The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance

Information and communication technologies (ICTs), particularly in the form of smartphones, have introduced a considerable amount of flexibility in the work environment in terms of ‘time and space’. One of the important purposes of using these technologies in the workplace is to enhance employee tas...

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Main Author:	M A A Alhadad, Maria E
Format:	Thesis
Language:	English
Published:	2021
Subjects:	HD Industries Land use Labor T Technology (General)
Online Access:	http://eprints.utm.my/108367/1/MariaEMAAAlhadadPAHIBS2021.pdf.pdf
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id	my-utm-ep.108367
record_format	uketd_dc
spelling	my-utm-ep.1083672024-11-01T03:54:25Z The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance 2021 M A A Alhadad, Maria E HD Industries. Land use. Labor T Technology (General) Information and communication technologies (ICTs), particularly in the form of smartphones, have introduced a considerable amount of flexibility in the work environment in terms of ‘time and space’. One of the important purposes of using these technologies in the workplace is to enhance employee task performance. Although, the use of ICTs can enhance the quality and ease with which employees communicate and organize work, the implications of ICTs in organizational contexts can also be paradoxical with co-existing positive and even negative aspects. This can trigger tension in employees and affect the behavioral aspects of task performance. This research is focused on examining the mediating role played by technology paradox (TCP) between its contextual factors (CNF) and the employee task performance (TSP). A two-phase explanatory sequential design of the mixed- methods approach is applied. In the first phase, quantitative analysis with a cross- sectional survey employing a sample size of 451 respondent has been done. The respondents were employees whose carrying out tasks using private smartphones in different organizations in Kuwait. The data was analyzed using Partial Least Squares – Structural Equation Modelling (PLS-SEM). In the second phase, the quantitative results obtained in the first phase were further explained through the analysis of the qualitative data (i.e in-depth interviews). The in-depth interviews were carried out with five respondents from the earlier set selected based on snowballing sampling. The findings of the research revealed that CNF has a positive relationship with both the TCP and TSP, and the TCP also has a positive relationship with TSP. Further, the TCP has a positive mediating effect between CNF and TSP. The results of this research have provided both theoretical and practical implications. The formation of a positive behavioral influence on the user of technology determines the success of TSP. Also, it suggests managers to provide a context which is congenial to the smartphone usage in the workplace for its most productive use towards TSP. 2021 Thesis http://eprints.utm.my/108367/ http://eprints.utm.my/108367/1/MariaEMAAAlhadadPAHIBS2021.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:154541 phd doctoral Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD Industries Land use Labor T Technology (General)
spellingShingle	HD Industries Land use Labor T Technology (General) M A A Alhadad, Maria E The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
description	Information and communication technologies (ICTs), particularly in the form of smartphones, have introduced a considerable amount of flexibility in the work environment in terms of ‘time and space’. One of the important purposes of using these technologies in the workplace is to enhance employee task performance. Although, the use of ICTs can enhance the quality and ease with which employees communicate and organize work, the implications of ICTs in organizational contexts can also be paradoxical with co-existing positive and even negative aspects. This can trigger tension in employees and affect the behavioral aspects of task performance. This research is focused on examining the mediating role played by technology paradox (TCP) between its contextual factors (CNF) and the employee task performance (TSP). A two-phase explanatory sequential design of the mixed- methods approach is applied. In the first phase, quantitative analysis with a cross- sectional survey employing a sample size of 451 respondent has been done. The respondents were employees whose carrying out tasks using private smartphones in different organizations in Kuwait. The data was analyzed using Partial Least Squares – Structural Equation Modelling (PLS-SEM). In the second phase, the quantitative results obtained in the first phase were further explained through the analysis of the qualitative data (i.e in-depth interviews). The in-depth interviews were carried out with five respondents from the earlier set selected based on snowballing sampling. The findings of the research revealed that CNF has a positive relationship with both the TCP and TSP, and the TCP also has a positive relationship with TSP. Further, the TCP has a positive mediating effect between CNF and TSP. The results of this research have provided both theoretical and practical implications. The formation of a positive behavioral influence on the user of technology determines the success of TSP. Also, it suggests managers to provide a context which is congenial to the smartphone usage in the workplace for its most productive use towards TSP.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	M A A Alhadad, Maria E
author_facet	M A A Alhadad, Maria E
author_sort	M A A Alhadad, Maria E
title	The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
title_short	The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
title_full	The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
title_fullStr	The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
title_full_unstemmed	The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
title_sort	role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2021
url	http://eprints.utm.my/108367/1/MariaEMAAAlhadadPAHIBS2021.pdf.pdf
_version_	1818646943780306944

The role of technology paradox in mobile technology usage on the relationship between contextual factors and task performance

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