The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal

The system's quality makes information reliable, providing users’ needs and expectations. This Action Research Study is to develop a prototype of a network coverage system to improve the Malaysian Communications and Multimedia Commission (MCMC) Aduan Portal to increase user satisfaction. The pr...

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Main Author:	Said, Nur Afiqah
Format:	Thesis
Language:	English
Published:	2022
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utm.my/id/eprint/102092/1/NurAfiqahSaidMAHIBS2022.pdf
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id	my-utm-ep.102092
record_format	uketd_dc
spelling	my-utm-ep.1020922023-08-07T07:56:02Z The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal 2022 Said, Nur Afiqah H Social Sciences (General) The system's quality makes information reliable, providing users’ needs and expectations. This Action Research Study is to develop a prototype of a network coverage system to improve the Malaysian Communications and Multimedia Commission (MCMC) Aduan Portal to increase user satisfaction. The prototype should perform a speed test and determine its geolocation. Hence, it may assist MCMC officers in extracting data and doing desktop analysis. The prototype development was adapted from DeLone and McLean Model (2002). The requirements gathered from the survey and interviews helped to improve the prototype. Finally, the prototype's effectiveness is shown by measuring the results before and after the intervention. 2022 Thesis http://eprints.utm.my/id/eprint/102092/ http://eprints.utm.my/id/eprint/102092/1/NurAfiqahSaidMAHIBS2022.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147531 masters Universiti Teknologi Malaysia, Azman Hashim International Business School Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Said, Nur Afiqah The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
description	The system's quality makes information reliable, providing users’ needs and expectations. This Action Research Study is to develop a prototype of a network coverage system to improve the Malaysian Communications and Multimedia Commission (MCMC) Aduan Portal to increase user satisfaction. The prototype should perform a speed test and determine its geolocation. Hence, it may assist MCMC officers in extracting data and doing desktop analysis. The prototype development was adapted from DeLone and McLean Model (2002). The requirements gathered from the survey and interviews helped to improve the prototype. Finally, the prototype's effectiveness is shown by measuring the results before and after the intervention.
format	Thesis
qualification_level	Master's degree
author	Said, Nur Afiqah
author_facet	Said, Nur Afiqah
author_sort	Said, Nur Afiqah
title	The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_short	The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_full	The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_fullStr	The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_full_unstemmed	The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_sort	development of prototype of network coverage system for improving malaysian communications and multimedia commission (mcmc) aduan portal
granting_institution	Universiti Teknologi Malaysia, Azman Hashim International Business School
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/102092/1/NurAfiqahSaidMAHIBS2022.pdf
_version_	1776100843848728576

The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal

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