Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students

Increasing trends of students going abroad for further studies in the last two decades has motivated higher education institutions to find the criteria of institutional selection of international students, improve the service quality of education and reduce the adjustment problems of these students...

Full description

Saved in:

Bibliographic Details
Main Author:	Hosseini, Narges
Format:	Thesis
Language:	English
Published:	2013
Subjects:	HD30.2 Knowledge management
Online Access:	http://eprints.utm.my/id/eprint/33777/5/NargesHosseiniMFPPSM2013.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.33777
record_format	uketd_dc
spelling	my-utm-ep.337772021-07-26T05:38:27Z Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students 2013-01 Hosseini, Narges HD30.2 Knowledge management Increasing trends of students going abroad for further studies in the last two decades has motivated higher education institutions to find the criteria of institutional selection of international students, improve the service quality of education and reduce the adjustment problems of these students to keep them satisfied. Malaysia is one of the countries which always try to achieve high academic standards in the education system to reach the global market. For this purpose, this study used two sets of quantitative questionnaire and distributed them among two groups of international postgraduate students in Universiti Teknologi Malaysia (UTM). The first questionnaire is SERVQUAL, Adjustment and Satisfaction (SAS) questionnaire which was distributed among 353 respondents in UTM. Four dimensions of service quality namely tangible, consistency, assurance and compassion were obtained. Furthermore, high level of adjustment and low level of service quality and satisfaction from the respondents’ perspective were observed. In addition, the study represented the relationship and differences in these based on demography. The second instrument is Analytical Hierarchy Process (AHP) Questionnaire which was distributed to 30 international postgraduate students in UTM. AHP findings indicated that “Academic Qualification” is the most satisfactory criterion of institutional selection while “Study Abroad” is the lowest. Additionally, this study was able to show that international postgraduate students in UTM have negative perceptions of education service quality in this university. In the case of UTM, international postgraduate students tend to compare UTM with the education in academic universities of US, UK, Australia and Europe as the standard and general class for higher education and they may also compare the fees with service quality in UTM. 2013-01 Thesis http://eprints.utm.my/id/eprint/33777/ http://eprints.utm.my/id/eprint/33777/5/NargesHosseiniMFPPSM2013.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD30.2 Knowledge management
spellingShingle	HD30.2 Knowledge management Hosseini, Narges Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
description	Increasing trends of students going abroad for further studies in the last two decades has motivated higher education institutions to find the criteria of institutional selection of international students, improve the service quality of education and reduce the adjustment problems of these students to keep them satisfied. Malaysia is one of the countries which always try to achieve high academic standards in the education system to reach the global market. For this purpose, this study used two sets of quantitative questionnaire and distributed them among two groups of international postgraduate students in Universiti Teknologi Malaysia (UTM). The first questionnaire is SERVQUAL, Adjustment and Satisfaction (SAS) questionnaire which was distributed among 353 respondents in UTM. Four dimensions of service quality namely tangible, consistency, assurance and compassion were obtained. Furthermore, high level of adjustment and low level of service quality and satisfaction from the respondents’ perspective were observed. In addition, the study represented the relationship and differences in these based on demography. The second instrument is Analytical Hierarchy Process (AHP) Questionnaire which was distributed to 30 international postgraduate students in UTM. AHP findings indicated that “Academic Qualification” is the most satisfactory criterion of institutional selection while “Study Abroad” is the lowest. Additionally, this study was able to show that international postgraduate students in UTM have negative perceptions of education service quality in this university. In the case of UTM, international postgraduate students tend to compare UTM with the education in academic universities of US, UK, Australia and Europe as the standard and general class for higher education and they may also compare the fees with service quality in UTM.
format	Thesis
qualification_level	Master's degree
author	Hosseini, Narges
author_facet	Hosseini, Narges
author_sort	Hosseini, Narges
title	Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
title_short	Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
title_full	Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
title_fullStr	Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
title_full_unstemmed	Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
title_sort	criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2013
url	http://eprints.utm.my/id/eprint/33777/5/NargesHosseiniMFPPSM2013.pdf
_version_	1747816182585491456

Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students

Similar Items