive and large impact on service quality in the UAE's oil and gas industry. For the moderation effect, the organizational culture significantly moderate on the linkage between leadership styles of transformational, transactional, and authentic and service quality. Based on the findings of the study, it recommends that organizational culture encourages or discourages a process of organizational change, which is why it is important to understand how the learning process works within organizations. Also, the oil and gas industry should differentiate between the transactional leadership style that has the highest impact on price satisfaction and the transformational leadership style that has the highest impact on service quality. It is recommended to boost the transformational leadership style that based on leading by vision as it may possess higher impact on the service quality provided by the oil and gas industry.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Bakheet, Almuharrami Suhail Saeed Mohamed
author_facet	Bakheet, Almuharrami Suhail Saeed Mohamed
author_sort	Bakheet, Almuharrami Suhail Saeed Mohamed
title	The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
title_short	The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
title_full	The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
title_fullStr	The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
title_full_unstemmed	The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
title_sort	effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Faculty of Technology Management and Technopreneurship
publishDate	2022
url	http://eprints.utem.edu.my/id/eprint/26981/1/The%20effect%20of%20leadership%20styles%20on%20service%20quality%20and%20price%20satisfaction%20and%20the%20moderating%20role%20of%20organizational%20culture%20in%20oil%20and%20gas%20industry.pdf http://eprints.utem.edu.my/id/eprint/26981/2/The%20effect%20of%20leadership%20styles%20on%20service%20quality%20and%20price%20satisfaction%20and%20the%20moderating%20role%20of%20organizational%20culture%20in%20oil%20and%20gas%20industry.pdf
_version_	1794023198742806528

The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry

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