A study on the relationship between service innovation and firm performance of logistic companies in Malaysia

The study's main objective is to examine the relationships between service innovation and firm performance through the mediating role of service quality among logistic firms. Empirical studies that analysed the innovation-performance relationship appear to focus on manufacturing firms. This bro...

Full description

Saved in:

Bibliographic Details
Main Author:	M.Amin, Norseanti
Format:	Thesis
Language:	English English English
Published:	2023
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/11048/1/24p%20NORSEANTI%20M.AMIN.pdf http://eprints.uthm.edu.my/11048/2/NORSEANTI%20M.AMIN%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/11048/3/NORSEANTI%20M.AMIN%20WATERMARK.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uthm-ep.11048
record_format	uketd_dc
spelling	my-uthm-ep.110482024-05-29T02:26:57Z A study on the relationship between service innovation and firm performance of logistic companies in Malaysia 2023-06 M.Amin, Norseanti T Technology (General) The study's main objective is to examine the relationships between service innovation and firm performance through the mediating role of service quality among logistic firms. Empirical studies that analysed the innovation-performance relationship appear to focus on manufacturing firms. This brought questions about why service innovation analysis remains a less studied area where the central objective of the current study is to address this gap. The present study believes that service quality modifies the original relationships between service innovation and firm performance. In other words, the relationship between service innovation and firm performance depends on service quality. There is scarce research on service innovation and firm performance with the mediating effect of service quality in the Malaysian logistic industry. There is a need to exploit this knowledge. The current study tests four hypotheses built on existing theoretical models. The current study employed a structural equation model (SEM) with a PLS approach to achieve our research objectives and analyse the measurement and structural model. Three hundred self-administered questionnaires were returned, yielding a response rate of 30% using convenience sampling approach. The results show that service innovation significantly affects firm performance and service quality. Also, service quality has a significant effect on firm performance. The study found that service quality mediates the relationship between service innovation and firm performance. It can be derived from this study that firms should emphasise service innovation, as these innovations are found to be important instruments for achieving employee and customer satisfaction 2023-06 Thesis http://eprints.uthm.edu.my/11048/ http://eprints.uthm.edu.my/11048/1/24p%20NORSEANTI%20M.AMIN.pdf text en public http://eprints.uthm.edu.my/11048/2/NORSEANTI%20M.AMIN%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/11048/3/NORSEANTI%20M.AMIN%20WATERMARK.pdf text en validuser phd doctoral Universiti Tun Hussein Onn Malaysia Fakulti Pengurusan Teknologi dan Perniagaan
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	T Technology (General)
spellingShingle	T Technology (General) M.Amin, Norseanti A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
description	The study's main objective is to examine the relationships between service innovation and firm performance through the mediating role of service quality among logistic firms. Empirical studies that analysed the innovation-performance relationship appear to focus on manufacturing firms. This brought questions about why service innovation analysis remains a less studied area where the central objective of the current study is to address this gap. The present study believes that service quality modifies the original relationships between service innovation and firm performance. In other words, the relationship between service innovation and firm performance depends on service quality. There is scarce research on service innovation and firm performance with the mediating effect of service quality in the Malaysian logistic industry. There is a need to exploit this knowledge. The current study tests four hypotheses built on existing theoretical models. The current study employed a structural equation model (SEM) with a PLS approach to achieve our research objectives and analyse the measurement and structural model. Three hundred self-administered questionnaires were returned, yielding a response rate of 30% using convenience sampling approach. The results show that service innovation significantly affects firm performance and service quality. Also, service quality has a significant effect on firm performance. The study found that service quality mediates the relationship between service innovation and firm performance. It can be derived from this study that firms should emphasise service innovation, as these innovations are found to be important instruments for achieving employee and customer satisfaction
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	M.Amin, Norseanti
author_facet	M.Amin, Norseanti
author_sort	M.Amin, Norseanti
title	A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
title_short	A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
title_full	A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
title_fullStr	A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
title_full_unstemmed	A study on the relationship between service innovation and firm performance of logistic companies in Malaysia
title_sort	study on the relationship between service innovation and firm performance of logistic companies in malaysia
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Pengurusan Teknologi dan Perniagaan
publishDate	2023
url	http://eprints.uthm.edu.my/11048/1/24p%20NORSEANTI%20M.AMIN.pdf http://eprints.uthm.edu.my/11048/2/NORSEANTI%20M.AMIN%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/11048/3/NORSEANTI%20M.AMIN%20WATERMARK.pdf
_version_	1804890141711400960

A study on the relationship between service innovation and firm performance of logistic companies in Malaysia

Similar Items