The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry
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my-utm-ep.192312011-11-30T04:28:54Z The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry 2010-00 Tee, Chai Huat Unspecified 2010-00 Thesis http://eprints.utm.my/id/eprint/19231/ masters Universiti Teknologi Malaysia, Faculty of Management and Human Resource Development Faculty of Management and Human Resource Development |
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UTM Institutional Repository |
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Unspecified Tee, Chai Huat The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
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format |
Thesis |
qualification_level |
Master's degree |
author |
Tee, Chai Huat |
author_facet |
Tee, Chai Huat |
author_sort |
Tee, Chai Huat |
title |
The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
title_short |
The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
title_full |
The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
title_fullStr |
The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
title_full_unstemmed |
The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
title_sort |
impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry |
granting_institution |
Universiti Teknologi Malaysia, Faculty of Management and Human Resource Development |
granting_department |
Faculty of Management and Human Resource Development |
publishDate |
2010 |
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1747815413381595136 |