Outqual instrument for measuring expectation GAP of outsourcing service quality in property maintenance and management

Outqual instrument for measuring expectation GAP of outsourcing service quality in property maintenance and management

Service quality expectation gap is a prominent issue in property maintenance and management (PMM) outsourcing sector. Numerous studies were conducted in examining outsourcing service quality from the perspective of clients, while very limited studies were looking at the perspective of service provid...

Saved in:

書目詳細資料
主要作者:	Lee, Chin Sheng
格式:	Thesis
語言:	English English English
出版:	2016
主題:	HD Industries Land use Labor HD101-1395.5 Land use Land tenure
在線閱讀:	http://eprints.uthm.edu.my/10031/2/24p%20LEE%20CHIN%20SHENG.pdf http://eprints.uthm.edu.my/10031/1/LEE%20CHIN%20SHENG%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/10031/3/LEE%20CHIN%20SHENG%20WATERMARK.pdf
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

相似書籍

Ownership Structure, Rent Seeking And Performance : Evidence From The Malaysian Manufacturing Sector (1994-2000) [HD1131. C559 2007 f rb].
由: Chu, Ei Yet
出版: (2007)

Amalan dalam pengurusan pentadbiran tanah wakaf di negeri Johor
由: Abdul Khalim, Mustapahayuddin
出版: (2018)

Framework of property rating practice for financing neighbourhood facilities provision in Nigeria
由: Baba, Habu Mallam
出版: (2017)

Model pengurusan cukai harta Pihak Berkuasa Tempatan Malaysia
由: Pawi, Soeb
出版: (2013)

Essentiality Of The Project Manager In Project Management Practice In Housing Development: A Case Study In Penang
由: Chan, Han Pin
出版: (2008)

Program penempatan semula penduduk dan pembangunan bersepadu gana (grid) : implikasi kepada aset penghidupan penduduk
由: Roben Well
出版: (2019)

Kajian Persepsi Masyarakat Setempat Terhadap Pembangunan Pusat Pertumbuhan Desa (PPD) Ke Atas Kg. Sg. Acheh, Daerah Seberang Perai Selatan, Pulau Pinang
由: Abdullah, Che Noraini
出版: (1995)

Land use management and urban development in West Europe
由: Md. Yassin, Azlina
出版: (2004)

Homeowners' perception on mortgage financing: a case of bauchi metropolis Nigeria
由: Usman, Hamza
出版: (2016)

Pembangunan kerangka kerja profesional pengurusanharta tanah wakaf (PHTW) di Malaysia
由: Zamri, Aina Naseha
出版: (2017)

Determination of corporate real estate composition and performance for selected Malaysian Public Lised Companies
由: Sulaiman, Nurul Nabila
出版: (2017)

Lean-agile performance measurement for business process outsource service in Malaysia
由: Oluyinka, Oludapo Samson
出版: (2018)

Outsourcing in the IT industry
由: Rafidah Ashari,
出版: (2005)

The relationship of knowledge management practice on is outsourcing success in telecomunication sector
由: Fajrillah, Asti Amalia Nur
出版: (2014)

Business Process Outsourcing for Statutory Body : A Case Study of KWSP Pulau Pinang
由: Syaharudin Shah, Mohd. Noor
出版: (2005)

Social media usage, expectancy disconfirmation elements and university reputation
由: Irfan, Asmara
出版: (2020)

Service quality of facilities management based on users' expectation and perception in residential community
由: Li, Yimeng,
出版: (2013)

Factors Affecting Workforce Expectations Of Their Future Job: A Study Of Generation Y Of Malaysia
由: Fariman , Arash
出版: (2012)

The effectiveness of 1 Malaysia maintenance fund on maintenance services for low cost apartments
由: Ismail, Hendry Sastra
出版: (2014)

Kajian perlaksanaan konsep penyumberan luar (Outsourcing) ke atas aktiviti penyenggaraan kenderaan unit fleet management Telekom Malaysia Berhad
由: Shamsuddin, Mohd. Radzi
出版: (2002)

Ketrampilan kemahiran teknikal graduan Institut Kemahiran Belia Negara (IKBN)
由: Nizar, Nurhuda
出版: (2006)

Tinjauan pendapat pelatih ke atas pentaksiran berasaskan institusi di Institusi Latihan Kemahiran Awam
由: Mohamed Ibrahim, Izan Rozaimie
出版: (2014)

Total Quality Management practices and role stressors in Iranian manufacturing SMEs
由: Ebrahimi Bazghaleh, Zahra Fallah
出版: (2014)

Micro antecedents of absorptive capacity: Implications of social context in joint project teams in Nigerian Upstream oil industry
由: Oluwaseyi Ojo, Adedapo
出版: (2014)

The effectiveness of logistic capability maintenance through the integration of supply chain in MK PMBTD
由: Md Zain, Rabiatul‘Adawiyah Binti
出版: (2022)

The structural analysis between total productive maintenance, Kaizen event, and innovation performance in Malaysian automotive industry (IR)
由: Suzaituladwini Hashim
出版: (2015)

Noise prediction and measurement from construction sites
由: Darus, Nadirah
出版: (2014)

Performance measurement system for Jabatan Kerja Raya Malaysia
由: Suleiman, Noor Rahim
出版: (2011)

A case study of two participating companies on the impact of national dual training system (NDTS) implementation on teaching strategies
由: Tokeran, Mohd Faizal
出版: (2016)

Penguasaan kemahiran generik dalam memenuhi kehendak pasaran kerja : kajian di kalangan pelajar semester akhir Diploma Kejuruteraan di Politeknik Port Dickson
由: Syed Jaafar, Sharifah Noor Anita
出版: (2002)

Gangguan seksual di dalam industri perhotelan : ke arah pembentukan panduan mengatasi gangguan seksual
由: Ismail, Yusdi
出版: (2002)

Cabaran-cabaran kerjaya wanita dalam industri pembuatan
由: Mohd Taib, Nor Iffah
出版: (2001)

Penglibatan wanita dalam profesion IT di Malaysia
由: Bujang, Siti Hudzaimah
出版: (2001)

Effect of green supply chain management practices on sustainability perpormance of ISO14001 SMEs
由: Habib Qazi, Fawad
出版: (2016)

Contextual factors on raters' competency in the Malaysian public sector
由: Hu, Linda @ Hii, Linda
出版: (2015)

Sarawak the hub of 'HALAL' livestock production : the prospects and challenges
由: Fabian, Henry
出版: (2004)

The study of socio-economic impact on the project participants, perceptions and attitudes on SALCRA Bratak Oil Palm Estate, Bau project
由: Martin, Kusong
出版: (2002)

Ketrampilan kemahiran teknikal graduan Institut Kemahiran Belia Negara (IKBN)
由: Nizar, Nurhuda
出版: (2006)

Penilaian pengurusan pengetahuan di kalangan pensyarah politeknik
由: Ariffin, Noor Farina
出版: (2006)

Incorporating shariah compliance, shariah awareness and perceived risk on contributor’s satisfaction behaviour in shariah retirement scheme
由: Noor Hanny, Samsu Anuar
出版: (2022)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group