The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE

Total quality management (TQM) is important for the improvement of performance and organizational culture. However, prior literature showed that there are mixed results on the effect of TQM on organizational culture and performance. In addition, most of prior literature focused on the developed nati...

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Main Author:	Al Hamd, Abdulla Esam
Format:	Thesis
Language:	English English English
Published:	2023
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/10812/1/24p%20ABDULLA%20ESAM%20AL%20HAMD.pdf http://eprints.uthm.edu.my/10812/2/ABDULLA%20ESAM%20AL%20HAMD%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/10812/3/ABDULLA%20ESAM%20AL%20HAMD%20WATERMARK.pdf
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id	my-uthm-ep.10812
record_format	uketd_dc
spelling	my-uthm-ep.108122024-05-13T07:02:33Z The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE 2023-05 Al Hamd, Abdulla Esam T Technology (General) Total quality management (TQM) is important for the improvement of performance and organizational culture. However, prior literature showed that there are mixed results on the effect of TQM on organizational culture and performance. In addition, most of prior literature focused on the developed nations. The purpose of this study is to examine the effect of TQM on organizational culture and organizational performance. In addition, the study examines the mediating role of organizational culture between TQM and the organizational performance of Abu Dhabi Agriculture and Food Safety Authority (ADAFSA) divided into three branches (Abu Dhabi, Alain, Al Dhafra). Building on the TQM models and the contingency theory, the study proposed that TQM has a positive effect on organizational culture and organizational performance. Organizational culture is expected to affect positively the organizational performance and mediate the effect of TQM on organizational performance. In this quantitative research work, a structured questionnaire was used as the instrument for data collection with a sample of 54 branches represented by senior employees and managers from ADAFSA. The validity and reliability of the measurement and structural models were established; PLS-SEM was used to test the hypotheses of the study. The results showed that there was a significant and positive effect of TQM on organizational culture and organizational performance. In addition, the results revealed that organizational culture affected positively organizational performance and mediated the effect of TQM on organizational performance. Decision makers are recommended to improve the implementation of TQM and to establish a culture based on a fair process of promotion, cooperation, and respect. Future work can extend the findings of this study by examining the TQM in the context of other organizations and other countries. 2023-05 Thesis http://eprints.uthm.edu.my/10812/ http://eprints.uthm.edu.my/10812/1/24p%20ABDULLA%20ESAM%20AL%20HAMD.pdf text en public http://eprints.uthm.edu.my/10812/2/ABDULLA%20ESAM%20AL%20HAMD%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/10812/3/ABDULLA%20ESAM%20AL%20HAMD%20WATERMARK.pdf text en validuser phd doctoral Universiti Tun Hussein Onn Malaysia Fakulti Pengurusan Teknologi dan Perniagaan
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	T Technology (General)
spellingShingle	T Technology (General) Al Hamd, Abdulla Esam The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE
description	Total quality management (TQM) is important for the improvement of performance and organizational culture. However, prior literature showed that there are mixed results on the effect of TQM on organizational culture and performance. In addition, most of prior literature focused on the developed nations. The purpose of this study is to examine the effect of TQM on organizational culture and organizational performance. In addition, the study examines the mediating role of organizational culture between TQM and the organizational performance of Abu Dhabi Agriculture and Food Safety Authority (ADAFSA) divided into three branches (Abu Dhabi, Alain, Al Dhafra). Building on the TQM models and the contingency theory, the study proposed that TQM has a positive effect on organizational culture and organizational performance. Organizational culture is expected to affect positively the organizational performance and mediate the effect of TQM on organizational performance. In this quantitative research work, a structured questionnaire was used as the instrument for data collection with a sample of 54 branches represented by senior employees and managers from ADAFSA. The validity and reliability of the measurement and structural models were established; PLS-SEM was used to test the hypotheses of the study. The results showed that there was a significant and positive effect of TQM on organizational culture and organizational performance. In addition, the results revealed that organizational culture affected positively organizational performance and mediated the effect of TQM on organizational performance. Decision makers are recommended to improve the implementation of TQM and to establish a culture based on a fair process of promotion, cooperation, and respect. Future work can extend the findings of this study by examining the TQM in the context of other organizations and other countries.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Al Hamd, Abdulla Esam
author_facet	Al Hamd, Abdulla Esam
author_sort	Al Hamd, Abdulla Esam
title	The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE
title_short	The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE
title_full	The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE
title_fullStr	The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE
title_full_unstemmed	The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE
title_sort	mediating role of organizational culture in the relationship between total quality management and organizational performance in the uae
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Pengurusan Teknologi dan Perniagaan
publishDate	2023
url	http://eprints.uthm.edu.my/10812/1/24p%20ABDULLA%20ESAM%20AL%20HAMD.pdf http://eprints.uthm.edu.my/10812/2/ABDULLA%20ESAM%20AL%20HAMD%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/10812/3/ABDULLA%20ESAM%20AL%20HAMD%20WATERMARK.pdf
_version_	1804890119318011904

The mediating role of organizational culture in the relationship between total quality management and organizational performance in the UAE

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