Development and implementation of information technology knowledge management system

As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not...

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Main Author:	Mansor, Norshahaszalin
Format:	Thesis
Language:	English
Published:	2022
Subjects:	HD30.2 Knowledge management
Online Access:	http://eprints.utm.my/id/eprint/102160/1/NorshahaszalinMansorMAHIBS2022.pdf.pdf
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id	my-utm-ep.102160
record_format	uketd_dc
spelling	my-utm-ep.1021602023-08-07T08:19:12Z Development and implementation of information technology knowledge management system 2022 Mansor, Norshahaszalin HD30.2 Knowledge management As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not consolidated with the others. This situation is seen as a weakness where each information is only updated by each system administrator or project manager for each project and there is no comprehensive collaboration as information for one division. This will indirectly create a silo operation atmosphere. This study focuses to improve the information technology knowledge management practice/platform in Strategic Information Technology Division (SITD). The aim of the study is to assess and determine the weaknesses associated with the current practice and platform in managing and sharing information in SITD, to develop a new information technology knowledge management system and to evaluate the user perception on the usage of the new system in terms of usefulness, ease of use, trust, personal initiative and characteristics, context and the intention to use before and after the intervention. A mixed-method approach was used where interview sessions and questionnaires survey was conducted to the respondents. 2022 Thesis http://eprints.utm.my/id/eprint/102160/ http://eprints.utm.my/id/eprint/102160/1/NorshahaszalinMansorMAHIBS2022.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147532 masters Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD30.2 Knowledge management
spellingShingle	HD30.2 Knowledge management Mansor, Norshahaszalin Development and implementation of information technology knowledge management system
description	As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not consolidated with the others. This situation is seen as a weakness where each information is only updated by each system administrator or project manager for each project and there is no comprehensive collaboration as information for one division. This will indirectly create a silo operation atmosphere. This study focuses to improve the information technology knowledge management practice/platform in Strategic Information Technology Division (SITD). The aim of the study is to assess and determine the weaknesses associated with the current practice and platform in managing and sharing information in SITD, to develop a new information technology knowledge management system and to evaluate the user perception on the usage of the new system in terms of usefulness, ease of use, trust, personal initiative and characteristics, context and the intention to use before and after the intervention. A mixed-method approach was used where interview sessions and questionnaires survey was conducted to the respondents.
format	Thesis
qualification_level	Master's degree
author	Mansor, Norshahaszalin
author_facet	Mansor, Norshahaszalin
author_sort	Mansor, Norshahaszalin
title	Development and implementation of information technology knowledge management system
title_short	Development and implementation of information technology knowledge management system
title_full	Development and implementation of information technology knowledge management system
title_fullStr	Development and implementation of information technology knowledge management system
title_full_unstemmed	Development and implementation of information technology knowledge management system
title_sort	development and implementation of information technology knowledge management system
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/102160/1/NorshahaszalinMansorMAHIBS2022.pdf.pdf
_version_	1776100860153036800

Development and implementation of information technology knowledge management system

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