Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)

The Government is intended to see improvements to public service delivery system through the establishment of the OSC. However, local authorities should be prepared to assume this position of trust to ensure the successful implementation of the OSC. During the period from 13 April 2007 until Decembe...

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Main Author:	Ahmad, Mohamad Sabri
Format:	Thesis
Language:	English
Published:	2010
Subjects:	HD28 Management Industrial Management JS Local government Municipal government
Online Access:	http://eprints.utm.my/id/eprint/10627/1/MohamadSabriAhmadMFKSG2010.pdf
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id	my-utm-ep.10627
record_format	uketd_dc
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management JS Local government Municipal government
spellingShingle	HD28 Management Industrial Management JS Local government Municipal government Ahmad, Mohamad Sabri Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)
description	The Government is intended to see improvements to public service delivery system through the establishment of the OSC. However, local authorities should be prepared to assume this position of trust to ensure the successful implementation of the OSC. During the period from 13 April 2007 until December 2009 a range of issues and problems identified have been completed. In the meantime there are still complaints related to dissatisfaction with the course of OSC, including OSC unit is seen as a separate entity in the local authority, the understanding of the heads of departments in local authorities on the implementation of OSC, OSC confusion about the scope of work by local authorities and thus do not see the OSC as a catalyst for change in public service delivery system improvements, especially in the business of land development. Therefore, the aim of this study was to investigate the implementation of the One Stop Center (OSC) and its relationship with the local authority technical departments. The objective was to identify the network elements between OSC unit and local authority technical departments in the business of land development, review the understanding of the heads of certain departments in local authorities on the implementation of OSC and recommend improvements to the implementation of the OSC in the local authority system. The study was based on data collection, secondary and primary data. Primary data is data taken directly from the parties through interviews and questionnaires. While secondary data is data obtained from books, magazines, journals, papers, newspaper cuttings, articles and reports. Based on this study found that the relationship of technical departments in local authorities with the OSC is not limited to the four existing technical departments listed in the booklet on the implementation of OSC, but there are four other departments also have a direct relationship with the OSC and it should be involved. In addition to the departments relationship with the OSC can be enhanced by improving the implementation of OSC in the local authority system and the organizational structure of a local authority. Overall understanding of the implementation of the OSC has shown improvement. However, implementation of the OSC system improvements should be detailed to the needs of the departments associated with each item on the implementation of OSC in PBT. It is hoped that this study provides guidance to the Ministry of Housing and Local Government and local authorities to improve public service delivery system in the business of land development in each of their local authorities.
format	Thesis
qualification_level	Master's degree
author	Ahmad, Mohamad Sabri
author_facet	Ahmad, Mohamad Sabri
author_sort	Ahmad, Mohamad Sabri
title	Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)
title_short	Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)
title_full	Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)
title_fullStr	Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)
title_full_unstemmed	Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)
title_sort	hubungan pusat khidmat setempat (osc) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : negeri perak)
granting_institution	Universiti Teknologi Malaysia, Faculty of Geoinformation Science and Engineering
granting_department	Faculty of Geoinformation Science and Engineering
publishDate	2010
url	http://eprints.utm.my/id/eprint/10627/1/MohamadSabriAhmadMFKSG2010.pdf
_version_	1747814798864678912
