Quality of service acceptance model for cloud service in Palestinian higher education institutions

Cloud computing service has been found to be effective in increasing the capacity of Higher Education Institutions (HEIs) since it delivers services through enhanced information technology capabilities. Quality of Service (QoS) in cloud service is considered a rapidly growing phenomenon to guarantee...

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Main Author:	Ahmed Bsharat, Marwan Husam
Format:	Thesis
Language:	English
Published:	2021
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/101543/1/MarwanHusamAhmedPSC2021.pdf
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id	my-utm-ep.101543
record_format	uketd_dc
spelling	my-utm-ep.1015432023-06-21T10:41:11Z Quality of service acceptance model for cloud service in Palestinian higher education institutions 2021 Ahmed Bsharat, Marwan Husam QA75 Electronic computers. Computer science Cloud computing service has been found to be effective in increasing the capacity of Higher Education Institutions (HEIs) since it delivers services through enhanced information technology capabilities. Quality of Service (QoS) in cloud service is considered a rapidly growing phenomenon to guarantee a high level of service and is identified as an essential aspect of service provision. Despite the importance of QoS, identifying the QoS acceptance factors by decision-makers for cloud based services in HEIs in Palestine has been a critical challenge. There are limited studies conducted on QoS acceptance factors from Technological, Organizational, Environmental and Human aspects, hence, this study addressed this gap and investigated potential factors influencing QoS acceptance by decision makers in the context of HEIs in Palestine. This study proposed a research model by combining Technological Organizational Environmental (TOE) framework and Human Organizational Technology (HOT) fit framework. The research model was developed through the factors identified through a comprehensive literature review. Seventeen hypotheses were developed and the significance of the relationship between the factors were investigated using a quantitative approach. A survey method using a paper-based questionnaire was employed to collect data from 267 decision makers in the target higher education institutions. The data were analysed using Structural Equation Modelling (SEM) with Partial Least Squares (PLS) technique. The finding used to develop the QoS acceptance model facilitated the understanding of factors impacting QoS acceptance by the HEIs in Palestine. The results that indicated the most significant factors for QoS acceptance by HEIs in Palestine were Availability (P= 0.046, p-value = 0.002), Compatibility (P= 0.043, p-value= 0.001), Security Concern (P= 0.037, p-value= 0.006), and Relative Advantage (P= 0.046, p-value= 0.001), Vendor Support (P= 0.037, p-value= 0.025), Legal Issues (P= 0.068, p-value= 0.027) and Competitive Pressure (P= 0.064, p-value= 0.028). The results of this study and the proposed model would assist the practitioners in HEIs to better understand the importance of QoS acceptance in cloud service. 2021 Thesis http://eprints.utm.my/id/eprint/101543/ http://eprints.utm.my/id/eprint/101543/1/MarwanHusamAhmedPSC2021.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:150780 phd doctoral Universiti Teknologi Malaysia Faculty of Engineering - School of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Ahmed Bsharat, Marwan Husam Quality of service acceptance model for cloud service in Palestinian higher education institutions
description	Cloud computing service has been found to be effective in increasing the capacity of Higher Education Institutions (HEIs) since it delivers services through enhanced information technology capabilities. Quality of Service (QoS) in cloud service is considered a rapidly growing phenomenon to guarantee a high level of service and is identified as an essential aspect of service provision. Despite the importance of QoS, identifying the QoS acceptance factors by decision-makers for cloud based services in HEIs in Palestine has been a critical challenge. There are limited studies conducted on QoS acceptance factors from Technological, Organizational, Environmental and Human aspects, hence, this study addressed this gap and investigated potential factors influencing QoS acceptance by decision makers in the context of HEIs in Palestine. This study proposed a research model by combining Technological Organizational Environmental (TOE) framework and Human Organizational Technology (HOT) fit framework. The research model was developed through the factors identified through a comprehensive literature review. Seventeen hypotheses were developed and the significance of the relationship between the factors were investigated using a quantitative approach. A survey method using a paper-based questionnaire was employed to collect data from 267 decision makers in the target higher education institutions. The data were analysed using Structural Equation Modelling (SEM) with Partial Least Squares (PLS) technique. The finding used to develop the QoS acceptance model facilitated the understanding of factors impacting QoS acceptance by the HEIs in Palestine. The results that indicated the most significant factors for QoS acceptance by HEIs in Palestine were Availability (P= 0.046, p-value = 0.002), Compatibility (P= 0.043, p-value= 0.001), Security Concern (P= 0.037, p-value= 0.006), and Relative Advantage (P= 0.046, p-value= 0.001), Vendor Support (P= 0.037, p-value= 0.025), Legal Issues (P= 0.068, p-value= 0.027) and Competitive Pressure (P= 0.064, p-value= 0.028). The results of this study and the proposed model would assist the practitioners in HEIs to better understand the importance of QoS acceptance in cloud service.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ahmed Bsharat, Marwan Husam
author_facet	Ahmed Bsharat, Marwan Husam
author_sort	Ahmed Bsharat, Marwan Husam
title	Quality of service acceptance model for cloud service in Palestinian higher education institutions
title_short	Quality of service acceptance model for cloud service in Palestinian higher education institutions
title_full	Quality of service acceptance model for cloud service in Palestinian higher education institutions
title_fullStr	Quality of service acceptance model for cloud service in Palestinian higher education institutions
title_full_unstemmed	Quality of service acceptance model for cloud service in Palestinian higher education institutions
title_sort	quality of service acceptance model for cloud service in palestinian higher education institutions
granting_institution	Universiti Teknologi Malaysia
granting_department	Faculty of Engineering - School of Computing
publishDate	2021
url	http://eprints.utm.my/id/eprint/101543/1/MarwanHusamAhmedPSC2021.pdf
_version_	1776100723055919104

Quality of service acceptance model for cloud service in Palestinian higher education institutions

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