Development of an enterprise excellence index for indonesian state-owned enterprises using anp method

State-owned enterprises (SOEs) have retained a strong presence in the Indonesian economy and play an essential role in providing vital infrastructure and public services. Furthermore, the Indonesian government demands SOEs to be more competitive locally and globally. To accomplish this, all 114 SOEs...

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Main Author:	Sulistyo, Budi
Format:	Thesis
Language:	English English English
Published:	2022
Subjects:	HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc.
Online Access:	http://eprints.uthm.edu.my/8408/1/24p%20BUDI%20SULISTYO.pdf http://eprints.uthm.edu.my/8408/2/BUDI%20SULISTYO%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/8408/3/BUDI%20SULISTYO%20WATERMARK.pdf
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id	my-uthm-ep.8408
record_format	uketd_dc
spelling	my-uthm-ep.84082023-02-26T07:05:42Z Development of an enterprise excellence index for indonesian state-owned enterprises using anp method 2022-03 Sulistyo, Budi HC79 Special topics. Including air pollution, automation, consumer demand, famines, flow of funds, etc. State-owned enterprises (SOEs) have retained a strong presence in the Indonesian economy and play an essential role in providing vital infrastructure and public services. Furthermore, the Indonesian government demands SOEs to be more competitive locally and globally. To accomplish this, all 114 SOEs are committed to a business excellence model known as the measurement criteria for performance excellence or Kriteria Penilaian Kinerja Unggul (KPKU). To ensure effective measurement and minimise the complexity aspects of performance assessment, it is essential to identify factors that determine the SOE's performance measurement results. So, in this research, an enterprise excellence index (EEI) for Indonesian SOEs is developed. The study is carried out with the following objectives: investigate the implementation level of the KPKU program in Indonesian SOEs through an exploratory survey, analyse a scale of priorities for the EEI criteria using the analytic network process (ANP) method, and develop the EEI for Indonesian SOEs. The exploratory survey reveals that respondents from 30 SOEs provided a positive responses related to the KPKU implementation. In order to improve the effectiveness of the measurement, the index should be developed to reflect the Indonesian SOEs’ context. Subsequently, 21 experts were involved in the modified ANP pairwise judgement process to build a framework for the EEI network and calculate the index weights, resulting in a refined composition of the index with high consistency ratios. Finally, an evaluation survey involving seven experts was undertaken to determine the priority weights of categories and items of the EEI. The number of scores was different from the KPKU for the categories of Customer, Measurement, analysis and knowledge management, Workforce, and Results. Based on these findings, the EEI for Indonesian SOEs is suggested as a self-assessment approach for measuring performance according to Indonesian context. 2022-03 Thesis http://eprints.uthm.edu.my/8408/ http://eprints.uthm.edu.my/8408/1/24p%20BUDI%20SULISTYO.pdf text en public http://eprints.uthm.edu.my/8408/2/BUDI%20SULISTYO%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/8408/3/BUDI%20SULISTYO%20WATERMARK.pdf text en validuser phd doctoral Universiti Tun Hussein Onn Malaysia Fakulti Kejuruteraan Mekanikal dan Pembuatan
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc.
spellingShingle	HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc. Sulistyo, Budi Development of an enterprise excellence index for indonesian state-owned enterprises using anp method
description	State-owned enterprises (SOEs) have retained a strong presence in the Indonesian economy and play an essential role in providing vital infrastructure and public services. Furthermore, the Indonesian government demands SOEs to be more competitive locally and globally. To accomplish this, all 114 SOEs are committed to a business excellence model known as the measurement criteria for performance excellence or Kriteria Penilaian Kinerja Unggul (KPKU). To ensure effective measurement and minimise the complexity aspects of performance assessment, it is essential to identify factors that determine the SOE's performance measurement results. So, in this research, an enterprise excellence index (EEI) for Indonesian SOEs is developed. The study is carried out with the following objectives: investigate the implementation level of the KPKU program in Indonesian SOEs through an exploratory survey, analyse a scale of priorities for the EEI criteria using the analytic network process (ANP) method, and develop the EEI for Indonesian SOEs. The exploratory survey reveals that respondents from 30 SOEs provided a positive responses related to the KPKU implementation. In order to improve the effectiveness of the measurement, the index should be developed to reflect the Indonesian SOEs’ context. Subsequently, 21 experts were involved in the modified ANP pairwise judgement process to build a framework for the EEI network and calculate the index weights, resulting in a refined composition of the index with high consistency ratios. Finally, an evaluation survey involving seven experts was undertaken to determine the priority weights of categories and items of the EEI. The number of scores was different from the KPKU for the categories of Customer, Measurement, analysis and knowledge management, Workforce, and Results. Based on these findings, the EEI for Indonesian SOEs is suggested as a self-assessment approach for measuring performance according to Indonesian context.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Sulistyo, Budi
author_facet	Sulistyo, Budi
author_sort	Sulistyo, Budi
title	Development of an enterprise excellence index for indonesian state-owned enterprises using anp method
title_short	Development of an enterprise excellence index for indonesian state-owned enterprises using anp method
title_full	Development of an enterprise excellence index for indonesian state-owned enterprises using anp method
title_fullStr	Development of an enterprise excellence index for indonesian state-owned enterprises using anp method
title_full_unstemmed	Development of an enterprise excellence index for indonesian state-owned enterprises using anp method
title_sort	development of an enterprise excellence index for indonesian state-owned enterprises using anp method
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Kejuruteraan Mekanikal dan Pembuatan
publishDate	2022
url	http://eprints.uthm.edu.my/8408/1/24p%20BUDI%20SULISTYO.pdf http://eprints.uthm.edu.my/8408/2/BUDI%20SULISTYO%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/8408/3/BUDI%20SULISTYO%20WATERMARK.pdf
_version_	1776103338646962176

Development of an enterprise excellence index for indonesian state-owned enterprises using anp method

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