spelling	my-utm-ep.106272018-05-30T02:32:36Z Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak) 2010-04 Ahmad, Mohamad Sabri HD28 Management. Industrial Management JS Local government Municipal government The Government is intended to see improvements to public service delivery system through the establishment of the OSC. However, local authorities should be prepared to assume this position of trust to ensure the successful implementation of the OSC. During the period from 13 April 2007 until December 2009 a range of issues and problems identified have been completed. In the meantime there are still complaints related to dissatisfaction with the course of OSC, including OSC unit is seen as a separate entity in the local authority, the understanding of the heads of departments in local authorities on the implementation of OSC, OSC confusion about the scope of work by local authorities and thus do not see the OSC as a catalyst for change in public service delivery system improvements, especially in the business of land development. Therefore, the aim of this study was to investigate the implementation of the One Stop Center (OSC) and its relationship with the local authority technical departments. The objective was to identify the network elements between OSC unit and local authority technical departments in the business of land development, review the understanding of the heads of certain departments in local authorities on the implementation of OSC and recommend improvements to the implementation of the OSC in the local authority system. The study was based on data collection, secondary and primary data. Primary data is data taken directly from the parties through interviews and questionnaires. While secondary data is data obtained from books, magazines, journals, papers, newspaper cuttings, articles and reports. Based on this study found that the relationship of technical departments in local authorities with the OSC is not limited to the four existing technical departments listed in the booklet on the implementation of OSC, but there are four other departments also have a direct relationship with the OSC and it should be involved. In addition to the departments relationship with the OSC can be enhanced by improving the implementation of OSC in the local authority system and the organizational structure of a local authority. Overall understanding of the implementation of the OSC has shown improvement. However, implementation of the OSC system improvements should be detailed to the needs of the departments associated with each item on the implementation of OSC in PBT. It is hoped that this study provides guidance to the Ministry of Housing and Local Government and local authorities to improve public service delivery system in the business of land development in each of their local authorities. 2010-04 Thesis http://eprints.utm.my/id/eprint/10627/ http://eprints.utm.my/id/eprint/10627/1/MohamadSabriAhmadMFKSG2010.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Geoinformation Science and Engineering Faculty of Geoinformation Science and Engineering Ahmad Atory Hussain (1991) : Kerajaan Tempatan : Teori dan Peranan di Malaysia, Dewan Bahasa dan Pustaka, Kuala Lumpur. Alias Rameli (2001). Pelaksanaan Perundangan Perancangan dan Kepentingannya Kepada Pihak Berkuasa Tempatan. Tesis Sarjana, Fakulti Kejuruteraan dan Sains Geoinformasi, Universiti Teknologi Malaysia Amino Agos Bin Suyub (2009) Proses Permohonan Cadangan Pemajuan Melalui Pusat Setempat - One Stop Centre (OSC). Kes Kajian Osc Majlis Perbandaran Port Dickson, Negeri Sembilan Fakulti Kejuruteraan dan Sains Geoinformasi, Universiti Teknologi Malaysia Bahagian Kerajaan Tempatan, Pejabat Setiausaha Kerajaan Negeri Perak (1988), Perkembangan Kerajaan Tempatan Negeri Perak. Bahagian Kerajaan Tempatan, Pejabat Setiausaha Kerajaan Negeri Perak (2008), Buku Maklumat Asas Pihak Berkuasa Tempatan Negeri Perak Darul Ridzuan. Ernest H. Green dan Haniza Lockman (1990) : Bangunan, Perancangan, dan Pembangunan, Dewan Bahasa dan Pustaka, Kuala Lumpur. Ahmad Atory Hussain (1991) : Kerajaan Tempatan : Teori dan Peranan di Malaysia, Dewan Bahasa dan Pustaka, Kuala Lumpur. Alias Rameli (2001). Pelaksanaan Perundangan Perancangan dan Kepentingannya Kepada Pihak Berkuasa Tempatan. Tesis Sarjana, Fakulti Kejuruteraan dan Sains Geoinformasi, Universiti Teknologi Malaysia Amino Agos Bin Suyub (2009) Proses Permohonan Cadangan Pemajuan Melalui Pusat Setempat - One Stop Centre (OSC). Kes Kajian Osc Majlis Perbandaran Port Dickson, Negeri Sembilan Fakulti Kejuruteraan dan Sains Geoinformasi, Universiti Teknologi Malaysia Bahagian Kerajaan Tempatan, Pejabat Setiausaha Kerajaan Negeri Perak (1988), Perkembangan Kerajaan Tempatan Negeri Perak. Bahagian Kerajaan Tempatan, Pejabat Setiausaha Kerajaan Negeri Perak (2008), Buku Maklumat Asas Pihak Berkuasa Tempatan Negeri Perak Darul Ridzuan. Ernest H. Green dan Haniza Lockman (1990) : Bangunan, Perancangan, dan Pembangunan, Dewan Bahasa dan Pustaka, Kuala Lumpur. Majlis Bandaraya Ipoh , www.mbi.gov.my Pejabat Setiausaha Kerajaan Negeri, www.psuk.gov.my Kementerian Perumahan Dan Kerajaan Tempatan, www.kpkt.gov.my Portal OSC, www.epbt.gov.my/osc/

Hubungan pusat khidmat setempat (OSC) dengan jabatan-jabatan di dalam pihak berkuasa tempatan (kajian kes : Negeri Perak)

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