Improving the process of capturing clients' needs

Understanding of customer’s need is very crucial for any organisation to ensure that their need can be fully realised. Therefore, it is important for organisation to have a systematic approach to capture their client requirements. For Jabatan Kerja Raya (JKR) this system has been developed and imple...

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Bibliographic Details
Main Author: Ibrahim, Faizah
Format: Thesis
Language:English
Published: 2010
Subjects:
Online Access:http://eprints.utm.my/id/eprint/16469/1/FaizahIbrahimMFKA2010.pdf
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