Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations

Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations

Continuous Improvement (CI) is being recognized as key enabler for productivity improvement within the construction industry especially since it was emphasized in the Egan Report in 1998. However, core business processes within the construction industry have not been able to take advantage of this p...

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Main Author: Hamid, Hashima
Format: Thesis
Language:English
English
English
Published: 2015
Subjects:
HD9715-9717.5 Construction industry
Online Access:http://eprints.uthm.edu.my/1572/2/HASHIMA%20HAMID%20COPYRIGHT%20DECLARATION.pdf
http://eprints.uthm.edu.my/1572/1/24p%20HASHIMA%20HAMID.pdf
http://eprints.uthm.edu.my/1572/3/HASHIMA%20HAMID%20WATERMARK.pdf
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id my-uthm-ep.1572
record_format uketd_dc
spelling my-uthm-ep.15722021-10-03T08:02:05Z Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations 2015-02 Hamid, Hashima HD9715-9717.5 Construction industry Continuous Improvement (CI) is being recognized as key enabler for productivity improvement within the construction industry especially since it was emphasized in the Egan Report in 1998. However, core business processes within the construction industry have not been able to take advantage of this philosophy. Research and development efforts in this area has been lacking in terms of its applications from a construction industry-specific perspective. Attempts to focus on CI through specific TQM and of recent ISO 9000:2000 efforts seem to have had little impact, especially complicated by the unique features of the temporary nature of construction project organizations. It has been identified that construction suffers from delays, cost overruns, rework, variations, claims, poor contract administration and lax supervision by the client’s representative. Taking into account that construction projects are unique, temporary and embedded in sub-contracting culture, the task of achieving productivity improvement requires addressing the CI of specific processes. Hence, the first objective of this research is to determine the Critical Success Factors (CSFs) for Continuous Improvement (CI) as a focused independent management tool in the Planning and Scheduling (P&S) of construction projects. 38 Success Factors of CI for P&S of construction projects from literature review were listed and verified using three rounds of Delphi Method This constituted the CI Maturity Assessment Framework that was used to assess ISO and Non-ISO construction organizations. The finding shows that, ISO certified companies exhibit a comparatively correlation with CI maturity level, however not being significant enough than non-ISO companies. Hypotheses testing used to compare both groups, and it was found that 35 out of 38 of the CSFs did not show any significant difference in CI maturity level. Hence, it cannot be claimed that ISO certified organizations fully practice the principles of CI. Finally, a conceptual framework for implementing CI based on The Kaizen Blitz approach is proposed for construction projects to enable rapid performance improvements over short timescales that is suitable considering the various construction projects peculiarities. 2015-02 Thesis http://eprints.uthm.edu.my/1572/ http://eprints.uthm.edu.my/1572/2/HASHIMA%20HAMID%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/1572/1/24p%20HASHIMA%20HAMID.pdf text en public http://eprints.uthm.edu.my/1572/3/HASHIMA%20HAMID%20WATERMARK.pdf text en validuser phd doctoral Universiti Tun Hussein Onn Malaysia Faculty of Technology Management and Business
institution Universiti Tun Hussein Onn Malaysia
collection UTHM Institutional Repository
language English
English
English
topic HD9715-9717.5 Construction industry
spellingShingle HD9715-9717.5 Construction industry
Hamid, Hashima
Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
description Continuous Improvement (CI) is being recognized as key enabler for productivity improvement within the construction industry especially since it was emphasized in the Egan Report in 1998. However, core business processes within the construction industry have not been able to take advantage of this philosophy. Research and development efforts in this area has been lacking in terms of its applications from a construction industry-specific perspective. Attempts to focus on CI through specific TQM and of recent ISO 9000:2000 efforts seem to have had little impact, especially complicated by the unique features of the temporary nature of construction project organizations. It has been identified that construction suffers from delays, cost overruns, rework, variations, claims, poor contract administration and lax supervision by the client’s representative. Taking into account that construction projects are unique, temporary and embedded in sub-contracting culture, the task of achieving productivity improvement requires addressing the CI of specific processes. Hence, the first objective of this research is to determine the Critical Success Factors (CSFs) for Continuous Improvement (CI) as a focused independent management tool in the Planning and Scheduling (P&S) of construction projects. 38 Success Factors of CI for P&S of construction projects from literature review were listed and verified using three rounds of Delphi Method This constituted the CI Maturity Assessment Framework that was used to assess ISO and Non-ISO construction organizations. The finding shows that, ISO certified companies exhibit a comparatively correlation with CI maturity level, however not being significant enough than non-ISO companies. Hypotheses testing used to compare both groups, and it was found that 35 out of 38 of the CSFs did not show any significant difference in CI maturity level. Hence, it cannot be claimed that ISO certified organizations fully practice the principles of CI. Finally, a conceptual framework for implementing CI based on The Kaizen Blitz approach is proposed for construction projects to enable rapid performance improvements over short timescales that is suitable considering the various construction projects peculiarities.
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Doctorate
author Hamid, Hashima
author_facet Hamid, Hashima
author_sort Hamid, Hashima
title Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
title_short Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
title_full Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
title_fullStr Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
title_full_unstemmed Continuous improvement CSF framework for assessing CI maturity in ISO and non-ISO certified construction contracting organizations
title_sort continuous improvement csf framework for assessing ci maturity in iso and non-iso certified construction contracting organizations
granting_institution Universiti Tun Hussein Onn Malaysia
granting_department Faculty of Technology Management and Business
publishDate 2015
url http://eprints.uthm.edu.my/1572/2/HASHIMA%20HAMID%20COPYRIGHT%20DECLARATION.pdf
http://eprints.uthm.edu.my/1572/1/24p%20HASHIMA%20HAMID.pdf
http://eprints.uthm.edu.my/1572/3/HASHIMA%20HAMID%20WATERMARK.pdf
_version_ 1747830819440820224

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