Application of quality function deployment in multimedia integrated telephone kiosk design

To develop customer-oriented and higher-quality kiosk is vital due to its demand in the market. The Quality Function Deployment (QFD) has been applied in designing and developing of Multimedia Integrated Telephone Kiosk (MiTeK). This thesis outlines the QFD technique of the MiTeK planning which was...

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Main Author:	Mohamed Samsuddin, Norzilawaty
Format:	Thesis
Language:	English
Published:	2009
Subjects:	TJ Mechanical engineering and machinery
Online Access:	http://eprints.utm.my/id/eprint/11379/6/NorzilawatyMohamedSamsuddinMFKM2009.pdf
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id	my-utm-ep.11379
record_format	uketd_dc
spelling	my-utm-ep.113792018-06-04T09:53:29Z Application of quality function deployment in multimedia integrated telephone kiosk design 2009-09 Mohamed Samsuddin, Norzilawaty TJ Mechanical engineering and machinery To develop customer-oriented and higher-quality kiosk is vital due to its demand in the market. The Quality Function Deployment (QFD) has been applied in designing and developing of Multimedia Integrated Telephone Kiosk (MiTeK). This thesis outlines the QFD technique of the MiTeK planning which was carried out in completing the research. The survey of customer demands, requirements and needs had been conducted in establishing the Voice of Customers (VOC). The study also establishes the House of Quality (HOQ), which stipulates several customersï¿½ requirements of MiTeK, consisting of ï¿½MiTeK designï¿½, ï¿½ergonomic designï¿½, ï¿½product appearanceï¿½, ï¿½endurance materialï¿½, ï¿½ease of useï¿½, ï¿½waterproof materialï¿½, and ï¿½attractive imageï¿½. MiTeK product design planning matrix of QFD was developed based on the captured Coice of Customers (VOC). The requirements were translated and recommended as generic design requirements for kiosk design dedicated for Malaysian users. HOQ results and design validations were conducted accordingly, by gathering experts opinion and conducting three (3) dimensional simulation test. Further work of study was proposed for further task enhancement of the whole phases of QFD and data accuracy. 2009-09 Thesis http://eprints.utm.my/id/eprint/11379/ http://eprints.utm.my/id/eprint/11379/6/NorzilawatyMohamedSamsuddinMFKM2009.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Mechanical Engineering Faculty of Mechanical Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TJ Mechanical engineering and machinery
spellingShingle	TJ Mechanical engineering and machinery Mohamed Samsuddin, Norzilawaty Application of quality function deployment in multimedia integrated telephone kiosk design
description	To develop customer-oriented and higher-quality kiosk is vital due to its demand in the market. The Quality Function Deployment (QFD) has been applied in designing and developing of Multimedia Integrated Telephone Kiosk (MiTeK). This thesis outlines the QFD technique of the MiTeK planning which was carried out in completing the research. The survey of customer demands, requirements and needs had been conducted in establishing the Voice of Customers (VOC). The study also establishes the House of Quality (HOQ), which stipulates several customersï¿½ requirements of MiTeK, consisting of ï¿½MiTeK designï¿½, ï¿½ergonomic designï¿½, ï¿½product appearanceï¿½, ï¿½endurance materialï¿½, ï¿½ease of useï¿½, ï¿½waterproof materialï¿½, and ï¿½attractive imageï¿½. MiTeK product design planning matrix of QFD was developed based on the captured Coice of Customers (VOC). The requirements were translated and recommended as generic design requirements for kiosk design dedicated for Malaysian users. HOQ results and design validations were conducted accordingly, by gathering experts opinion and conducting three (3) dimensional simulation test. Further work of study was proposed for further task enhancement of the whole phases of QFD and data accuracy.
format	Thesis
qualification_level	Master's degree
author	Mohamed Samsuddin, Norzilawaty
author_facet	Mohamed Samsuddin, Norzilawaty
author_sort	Mohamed Samsuddin, Norzilawaty
title	Application of quality function deployment in multimedia integrated telephone kiosk design
title_short	Application of quality function deployment in multimedia integrated telephone kiosk design
title_full	Application of quality function deployment in multimedia integrated telephone kiosk design
title_fullStr	Application of quality function deployment in multimedia integrated telephone kiosk design
title_full_unstemmed	Application of quality function deployment in multimedia integrated telephone kiosk design
title_sort	application of quality function deployment in multimedia integrated telephone kiosk design
granting_institution	Universiti Teknologi Malaysia, Faculty of Mechanical Engineering
granting_department	Faculty of Mechanical Engineering
publishDate	2009
url	http://eprints.utm.my/id/eprint/11379/6/NorzilawatyMohamedSamsuddinMFKM2009.pdf
_version_	1747814847325667328

Application of quality function deployment in multimedia integrated telephone kiosk design

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