Shariah-compliant airport framework at KL International Airport

Most studies investigating the concept of shariah compliancy seemed to have focused on commercial and economic perspectives within the context of tourism industries. The steady flow of Muslim tourists into Malaysia has increased the demand for shariah-compliant features at prominent gateways such as...

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Main Author:	Sailan, Roslina
Format:	Thesis
Language:	English
Published:	2019
Subjects:	H Social Sciences (General) HF Commerce
Online Access:	http://eprints.utm.my/107058/1/RoslinaSailanPFTIR2019.pdf
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id	my-utm-ep.107058
record_format	uketd_dc
spelling	my-utm-ep.1070582024-08-29T04:32:52Z Shariah-compliant airport framework at KL International Airport 2019 Sailan, Roslina H Social Sciences (General) HF Commerce Most studies investigating the concept of shariah compliancy seemed to have focused on commercial and economic perspectives within the context of tourism industries. The steady flow of Muslim tourists into Malaysia has increased the demand for shariah-compliant features at prominent gateways such as airports. The Kuala Lumpur International Airport (KLIA) appears to have a great potential to extensively incorporate elements of shariah principles in its main operations, and to lead the evergrowing shariah-compliant industries at the global scale. As the theory of structure and basic nature of shariah compliance is still at an embryonic stage, this research explores and strengthens the structure that falls under the concept of shariah compliancy for airport passenger terminal. Hence, this study proposes a framework for a shariah-compliant airport to cater to passengers of different faiths. Data was collected at KLIA. Data collection comprises a survey with 524 passengers of different faiths, focus group interview with 8 airport personnel, and 8 independent observers to validate the proposed framework. Data analysis involved descriptive statistics, structural equation modelling (SEM) and categorization. The combination of quantitative and qualitative data which used in this research gave multiple assessments to develop the framework. The airport terminal framework was developed based on the 12 Islamic attributes that are in adherence to shariah principles: The 12 Islamic attributes are grouped into 6 elements of the following; restaurant and eatery facilities, retail facilities, washroom, security services, Muslim prayer room and airport environment. In addition, the findings showed that nonMuslim respondents were supportive of the prospect of having a shariah-compliant airport. The proposed framework offers a balance approach from the Islamic stance for different faiths. The concepts proposed meet the expectations of Muslim travellers, while satisfying the fundamental needs for travellers of different faiths. 2019 Thesis http://eprints.utm.my/107058/ http://eprints.utm.my/107058/1/RoslinaSailanPFTIR2019.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:156415?site_name=GlobalView&query=Shariah-compliant+airport+framework+at+KL+International+Airport&queryType=vitalDismax phd doctoral Universiti Teknologi Malaysia Razak Faculty of Technology and Informatics Kuala Lumpur International Airport (KLIA).
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	H Social Sciences (General) HF Commerce
spellingShingle	H Social Sciences (General) HF Commerce Sailan, Roslina Shariah-compliant airport framework at KL International Airport
description	Most studies investigating the concept of shariah compliancy seemed to have focused on commercial and economic perspectives within the context of tourism industries. The steady flow of Muslim tourists into Malaysia has increased the demand for shariah-compliant features at prominent gateways such as airports. The Kuala Lumpur International Airport (KLIA) appears to have a great potential to extensively incorporate elements of shariah principles in its main operations, and to lead the evergrowing shariah-compliant industries at the global scale. As the theory of structure and basic nature of shariah compliance is still at an embryonic stage, this research explores and strengthens the structure that falls under the concept of shariah compliancy for airport passenger terminal. Hence, this study proposes a framework for a shariah-compliant airport to cater to passengers of different faiths. Data was collected at KLIA. Data collection comprises a survey with 524 passengers of different faiths, focus group interview with 8 airport personnel, and 8 independent observers to validate the proposed framework. Data analysis involved descriptive statistics, structural equation modelling (SEM) and categorization. The combination of quantitative and qualitative data which used in this research gave multiple assessments to develop the framework. The airport terminal framework was developed based on the 12 Islamic attributes that are in adherence to shariah principles: The 12 Islamic attributes are grouped into 6 elements of the following; restaurant and eatery facilities, retail facilities, washroom, security services, Muslim prayer room and airport environment. In addition, the findings showed that nonMuslim respondents were supportive of the prospect of having a shariah-compliant airport. The proposed framework offers a balance approach from the Islamic stance for different faiths. The concepts proposed meet the expectations of Muslim travellers, while satisfying the fundamental needs for travellers of different faiths.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Sailan, Roslina
author_facet	Sailan, Roslina
author_sort	Sailan, Roslina
title	Shariah-compliant airport framework at KL International Airport
title_short	Shariah-compliant airport framework at KL International Airport
title_full	Shariah-compliant airport framework at KL International Airport
title_fullStr	Shariah-compliant airport framework at KL International Airport
title_full_unstemmed	Shariah-compliant airport framework at KL International Airport
title_sort	shariah-compliant airport framework at kl international airport
granting_institution	Universiti Teknologi Malaysia
granting_department	Razak Faculty of Technology and Informatics
publishDate	2019
url	http://eprints.utm.my/107058/1/RoslinaSailanPFTIR2019.pdf
_version_	1811772240610459648

Shariah-compliant airport framework at KL International Airport

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