Land acquisition process improvement for developing communication tower using business intelligence dashboard

This research focus on the improvement of the land acquisition process for the purpose of developing communication tower under the initiative of Malaysian Communication and Multimedia Commission (MCMC). Some of the JENDELA National Fiberisation and Connectivity Plan 1 (NFCP1) project are behind sche...

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Main Author:	Pailus, Reuben James
Format:	Thesis
Language:	English
Published:	2022
Subjects:	HB Economic Theory
Online Access:	http://eprints.utm.my/id/eprint/102223/1/ReubenJamesPailusMAHIBS2022.pdf.pdf
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id	my-utm-ep.102223
record_format	uketd_dc
spelling	my-utm-ep.1022232023-08-09T08:33:37Z Land acquisition process improvement for developing communication tower using business intelligence dashboard 2022 Pailus, Reuben James HB Economic Theory This research focus on the improvement of the land acquisition process for the purpose of developing communication tower under the initiative of Malaysian Communication and Multimedia Commission (MCMC). Some of the JENDELA National Fiberisation and Connectivity Plan 1 (NFCP1) project are behind schedule mainly due to the Designated Universal Service Providers (DUSPs) are having issue with State Authority in acquiring land that requires coordination from MCMC State office. There are three objectives: To identify the factor that contributes to the delay in land acquisition process; to develop and implement a tactical dashboard accessible to all stakeholders that facilitate the DUSP to acquire land effectively; and to recommend the improvements required by measuring the perception of the DUSP on the usefulness and the information quality of the BI dashboard. The interview session was conducted involving 2 personnel and the data was analysed based on thematic analysis. The questionnaires were distributed pre-intervention and post-intervention to 20 personnel to assess usability of the dashboard, and data was analyzed using SPSS for descriptive analysis and to measure the effectiveness. It was found that the main factor contributing to the issue is the difficulty of DUSP to acquire state land effectively. From the analysis, the data from pre intervention and post intervention shows significant result that indicated using BI Dashboard as intervention has effectively improved the DUSP performance in terms of acquiring the state land. The BI Dashboard has alert function that allows DUSP to recognised sites that are at risk of delay and equipped with clear guidelines and information update from the state authorities. As a result, this dashboard helped DUSP to make timely decisions on appropriate actions. This dashboard will be a stakeholder management tool for the MCMC Sabah Infrastructure Development Department in providing better collaboration between different stakeholders. In conclusion, the research can be contributed to the body of knowledge and can be used as a reference for other authors to examine deeper into any research related to land acquisition for developing telecommunication tower. 2022 Thesis http://eprints.utm.my/id/eprint/102223/ http://eprints.utm.my/id/eprint/102223/1/ReubenJamesPailusMAHIBS2022.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147526 masters Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HB Economic Theory
spellingShingle	HB Economic Theory Pailus, Reuben James Land acquisition process improvement for developing communication tower using business intelligence dashboard
description	This research focus on the improvement of the land acquisition process for the purpose of developing communication tower under the initiative of Malaysian Communication and Multimedia Commission (MCMC). Some of the JENDELA National Fiberisation and Connectivity Plan 1 (NFCP1) project are behind schedule mainly due to the Designated Universal Service Providers (DUSPs) are having issue with State Authority in acquiring land that requires coordination from MCMC State office. There are three objectives: To identify the factor that contributes to the delay in land acquisition process; to develop and implement a tactical dashboard accessible to all stakeholders that facilitate the DUSP to acquire land effectively; and to recommend the improvements required by measuring the perception of the DUSP on the usefulness and the information quality of the BI dashboard. The interview session was conducted involving 2 personnel and the data was analysed based on thematic analysis. The questionnaires were distributed pre-intervention and post-intervention to 20 personnel to assess usability of the dashboard, and data was analyzed using SPSS for descriptive analysis and to measure the effectiveness. It was found that the main factor contributing to the issue is the difficulty of DUSP to acquire state land effectively. From the analysis, the data from pre intervention and post intervention shows significant result that indicated using BI Dashboard as intervention has effectively improved the DUSP performance in terms of acquiring the state land. The BI Dashboard has alert function that allows DUSP to recognised sites that are at risk of delay and equipped with clear guidelines and information update from the state authorities. As a result, this dashboard helped DUSP to make timely decisions on appropriate actions. This dashboard will be a stakeholder management tool for the MCMC Sabah Infrastructure Development Department in providing better collaboration between different stakeholders. In conclusion, the research can be contributed to the body of knowledge and can be used as a reference for other authors to examine deeper into any research related to land acquisition for developing telecommunication tower.
format	Thesis
qualification_level	Master's degree
author	Pailus, Reuben James
author_facet	Pailus, Reuben James
author_sort	Pailus, Reuben James
title	Land acquisition process improvement for developing communication tower using business intelligence dashboard
title_short	Land acquisition process improvement for developing communication tower using business intelligence dashboard
title_full	Land acquisition process improvement for developing communication tower using business intelligence dashboard
title_fullStr	Land acquisition process improvement for developing communication tower using business intelligence dashboard
title_full_unstemmed	Land acquisition process improvement for developing communication tower using business intelligence dashboard
title_sort	land acquisition process improvement for developing communication tower using business intelligence dashboard
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/102223/1/ReubenJamesPailusMAHIBS2022.pdf.pdf
_version_	1776100872608022528

Land acquisition process improvement for developing communication tower using business intelligence dashboard

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