A diagnosis framework for selecting operational improvement opportunities for Malaysian industries

Organizations need to diagnose their current operation performance and identify the opportunities for improvement in order to stay competitive. However, there seems to be lack of studies that focuses on operation diagnosis that align quality audit, business excellence (BE) assessment and project...

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Main Author:	Ramly, Edly Ferdin
Format:	Thesis
Language:	English English English
Published:	2019
Subjects:	HD2329 Industrialization
Online Access:	http://eprints.uthm.edu.my/59/1/24p%20EDLY%20FERDIN%20RAMLY.pdf http://eprints.uthm.edu.my/59/2/EDLY%20FERDIN%20RAMLY%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/59/3/EDLY%20FERDIN%20RAMLY%20WATERMARK.pdf
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id	my-uthm-ep.59
record_format	uketd_dc
spelling	my-uthm-ep.592021-06-22T03:39:26Z A diagnosis framework for selecting operational improvement opportunities for Malaysian industries 2019-02 Ramly, Edly Ferdin HD2329 Industrialization Organizations need to diagnose their current operation performance and identify the opportunities for improvement in order to stay competitive. However, there seems to be lack of studies that focuses on operation diagnosis that align quality audit, business excellence (BE) assessment and project selection for lean six sigma. Hence, this study was undertaken with the objective to develop, evaluate and refine a diagnosis framework that selects operational improvement opportunities. The operational diagnosis framework which was aimed at identifying and selecting operational improvement opportunities was developed through multiphase mixed methods. Qualitative data was used more dominantly than quantitative data. The first phase of the research was to develop of the conceptual framework. The conceptual framework was formulated based on the literature review and semi-structured interviews. Then, it was included in the case study protocol to conduct the actionbased case study. The second phase of the research was to evaluate and refine the diagnosis framework through action-based case study and evaluation survey. Four organizations were involved in the case studies and the results were analyzed. Evaluation survey was conducted to assess the proposed framework in term of design and contents. The final diagnosis framework consists of diagnosis steps and the diagnosis enablers. The diagnosis steps included; 1) evaluate the operational performance through BE categories; 2) determine the ISO9001 elements as the cause of operation performance; 3) determine the available operational improvement tools and techniques, and 4) select the improvement opportunities. The diagnosis enablers include; (1) diagnosis initiation, (2) leadership, (3) person who conducts the diagnosis, and (4) teamwork. Based on the final diagnosis framework, a diagnostic instrument was developed and tested. Hence, both the diagnosis framework and diagnostic instrument can be effectively employed in a wide range of Malaysian industries. 2019-02 Thesis http://eprints.uthm.edu.my/59/ http://eprints.uthm.edu.my/59/1/24p%20EDLY%20FERDIN%20RAMLY.pdf text en public http://eprints.uthm.edu.my/59/2/EDLY%20FERDIN%20RAMLY%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/59/3/EDLY%20FERDIN%20RAMLY%20WATERMARK.pdf text en validuser phd doctoral Universiti Tun Hussein Onn Malaysia Fakulti Kejuruteraan Mekanikal dan Pembuatan
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	HD2329 Industrialization
spellingShingle	HD2329 Industrialization Ramly, Edly Ferdin A diagnosis framework for selecting operational improvement opportunities for Malaysian industries
description	Organizations need to diagnose their current operation performance and identify the opportunities for improvement in order to stay competitive. However, there seems to be lack of studies that focuses on operation diagnosis that align quality audit, business excellence (BE) assessment and project selection for lean six sigma. Hence, this study was undertaken with the objective to develop, evaluate and refine a diagnosis framework that selects operational improvement opportunities. The operational diagnosis framework which was aimed at identifying and selecting operational improvement opportunities was developed through multiphase mixed methods. Qualitative data was used more dominantly than quantitative data. The first phase of the research was to develop of the conceptual framework. The conceptual framework was formulated based on the literature review and semi-structured interviews. Then, it was included in the case study protocol to conduct the actionbased case study. The second phase of the research was to evaluate and refine the diagnosis framework through action-based case study and evaluation survey. Four organizations were involved in the case studies and the results were analyzed. Evaluation survey was conducted to assess the proposed framework in term of design and contents. The final diagnosis framework consists of diagnosis steps and the diagnosis enablers. The diagnosis steps included; 1) evaluate the operational performance through BE categories; 2) determine the ISO9001 elements as the cause of operation performance; 3) determine the available operational improvement tools and techniques, and 4) select the improvement opportunities. The diagnosis enablers include; (1) diagnosis initiation, (2) leadership, (3) person who conducts the diagnosis, and (4) teamwork. Based on the final diagnosis framework, a diagnostic instrument was developed and tested. Hence, both the diagnosis framework and diagnostic instrument can be effectively employed in a wide range of Malaysian industries.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ramly, Edly Ferdin
author_facet	Ramly, Edly Ferdin
author_sort	Ramly, Edly Ferdin
title	A diagnosis framework for selecting operational improvement opportunities for Malaysian industries
title_short	A diagnosis framework for selecting operational improvement opportunities for Malaysian industries
title_full	A diagnosis framework for selecting operational improvement opportunities for Malaysian industries
title_fullStr	A diagnosis framework for selecting operational improvement opportunities for Malaysian industries
title_full_unstemmed	A diagnosis framework for selecting operational improvement opportunities for Malaysian industries
title_sort	diagnosis framework for selecting operational improvement opportunities for malaysian industries
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Kejuruteraan Mekanikal dan Pembuatan
publishDate	2019
url	http://eprints.uthm.edu.my/59/1/24p%20EDLY%20FERDIN%20RAMLY.pdf http://eprints.uthm.edu.my/59/2/EDLY%20FERDIN%20RAMLY%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/59/3/EDLY%20FERDIN%20RAMLY%20WATERMARK.pdf
_version_	1747830518929424384

A diagnosis framework for selecting operational improvement opportunities for Malaysian industries

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