The impact of job demands-resources and personal resources on employees’ job performance in telecommunication engineering sector
Recently, research on job performance of employees of Telecommunication sector in Africa has received considerable attention, both in theory and practice. The job demands in Telecommunication sector has been reported to cause turnover intentions in employees, eventually leading to a decrease in j...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/4780/1/24p%20ABDIRAHMAN%20MOHAMUD%20SHIRE.pdf http://eprints.uthm.edu.my/4780/2/ABDIRAHMAN%20MOHAMUD%20SHIRE%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/4780/3/ABDIRAHMAN%20MOHAMUD%20SHIRE%20WATERMARK.pdf |
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| Summary: | Recently, research on job performance of employees of Telecommunication sector in
Africa has received considerable attention, both in theory and practice. The job demands
in Telecommunication sector has been reported to cause turnover intentions in
employees, eventually leading to a decrease in job performance. The importance of this
context is that, there is a growing interest in identifying ways to improve employees job
performance. Therefore, this study aimed to examine the role of job demands-resources
and personal resources on job performance of the employees of Somaliland
Telecommunication companies. Specifically, the study aimed to identify the job
performance level of employees in Somaliland telecommunication technology sector; to
examine the influence of job demands-resources and personal resources on affective
commitment, turnover intentions and work engagement of employees in Somaliland
telecommunication technology sector; to examine the influence of affective
commitment, turnover intentions and work engagement on job performance of
employees in Somaliland telecommunication technology sector; to determine the
mediating roles of affective commitment, turnover intentions and work engagement on
the relationship between job demands-resources and personal resources with job
performance of employees in Somaliland telecommunication technology sector. Data
were collected from employees (N = 210) in Somaliland Telecommunication sector.
This study is quantitative and it employs partial least squares structural equation
modeling (PLS-SEM) to validate the research model to test the relationships being
hypothesized. The study found the level of employees’ job performance to be moderate
and a direct significant relationships among the tested variables. In addition, the multiple
mediators of the study such as affective commitment, work engagement and turnover
intentions are found to have partial mediating effect between JD-R model and job
performance. Finally, the discussion of the findings, implications of the study,
recommendations of the future work and conclusions were also discussed. |
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