An impact study on the key success factor in universal service provision projects

The Malaysian Communications and Multimedia Commission (MCMC) is responsible for bridging the digital divide by catalysing the industry through deploying Universal Service Provision (USP) Projects and utilising the USP Fund. This research is intended to analyse the key success factor of the USP Proj...

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Main Author:	Osman, Azahari
Format:	Thesis
Language:	English
Published:	2022
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/101690/1/AzahariOsmanMAHIBS2022.pdf
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id	my-utm-ep.101690
record_format	uketd_dc
spelling	my-utm-ep.1016902023-07-09T00:51:19Z An impact study on the key success factor in universal service provision projects 2022 Osman, Azahari HD28 Management. Industrial Management The Malaysian Communications and Multimedia Commission (MCMC) is responsible for bridging the digital divide by catalysing the industry through deploying Universal Service Provision (USP) Projects and utilising the USP Fund. This research is intended to analyse the key success factor of the USP Projects from MCMC’s perspective and formulate an appropriate intervention to enhance the effectiveness and efficiency of the appointed division in MCMC in managing USP Projects. The Six Sigma (DMAIC) Methodology is adopted as there is no necessity to revamp the current implementation process, and mixed-method is selected for data collection and analysis. Based on the analysis, the key success factor for MCMC is unique as USP Projects are the statutory obligation in the Act and legislation under it, and the challenge in implementing USP Projects is to process manually the voluminous data from on the ground reports, which is time consuming and prone to human error. This leads to delay in effective troubleshooting, strategic decision-making, and action taken is remedial and not pre-emptive. As the key success factor of USP Projects for MCMC is the availability and adequate communications service at the intended area, any failure will directly impact the national framework and Malaysia’s communications future in its entirety. 2022 Thesis http://eprints.utm.my/id/eprint/101690/ http://eprints.utm.my/id/eprint/101690/1/AzahariOsmanMAHIBS2022.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146639 masters Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Osman, Azahari An impact study on the key success factor in universal service provision projects
description	The Malaysian Communications and Multimedia Commission (MCMC) is responsible for bridging the digital divide by catalysing the industry through deploying Universal Service Provision (USP) Projects and utilising the USP Fund. This research is intended to analyse the key success factor of the USP Projects from MCMC’s perspective and formulate an appropriate intervention to enhance the effectiveness and efficiency of the appointed division in MCMC in managing USP Projects. The Six Sigma (DMAIC) Methodology is adopted as there is no necessity to revamp the current implementation process, and mixed-method is selected for data collection and analysis. Based on the analysis, the key success factor for MCMC is unique as USP Projects are the statutory obligation in the Act and legislation under it, and the challenge in implementing USP Projects is to process manually the voluminous data from on the ground reports, which is time consuming and prone to human error. This leads to delay in effective troubleshooting, strategic decision-making, and action taken is remedial and not pre-emptive. As the key success factor of USP Projects for MCMC is the availability and adequate communications service at the intended area, any failure will directly impact the national framework and Malaysia’s communications future in its entirety.
format	Thesis
qualification_level	Master's degree
author	Osman, Azahari
author_facet	Osman, Azahari
author_sort	Osman, Azahari
title	An impact study on the key success factor in universal service provision projects
title_short	An impact study on the key success factor in universal service provision projects
title_full	An impact study on the key success factor in universal service provision projects
title_fullStr	An impact study on the key success factor in universal service provision projects
title_full_unstemmed	An impact study on the key success factor in universal service provision projects
title_sort	impact study on the key success factor in universal service provision projects
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/101690/1/AzahariOsmanMAHIBS2022.pdf
_version_	1776100748924289024

An impact study on the key success factor in universal service provision projects

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