Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police

One of the objectives of the Abu Dhabi Police is to improve citizen satisfaction with its services through ICT. The Abu Dhabi Police launched M-government mobile app called “Abu Dhabi Police”. However, despites the issues and concerns about similar M-government services in UAE, there is lack of stud...

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Main Author:	Saif Murshed Almeqbaali, Salem Rashed
Format:	Thesis
Language:	English English English
Published:	2022
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/8482/1/24p%20SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI.pdf http://eprints.uthm.edu.my/8482/2/SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/8482/3/SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI%20WATERMARK.pdf
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spelling	my-uthm-ep.84822023-04-02T00:51:46Z Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police 2022-06 Saif Murshed Almeqbaali, Salem Rashed T Technology (General) One of the objectives of the Abu Dhabi Police is to improve citizen satisfaction with its services through ICT. The Abu Dhabi Police launched M-government mobile app called “Abu Dhabi Police”. However, despites the issues and concerns about similar M-government services in UAE, there is lack of studies that evaluate the service quality of the M-government police services and how it influence users’ satisfaction. Accordingly, this research evaluated the relationship between service quality, technology and behavioural (personal) profile on users’ satisfaction with M-government police service in Abu Dhabi, UAE. Data were collected from the users of the M-government services of Abu Dhabi Police which are approximately over 950,000 users. However, only 400 questionnaires were distributed and 250 responses were usable for the statistical analysis. Partial Least Squares – Structural Equation Modelling (PLS-SEM) was used to analyse the data. Overall, the research found that about 68 percent (R2 = 0.682) of the variation users’ satisfaction with M-government police services is explained by service quality, technology quality and behavioural (personal) profile. Specifically, the research found that service quality (β = .433, t statistics = 6.477, p < .0001) and technology quality (β = .460, t statistics = 7.248, p < .0001) have significant positive effect with M-government police services. However, the research did not find significant relationship between behavioural (personal) profile and satisfaction with M-government police services (β = .041, t statistics = 0.651, p > .05). The research has contributed to the existing body of knowledge and the practice of providing M-government services to the citizens for their overall satisfaction. The research recommend replicating the study on other M-government services and domains. Further studies should also extend the constructs used in this research and propose a framework for effective M-government service delivery. 2022-06 Thesis http://eprints.uthm.edu.my/8482/ http://eprints.uthm.edu.my/8482/1/24p%20SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI.pdf text en public http://eprints.uthm.edu.my/8482/2/SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI%20COPYRIGHT%20DECLARATION.pdf text en staffonly http://eprints.uthm.edu.my/8482/3/SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI%20WATERMARK.pdf text en validuser phd doctoral Universiti Tun Hussein Onn Malaysia Fakulti Pengurusan Teknologi dan Perniagaan
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	T Technology (General)
spellingShingle	T Technology (General) Saif Murshed Almeqbaali, Salem Rashed Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
description	One of the objectives of the Abu Dhabi Police is to improve citizen satisfaction with its services through ICT. The Abu Dhabi Police launched M-government mobile app called “Abu Dhabi Police”. However, despites the issues and concerns about similar M-government services in UAE, there is lack of studies that evaluate the service quality of the M-government police services and how it influence users’ satisfaction. Accordingly, this research evaluated the relationship between service quality, technology and behavioural (personal) profile on users’ satisfaction with M-government police service in Abu Dhabi, UAE. Data were collected from the users of the M-government services of Abu Dhabi Police which are approximately over 950,000 users. However, only 400 questionnaires were distributed and 250 responses were usable for the statistical analysis. Partial Least Squares – Structural Equation Modelling (PLS-SEM) was used to analyse the data. Overall, the research found that about 68 percent (R2 = 0.682) of the variation users’ satisfaction with M-government police services is explained by service quality, technology quality and behavioural (personal) profile. Specifically, the research found that service quality (β = .433, t statistics = 6.477, p < .0001) and technology quality (β = .460, t statistics = 7.248, p < .0001) have significant positive effect with M-government police services. However, the research did not find significant relationship between behavioural (personal) profile and satisfaction with M-government police services (β = .041, t statistics = 0.651, p > .05). The research has contributed to the existing body of knowledge and the practice of providing M-government services to the citizens for their overall satisfaction. The research recommend replicating the study on other M-government services and domains. Further studies should also extend the constructs used in this research and propose a framework for effective M-government service delivery.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Saif Murshed Almeqbaali, Salem Rashed
author_facet	Saif Murshed Almeqbaali, Salem Rashed
author_sort	Saif Murshed Almeqbaali, Salem Rashed
title	Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
title_short	Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
title_full	Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
title_fullStr	Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
title_full_unstemmed	Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police
title_sort	evaluating a relationship of factors affecting users’ satisfaction with mobile government services of abu dhabi police
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Pengurusan Teknologi dan Perniagaan
publishDate	2022
url	http://eprints.uthm.edu.my/8482/1/24p%20SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI.pdf http://eprints.uthm.edu.my/8482/2/SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/8482/3/SALEM%20RASHED%20SAIF%20MURSHED%20ALMEQBAALI%20WATERMARK.pdf
_version_	1776103356361605120

Evaluating a relationship of factors affecting users’ satisfaction with mobile government services of Abu Dhabi Police

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