The development of performance measurement framework in the management of public office buildings in Malaysia

The research is an exploratory study on operational property management. It seeks to explore the concept of performance measurement in the management of public office buildings in Kuala Lumpur. In this study, a conceptual framework based on the balanced scorecard approach is presented to explo...

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Main Author:	Mohd Isa, Zailan
Format:	Thesis
Language:	English English English
Published:	2004
Subjects:	HD Industries Land use Labor HD1401-2210 Agriculture
Online Access:	http://eprints.uthm.edu.my/7479/1/24p%20ZAILAN%20MOHD%20ISA.pdf http://eprints.uthm.edu.my/7479/2/ZAILAN%20MOHD%20ISA%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/7479/3/ZAILAN%20MOHD%20ISA%20WATERMARK.pdf
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id	my-uthm-ep.7479
record_format	uketd_dc
spelling	my-uthm-ep.74792022-07-25T02:07:33Z The development of performance measurement framework in the management of public office buildings in Malaysia 2004-06 Mohd Isa, Zailan HD Industries. Land use. Labor HD1401-2210 Agriculture The research is an exploratory study on operational property management. It seeks to explore the concept of performance measurement in the management of public office buildings in Kuala Lumpur. In this study, a conceptual framework based on the balanced scorecard approach is presented to explore and understand the performance measurement system in property management of operational property in the public sector. It is argued that property management have been a neglected area among practitioners particularly the public property. Hence, this research started as a result of realising the importance of efficient and effective public property management to extract the best value of public investment. In this study, there are two problems: Firstly, it is to develop a conceptual framework for performance measurement in the management of public office buildings. Secondly, it is to determine critical success factors (CSFs) and identify key performance indicators (KPIs) based on the conceptual framework. This research adopts a case study approach as the research strategy in a multiple-case design. Three public office buildings in Kuala Lumpur are identified as the case studies. It is concluded that, in general, the performance measurement system in the case studies can be categorised as mix measurable performance approach of both financial and non�financial performance measures. However, the findings show that the case studies ignore the importance of property objectives in monitoring properly performance and their management to achieve effective and efficient management. The approach is not well structured as a management tool and lacking in specification of critical factors to be considered as performance indicators. The study identifies 28 CSFs and their corresponding 120 KPIs within the four perspectives of financial, customer satisfaction, internal processes, and innovation and continuous improvement as laid in the balanced scorecard approach of performance measurement. 2004-06 Thesis http://eprints.uthm.edu.my/7479/ http://eprints.uthm.edu.my/7479/1/24p%20ZAILAN%20MOHD%20ISA.pdf text en public http://eprints.uthm.edu.my/7479/2/ZAILAN%20MOHD%20ISA%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/7479/3/ZAILAN%20MOHD%20ISA%20WATERMARK.pdf text en validuser phd doctoral Kolej Universiti Teknologi Tun Hussein Onn Fakulti Pengurusan Teknologi
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	HD Industries Land use Labor HD1401-2210 Agriculture
spellingShingle	HD Industries Land use Labor HD1401-2210 Agriculture Mohd Isa, Zailan The development of performance measurement framework in the management of public office buildings in Malaysia
description	The research is an exploratory study on operational property management. It seeks to explore the concept of performance measurement in the management of public office buildings in Kuala Lumpur. In this study, a conceptual framework based on the balanced scorecard approach is presented to explore and understand the performance measurement system in property management of operational property in the public sector. It is argued that property management have been a neglected area among practitioners particularly the public property. Hence, this research started as a result of realising the importance of efficient and effective public property management to extract the best value of public investment. In this study, there are two problems: Firstly, it is to develop a conceptual framework for performance measurement in the management of public office buildings. Secondly, it is to determine critical success factors (CSFs) and identify key performance indicators (KPIs) based on the conceptual framework. This research adopts a case study approach as the research strategy in a multiple-case design. Three public office buildings in Kuala Lumpur are identified as the case studies. It is concluded that, in general, the performance measurement system in the case studies can be categorised as mix measurable performance approach of both financial and non�financial performance measures. However, the findings show that the case studies ignore the importance of property objectives in monitoring properly performance and their management to achieve effective and efficient management. The approach is not well structured as a management tool and lacking in specification of critical factors to be considered as performance indicators. The study identifies 28 CSFs and their corresponding 120 KPIs within the four perspectives of financial, customer satisfaction, internal processes, and innovation and continuous improvement as laid in the balanced scorecard approach of performance measurement.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Mohd Isa, Zailan
author_facet	Mohd Isa, Zailan
author_sort	Mohd Isa, Zailan
title	The development of performance measurement framework in the management of public office buildings in Malaysia
title_short	The development of performance measurement framework in the management of public office buildings in Malaysia
title_full	The development of performance measurement framework in the management of public office buildings in Malaysia
title_fullStr	The development of performance measurement framework in the management of public office buildings in Malaysia
title_full_unstemmed	The development of performance measurement framework in the management of public office buildings in Malaysia
title_sort	development of performance measurement framework in the management of public office buildings in malaysia
granting_institution	Kolej Universiti Teknologi Tun Hussein Onn
granting_department	Fakulti Pengurusan Teknologi
publishDate	2004
url	http://eprints.uthm.edu.my/7479/1/24p%20ZAILAN%20MOHD%20ISA.pdf http://eprints.uthm.edu.my/7479/2/ZAILAN%20MOHD%20ISA%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/7479/3/ZAILAN%20MOHD%20ISA%20WATERMARK.pdf
_version_	1747831159975313408

The development of performance measurement framework in the management of public office buildings in Malaysia

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