Performance measurement system for Jabatan Kerja Raya Malaysia

Recently, JKR’s top management have received complaints and bad reviews from client departments, government agencies, general public and mass media for projects delays and structural failures as well many other problems. The reasons for these grievances are probably due to lack of response and sense...

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Main Author:	Suleiman, Noor Rahim
Format:	Thesis
Language:	English
Published:	2011
Subjects:	HD Industries Land use Labor
Online Access:	http://eprints.utm.my/id/eprint/29898/1/NoorRahimSuleimanMFKA2011.pdf
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id	my-utm-ep.29898
record_format	uketd_dc
spelling	my-utm-ep.298982018-05-27T07:08:06Z Performance measurement system for Jabatan Kerja Raya Malaysia 2011-05 Suleiman, Noor Rahim HD Industries. Land use. Labor Recently, JKR’s top management have received complaints and bad reviews from client departments, government agencies, general public and mass media for projects delays and structural failures as well many other problems. The reasons for these grievances are probably due to lack of response and sense of urgency in dealing with problems in managing and implementing building and infrastructure projects. Despite JKR has its own Performance Measurement System (PMS) however the existing system may not be effectively translated the result as measurements and indicators for managers to response and make important and timely decision. Hence, this study has been carried out is to improve the current performance measurement system (PMS) in JKR. The methodology adopted for this study include interview with expert panels and questionnaire survey. The findings of the study indicate that current approach in PMS has not been up to JKR’s expectation and need to be reengineered. Problem and limitation of current PMS has also been identified. Finally this study has identified important recommendations that can be used by JKR to developed the framework to establish a more effective and practical PMS. It is hope that the new improve PMS can help JKR to better serve their clients and other stakeholders need in the future. This will also help JKR to achieve the Key Performance Indicators (KPI) as targeted for them especially for the top management level. 2011-05 Thesis http://eprints.utm.my/id/eprint/29898/ http://eprints.utm.my/id/eprint/29898/1/NoorRahimSuleimanMFKA2011.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Civil Engineering Faculty of Civil Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Suleiman, Noor Rahim Performance measurement system for Jabatan Kerja Raya Malaysia
description	Recently, JKR’s top management have received complaints and bad reviews from client departments, government agencies, general public and mass media for projects delays and structural failures as well many other problems. The reasons for these grievances are probably due to lack of response and sense of urgency in dealing with problems in managing and implementing building and infrastructure projects. Despite JKR has its own Performance Measurement System (PMS) however the existing system may not be effectively translated the result as measurements and indicators for managers to response and make important and timely decision. Hence, this study has been carried out is to improve the current performance measurement system (PMS) in JKR. The methodology adopted for this study include interview with expert panels and questionnaire survey. The findings of the study indicate that current approach in PMS has not been up to JKR’s expectation and need to be reengineered. Problem and limitation of current PMS has also been identified. Finally this study has identified important recommendations that can be used by JKR to developed the framework to establish a more effective and practical PMS. It is hope that the new improve PMS can help JKR to better serve their clients and other stakeholders need in the future. This will also help JKR to achieve the Key Performance Indicators (KPI) as targeted for them especially for the top management level.
format	Thesis
qualification_level	Master's degree
author	Suleiman, Noor Rahim
author_facet	Suleiman, Noor Rahim
author_sort	Suleiman, Noor Rahim
title	Performance measurement system for Jabatan Kerja Raya Malaysia
title_short	Performance measurement system for Jabatan Kerja Raya Malaysia
title_full	Performance measurement system for Jabatan Kerja Raya Malaysia
title_fullStr	Performance measurement system for Jabatan Kerja Raya Malaysia
title_full_unstemmed	Performance measurement system for Jabatan Kerja Raya Malaysia
title_sort	performance measurement system for jabatan kerja raya malaysia
granting_institution	Universiti Teknologi Malaysia, Faculty of Civil Engineering
granting_department	Faculty of Civil Engineering
publishDate	2011
url	http://eprints.utm.my/id/eprint/29898/1/NoorRahimSuleimanMFKA2011.pdf
_version_	1747815707102412800

Performance measurement system for Jabatan Kerja Raya Malaysia

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