Linking ITIL with outsource services case study : Center of Information Communication Technology in UTM

The arrival of the Internet and the rush to e-commerce has seen many companies look to outside vendors to supply necessary skills and competencies, as these are often not available in-house. Many large organizations are increasingly outsourcing their IT functions. Factors like lower costs, improved...

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Bibliographic Details
Main Author: Mobarhan, Rokhsareh
Format: Thesis
Language:English
Published: 2009
Subjects:
Online Access:http://eprints.utm.my/id/eprint/11507/6/RokhsarehMobarhanMFSKSM2009.pdf
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