Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building

Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building

This is a quantitative study looking at the passengers‘ awareness and perception on airport safety and security measures and procedures (ASMP) related to demographic factors. This current study is also looking at the difference between passengers with Malaysian nationality and passengers with non-Ma...

Full description

Saved in:
Bibliographic Details
Main Author: Turtugulov, Amir
Format: Thesis
Language:English
Published: 2009
Subjects:
HE Transportation and Communications
Online Access:http://eprints.utm.my/id/eprint/12534/6/AmirTurtugulovMFAB2009.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-utm-ep.12534
record_format uketd_dc
spelling my-utm-ep.125342017-09-20T02:59:49Z Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building 2009-11 Turtugulov, Amir HE Transportation and Communications This is a quantitative study looking at the passengers‘ awareness and perception on airport safety and security measures and procedures (ASMP) related to demographic factors. This current study is also looking at the difference between passengers with Malaysian nationality and passengers with non-Malaysian nationality in term of the awareness of ASMP in general, ASMP after 9/11, readiness of airport security service in handling unlawful acts, and consistency of ASMP among airports. A total of 100 passengers with international destination (22 Malaysian nationality and 78 non-Malaysians) at sterile area of the satellite building of Kuala Lumpur International Airport were selected via simple random sampling method to participate in this study. The scale for passengers‘ perception and awareness on ASMP was self-developed by the researcher, and statistical methods like t-test, gamma test, Cramers‘ V and Phi were utilized to test the hypotheses. Internal consistency reliability scores (Cronbach‘s alpha) were found to be above .60. Results showed that passengers with Malaysian nationality are significantly more aware of ASMP, both in general (p = .02) or after 9/11 (p = .00) compared to passengers from other nationality. It was also found that compared to passengers from other nationality, Malaysians passengers are significantly more aware on the readiness of airport security service in KLIA to confront any unlawful acts (.00) and they were also more aware on the consistency of ASMP among airports (.00). Out of several demographic factors studied in this research in term of their relationship with perception on ASMP, it was found that gender was the one with no significant relationship with the perception of ASMP ( p = .883). Age group is strongly and significantly related to the perception of ASMP (gamma = .849; p = .00), while marital status is also significantly related to the perception of ASMP (p = .00). Meanwhile, educational level and perception of ASMP have very weak and insignificant relationship (gamma = .129; p= .414). Perception of ASMP and ethnicity have significant relationship (Phi = .665; Cramer‘s V = .470; p =.00). While being Malaysians and Non-Malaysians have no significant difference in term of the perception of ASMP (p = .809), frequency of air-travels was strongly and significantly related to the passenger perception of ASMP (gamma = .616; p = .00), as well as income level (gamma = .784; p = .00). 2009-11 Thesis http://eprints.utm.my/id/eprint/12534/ http://eprints.utm.my/id/eprint/12534/6/AmirTurtugulovMFAB2009.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Built Environment Faculty of Built Environment
institution Universiti Teknologi Malaysia
collection UTM Institutional Repository
language English
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Turtugulov, Amir
Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
description This is a quantitative study looking at the passengers‘ awareness and perception on airport safety and security measures and procedures (ASMP) related to demographic factors. This current study is also looking at the difference between passengers with Malaysian nationality and passengers with non-Malaysian nationality in term of the awareness of ASMP in general, ASMP after 9/11, readiness of airport security service in handling unlawful acts, and consistency of ASMP among airports. A total of 100 passengers with international destination (22 Malaysian nationality and 78 non-Malaysians) at sterile area of the satellite building of Kuala Lumpur International Airport were selected via simple random sampling method to participate in this study. The scale for passengers‘ perception and awareness on ASMP was self-developed by the researcher, and statistical methods like t-test, gamma test, Cramers‘ V and Phi were utilized to test the hypotheses. Internal consistency reliability scores (Cronbach‘s alpha) were found to be above .60. Results showed that passengers with Malaysian nationality are significantly more aware of ASMP, both in general (p = .02) or after 9/11 (p = .00) compared to passengers from other nationality. It was also found that compared to passengers from other nationality, Malaysians passengers are significantly more aware on the readiness of airport security service in KLIA to confront any unlawful acts (.00) and they were also more aware on the consistency of ASMP among airports (.00). Out of several demographic factors studied in this research in term of their relationship with perception on ASMP, it was found that gender was the one with no significant relationship with the perception of ASMP ( p = .883). Age group is strongly and significantly related to the perception of ASMP (gamma = .849; p = .00), while marital status is also significantly related to the perception of ASMP (p = .00). Meanwhile, educational level and perception of ASMP have very weak and insignificant relationship (gamma = .129; p= .414). Perception of ASMP and ethnicity have significant relationship (Phi = .665; Cramer‘s V = .470; p =.00). While being Malaysians and Non-Malaysians have no significant difference in term of the perception of ASMP (p = .809), frequency of air-travels was strongly and significantly related to the passenger perception of ASMP (gamma = .616; p = .00), as well as income level (gamma = .784; p = .00).
format Thesis
qualification_level Master's degree
author Turtugulov, Amir
author_facet Turtugulov, Amir
author_sort Turtugulov, Amir
title Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
title_short Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
title_full Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
title_fullStr Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
title_full_unstemmed Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
title_sort passengers‘ awareness and perceptions on safety and security measures and procedures in airport terminal building
granting_institution Universiti Teknologi Malaysia, Faculty of Built Environment
granting_department Faculty of Built Environment
publishDate 2009
url http://eprints.utm.my/id/eprint/12534/6/AmirTurtugulovMFAB2009.pdf
_version_ 1747814938404978688

Similar Items