The implementation of the MCMC official pool vehicle booking system (KERETA2U)

The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone c...

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Main Author:	Halmi, Mohd. Hazwan
Format:	Thesis
Language:	English
Published:	2022
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utm.my/id/eprint/102108/1/MohdHazwanHalmiMAHIBS2022.pdf
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id	my-utm-ep.102108
record_format	uketd_dc
spelling	my-utm-ep.1021082023-08-09T08:22:55Z The implementation of the MCMC official pool vehicle booking system (KERETA2U) 2022 Halmi, Mohd. Hazwan H Social Sciences (General) The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone call/WhatsApp to the administrator. From the administrator perspective, they have difficulty in terms of reporting and perform analysis to obtain valuable insights due to the manual process. The objectives of this research (for Action Research 1) is to understand the effectiveness of the current process of the Official MCMC Pool Vehicle Booking and to understand how the implementation of Kereta2U system can improve the current process as well as to identify Kereta2U’s user requirements. A mixed-method approach was used in this research, which included observation, interview and survey with a total of 36 respondents. Based on the data analysis and research findings, it was identified that the current process of MCMC official vehicle booking is not effective and improvement to the existing process has been introduced. The high level technical requirements have been presented based on the requirement from both user and process owner. Aside from that, the prototype of the Kereta2U system has been developed and impact assessment has been analysed in Action Research 2 (Cycle 2). Overall, the findings show that the implementation of Kereta2U will provide significant benefits to the end user, driver and administrator. 2022 Thesis http://eprints.utm.my/id/eprint/102108/ http://eprints.utm.my/id/eprint/102108/1/MohdHazwanHalmiMAHIBS2022.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146626 masters Universiti Teknologi Malaysia, Azman Hashim International Business School Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Halmi, Mohd. Hazwan The implementation of the MCMC official pool vehicle booking system (KERETA2U)
description	The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone call/WhatsApp to the administrator. From the administrator perspective, they have difficulty in terms of reporting and perform analysis to obtain valuable insights due to the manual process. The objectives of this research (for Action Research 1) is to understand the effectiveness of the current process of the Official MCMC Pool Vehicle Booking and to understand how the implementation of Kereta2U system can improve the current process as well as to identify Kereta2U’s user requirements. A mixed-method approach was used in this research, which included observation, interview and survey with a total of 36 respondents. Based on the data analysis and research findings, it was identified that the current process of MCMC official vehicle booking is not effective and improvement to the existing process has been introduced. The high level technical requirements have been presented based on the requirement from both user and process owner. Aside from that, the prototype of the Kereta2U system has been developed and impact assessment has been analysed in Action Research 2 (Cycle 2). Overall, the findings show that the implementation of Kereta2U will provide significant benefits to the end user, driver and administrator.
format	Thesis
qualification_level	Master's degree
author	Halmi, Mohd. Hazwan
author_facet	Halmi, Mohd. Hazwan
author_sort	Halmi, Mohd. Hazwan
title	The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_short	The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_full	The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_fullStr	The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_full_unstemmed	The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_sort	implementation of the mcmc official pool vehicle booking system (kereta2u)
granting_institution	Universiti Teknologi Malaysia, Azman Hashim International Business School
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/102108/1/MohdHazwanHalmiMAHIBS2022.pdf
_version_	1776100847660302336

The implementation of the MCMC official pool vehicle booking system (KERETA2U)

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