Expectations and perceptions of students for service quality in UTM sports complex
Service quality has become a predominant part for all organizations in providing their services as well as in facilities management which aims at improving customer satisfaction and customer retention. Nowadays, customers are becoming less tolerant of bad services. Since the success or failures of s...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
2010
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|