User resistance factors in post ERP implementation

Enterprise resource planning (ERP) systems are becoming mature technologies to support inter- and intra-company business processes. However, one of the factors frequently cited as the major reason for the failure of ERP system in post implementation is “User Resistance”. ERP implementation doesn’t f...

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Main Author:	Salih Mahmoud, Sayed Haider
Format:	Thesis
Language:	English
Published:	2012
Subjects:	T Technology (General)
Online Access:	http://eprints.utm.my/id/eprint/33429/1/SayeedHaiderSalihMFSKSM2012.pdf
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spelling	my-utm-ep.334292017-09-25T00:51:39Z User resistance factors in post ERP implementation 2012-11 Salih Mahmoud, Sayed Haider T Technology (General) Enterprise resource planning (ERP) systems are becoming mature technologies to support inter- and intra-company business processes. However, one of the factors frequently cited as the major reason for the failure of ERP system in post implementation is “User Resistance”. ERP implementation doesn’t finish after Go-Live, instead the real test of system starts when user begins using the system. The main purpose of this study is to investigate user resistance factors in ERP post implementation stage and the influence between the factors associated with the research model, then to provide recommendations and guideline to avoid user resistance in ERP post implementation. To achieve this objectives quantitative method were conducted with 95 ERP end users. Correlation analysis is used to investigate the influence between user resistances as well as mean, std. deviation and rank. The result shows Resistance due to change, Change in Job content, User Expectations, Increased efforts, Lack of Education and User training, Usability issues and resistance to technology, Lack of user involvement in the development process, and Lack of communication between top management and end users are the factors behind user resistance. Recommendations and guideline to avoid user resistance in ERP post implementation are also presented. An equally important future direction is a psychological understanding of the users’ perspectives, Attitude strength, Attitude structure, and Resistance to change. For the user, there may be negative perceptions towards the ERP systems and the changes; however, the attitude strength and structure has not been examined. The benefits and outcomes of this study shall aid organizations to overcome user resistance in post ERP implementation. 2012-11 Thesis http://eprints.utm.my/id/eprint/33429/ http://eprints.utm.my/id/eprint/33429/1/SayeedHaiderSalihMFSKSM2012.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:70379?site_name=Restricted Repository masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Salih Mahmoud, Sayed Haider User resistance factors in post ERP implementation
description	Enterprise resource planning (ERP) systems are becoming mature technologies to support inter- and intra-company business processes. However, one of the factors frequently cited as the major reason for the failure of ERP system in post implementation is “User Resistance”. ERP implementation doesn’t finish after Go-Live, instead the real test of system starts when user begins using the system. The main purpose of this study is to investigate user resistance factors in ERP post implementation stage and the influence between the factors associated with the research model, then to provide recommendations and guideline to avoid user resistance in ERP post implementation. To achieve this objectives quantitative method were conducted with 95 ERP end users. Correlation analysis is used to investigate the influence between user resistances as well as mean, std. deviation and rank. The result shows Resistance due to change, Change in Job content, User Expectations, Increased efforts, Lack of Education and User training, Usability issues and resistance to technology, Lack of user involvement in the development process, and Lack of communication between top management and end users are the factors behind user resistance. Recommendations and guideline to avoid user resistance in ERP post implementation are also presented. An equally important future direction is a psychological understanding of the users’ perspectives, Attitude strength, Attitude structure, and Resistance to change. For the user, there may be negative perceptions towards the ERP systems and the changes; however, the attitude strength and structure has not been examined. The benefits and outcomes of this study shall aid organizations to overcome user resistance in post ERP implementation.
format	Thesis
qualification_level	Master's degree
author	Salih Mahmoud, Sayed Haider
author_facet	Salih Mahmoud, Sayed Haider
author_sort	Salih Mahmoud, Sayed Haider
title	User resistance factors in post ERP implementation
title_short	User resistance factors in post ERP implementation
title_full	User resistance factors in post ERP implementation
title_fullStr	User resistance factors in post ERP implementation
title_full_unstemmed	User resistance factors in post ERP implementation
title_sort	user resistance factors in post erp implementation
granting_institution	Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department	Faculty of Computer Science and Information System
publishDate	2012
url	http://eprints.utm.my/id/eprint/33429/1/SayeedHaiderSalihMFSKSM2012.pdf
_version_	1747816159105777664

User resistance factors in post ERP implementation

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