The relationship between information technology usage and job satisfaction in administration at Universiti Tun Hussein Onn Malaysia
The issue of job satisfaction has been in discussion for long time around the world. Nowadays, researchers are more interested to study about job satisfaction due to global development in various fields, especially those related to information technology (IT) areas. Paradoxically, many IT rese...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/2121/1/24p%20SAYF%20MOHAMED%20DHIYA%20YOUNIS%20AL-ASHQAR.pdf http://eprints.uthm.edu.my/2121/2/SAYF%20MOHAMED%20DHIYA%20YOUNIS%20AL-ASHQAR%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/2121/3/SAYF%20MOHAMED%20DHIYA%20YOUNIS%20AL-ASHQAR%20WATERMARK.pdf |
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| Summary: | The issue of job satisfaction has been in discussion for long time around the world.
Nowadays, researchers are more interested to study about job satisfaction due to
global development in various fields, especially those related to information
technology (IT) areas. Paradoxically, many IT research reports claim that investment
in IT does not directly contribute to higher organizational performance, such as
productivity. It is generally acceptable, the fact that high job satisfaction at
workplace contributes to higher performance quality. As such, this research seeks to
study relationship between IT usage and job satisfaction, focusing on people who are
always attached to IT facilities in their work. The findings of this study are important
as many organizations now work around IT infrastructure, especially university
administrators. Normally, if the job satisfaction is high, then performance quality of
the organization will be high and vice-versa. Therefore, it is crucial to investigate the
antecedent of what makes job satisfaction high, such as IT and its supporting
attributes. In this study, it focuses on the relationship between the three sections in
the structure of the study, namely independent variable (demography), first
dependent variable (IT usage in administration) and second dependent variable (job
satisfaction). The quantitative method is applied to collect all data for this study
which is known as survey approach. Questionnaires are finalized and sent to UTHM
administrators and 277 sample respondents are gathered. Survey data are analyzed
through statistical method of analysis using SPSS. Three domains of IT usage in
Administration, namely Training, Strategy and Data Quality, are compared with 6
demographic elements. T-test, One-way ANOVA and the Least Significant
Difference (LSD) test are applied to identify the level of three IT usage in
Administration domains and their significant differences. Methodological tool of
Pearson correlation is used to analyze relational the relationship between IT usage
and job satisfaction. This study found that the relationship between IT usage and job
satisfaction, among university administrators, is positive and highly correlated. |
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