ICT service quality measurement framework for Malaysian universities context

ICT service quality measurement framework for Malaysian universities context

Lack of quantitative research on ICT service quality (ICTSQ) impedes the collection of important information to improve ICT services (ICTS). The gap between the assessment of ICTSQ and the implementation by ICTS stakeholders leads to the need for this research. Current ICTSQ studies only identify se...

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書目詳細資料
主要作者:	Nor, Rozi Nor Haizan
格式:	Thesis
語言:	English
出版:	2013
主題:	QA75 Electronic computers Computer science
在線閱讀:	http://eprints.utm.my/id/eprint/33793/5/RoziNorHaizanNorPFSKSM2013.pdf
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