Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana
The level of safety in shopping complex these days is increasingly worrying. This is because there are many criminal cases reported by the press that occur in shopping complex across the country. Therefore, this study was conducted to achieve three objectives, to identify elements of security, ident...
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2022
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| 在线阅读: | http://eprints.utm.my/id/eprint/100408/1/NurEzzatyNadiaMBE2022.pdf |
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my-utm-ep.1004082023-04-13T03:25:53Z Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana 2022 Mohd. Hashim, Nur Ezzaty Nadia HD1394-1394.5 Real estate management The level of safety in shopping complex these days is increasingly worrying. This is because there are many criminal cases reported by the press that occur in shopping complex across the country. Therefore, this study was conducted to achieve three objectives, to identify elements of security, identify perception of security elements and determine suggestions improvement strategy for security elements in Angsana. This study has chosen Plaza Angsana because there are reports related to crime cases and because it is the focus of local residents for shopping. The aspects studied are closed circuit cameras, access control, lighting and centralized control systems. In addition, Plaza Angsana security guards can communicate well however, visitors find that the security guards are not skilled and the number of guards is few and only placed in certain areas. Therefore, this study has suggested that the management of Plaza Angsana make improvements to the security management system. 2022 Thesis http://eprints.utm.my/id/eprint/100408/ http://eprints.utm.my/id/eprint/100408/1/NurEzzatyNadiaMBE2022.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:150204 masters Universiti Teknologi Malaysia Faculty of Built Environment & Surveying |
| institution |
Universiti Teknologi Malaysia |
| collection |
UTM Institutional Repository |
| language |
English |
| topic |
HD1394-1394.5 Real estate management |
| spellingShingle |
HD1394-1394.5 Real estate management Mohd. Hashim, Nur Ezzaty Nadia Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| description |
The level of safety in shopping complex these days is increasingly worrying. This is because there are many criminal cases reported by the press that occur in shopping complex across the country. Therefore, this study was conducted to achieve three objectives, to identify elements of security, identify perception of security elements and determine suggestions improvement strategy for security elements in Angsana. This study has chosen Plaza Angsana because there are reports related to crime cases and because it is the focus of local residents for shopping. The aspects studied are closed circuit cameras, access control, lighting and centralized control systems. In addition, Plaza Angsana security guards can communicate well however, visitors find that the security guards are not skilled and the number of guards is few and only placed in certain areas. Therefore, this study has suggested that the management of Plaza Angsana make improvements to the security management system. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Mohd. Hashim, Nur Ezzaty Nadia |
| author_facet |
Mohd. Hashim, Nur Ezzaty Nadia |
| author_sort |
Mohd. Hashim, Nur Ezzaty Nadia |
| title |
Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| title_short |
Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| title_full |
Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| title_fullStr |
Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| title_full_unstemmed |
Tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| title_sort |
tahap kepuasan hati pelanggan terhadap aspek keselamatan di pusat membeli belah angsana |
| granting_institution |
Universiti Teknologi Malaysia |
| granting_department |
Faculty of Built Environment & Surveying |
| publishDate |
2022 |
| url |
http://eprints.utm.my/id/eprint/100408/1/NurEzzatyNadiaMBE2022.pdf |
| _version_ |
1776100688465494016 |