Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy

Performance Management is one of the important component for any Organisation and failure to manage it effectively leads to inability to measure its overall performance. This study was aimed to resolve the organisation problem in measuring its overall performance by using Balanced Score Card (BSC) a...

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Main Author:	Zulkapli, Muhammad Ashraf
Format:	Thesis
Language:	English
Published:	2022
Subjects:	HC Economic History and Conditions
Online Access:	http://eprints.utm.my/id/eprint/102378/1/MuhammadAshrafZulkapliMAHIBS2022.pdf.pdf
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id	my-utm-ep.102378
record_format	uketd_dc
spelling	my-utm-ep.1023782023-08-28T06:20:06Z Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy 2022 Zulkapli, Muhammad Ashraf HC Economic History and Conditions Performance Management is one of the important component for any Organisation and failure to manage it effectively leads to inability to measure its overall performance. This study was aimed to resolve the organisation problem in measuring its overall performance by using Balanced Score Card (BSC) and determine whether the Organisation’s Overall Performance have any impact on the Digital Economy. This study is importance in understanding the feasibility to implement BSC in Statutory Body in Malaysia. In the first cycle, Intervention Plan implemented by using all 4 BSC Perspective namely Financial, Customer, Internal Process and Learning Growth. For the first cycle, both Quantitative and Qualitative approaches employed in this research. This study able to ensure structured Performance Management System to measure Organisation’s Overall Performance and identify its linkage to Digital Economy. This research has able to change the Organisation PMS by using strategic tool to measure Outcome based KPIs for the Organization as well as providing accurate PMS Reporting that reflect the Organization Overall Performance. Since BSC is a Strategic Performance Management Tool, there is some gap when it implemented directly to the individual level. In order to complement the BSC, Agile Performance Management System knowing as Must Do, Should Do and Could Do (MSC) was employed in second cycle. The effectiveness of combination of BSC and MSC was verified by using Quantitative Approach and results shows that BSC and MSC has increased the performance employees and Organisation as a whole. 2022 Thesis http://eprints.utm.my/id/eprint/102378/ http://eprints.utm.my/id/eprint/102378/1/MuhammadAshrafZulkapliMAHIBS2022.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146478 masters Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HC Economic History and Conditions
spellingShingle	HC Economic History and Conditions Zulkapli, Muhammad Ashraf Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy
description	Performance Management is one of the important component for any Organisation and failure to manage it effectively leads to inability to measure its overall performance. This study was aimed to resolve the organisation problem in measuring its overall performance by using Balanced Score Card (BSC) and determine whether the Organisation’s Overall Performance have any impact on the Digital Economy. This study is importance in understanding the feasibility to implement BSC in Statutory Body in Malaysia. In the first cycle, Intervention Plan implemented by using all 4 BSC Perspective namely Financial, Customer, Internal Process and Learning Growth. For the first cycle, both Quantitative and Qualitative approaches employed in this research. This study able to ensure structured Performance Management System to measure Organisation’s Overall Performance and identify its linkage to Digital Economy. This research has able to change the Organisation PMS by using strategic tool to measure Outcome based KPIs for the Organization as well as providing accurate PMS Reporting that reflect the Organization Overall Performance. Since BSC is a Strategic Performance Management Tool, there is some gap when it implemented directly to the individual level. In order to complement the BSC, Agile Performance Management System knowing as Must Do, Should Do and Could Do (MSC) was employed in second cycle. The effectiveness of combination of BSC and MSC was verified by using Quantitative Approach and results shows that BSC and MSC has increased the performance employees and Organisation as a whole.
format	Thesis
qualification_level	Master's degree
author	Zulkapli, Muhammad Ashraf
author_facet	Zulkapli, Muhammad Ashraf
author_sort	Zulkapli, Muhammad Ashraf
title	Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy
title_short	Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy
title_full	Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy
title_fullStr	Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy
title_full_unstemmed	Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy
title_sort	enhancing mcmc performance by using balanced score card: a drive on malaysia’s digital economy
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2022
url	http://eprints.utm.my/id/eprint/102378/1/MuhammadAshrafZulkapliMAHIBS2022.pdf.pdf
_version_	1776100908927549440

Enhancing MCMC performance by using Balanced Score Card: a drive on Malaysia’s digital economy

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