E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen

Information and Communication Technology (ICT) is considered as one of the most important aspects of today’s world. The evolution of new technologies has dramatically changed the way that people interact with their governments in a very easy and transparent way.Electronic government, or e-Government...

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Main Author:	Mohammed Al-Haimi, Basheer Mohammed
Format:	Thesis
Language:	English
Published:	2013
Subjects:	T Technology (General)
Online Access:	http://eprints.utm.my/id/eprint/35837/5/BasheerMohammedAlHaimiMFSKSM2013.pdf
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id	my-utm-ep.35837
record_format	uketd_dc
spelling	my-utm-ep.358372017-07-17T04:28:16Z E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen 2013-06 Mohammed Al-Haimi, Basheer Mohammed T Technology (General) Information and Communication Technology (ICT) is considered as one of the most important aspects of today’s world. The evolution of new technologies has dramatically changed the way that people interact with their governments in a very easy and transparent way.Electronic government, or e-Government, enables the organizations to provide better daily services to the clients. Nowadays, governments are measured by their citizens’ satisfaction and understanding of the citizens’ need is very important to improve that satisfaction that result to repetitive visit. Yemeni government,as an example, is trying to keep pace with the developed countries in various fields. Yemeni government, nowadays, is facing a lot of challenges as to providing daily civil services electronically is of a major challenge. Based on the findings from another researcher, Yemen has got low points on online services index. There are various e-government service models have been reviewed by researcher, but the most appropriate e-government service models are selected based on the requirements. A field study at Ministry of Higher Education and Scientific Research (MoHESR) was used to collect the requirements. Requirements have been gained via three methods as interview, questionnaire and MoHESR website analysis. The results areused for mapping the proposed requirements of e-government services implementation of MoHESR and existing e-government service model of SAFAD. Basing on the results gathered from the field, the research recommends that the new proposed e-government service model for MoHESR should address the dimensions of new interesting multi-language website, Simple services to interact with website, several specific online services and integrate the services with other agencies under MoHESR. The model was evaluated in questionnaire based field study. 2013-06 Thesis http://eprints.utm.my/id/eprint/35837/ http://eprints.utm.my/id/eprint/35837/5/BasheerMohammedAlHaimiMFSKSM2013.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:70135?site_name=Restricted Repository masters Universiti Teknologi Malaysia, Faculty of Computing masters
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Mohammed Al-Haimi, Basheer Mohammed E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen
description	Information and Communication Technology (ICT) is considered as one of the most important aspects of today’s world. The evolution of new technologies has dramatically changed the way that people interact with their governments in a very easy and transparent way.Electronic government, or e-Government, enables the organizations to provide better daily services to the clients. Nowadays, governments are measured by their citizens’ satisfaction and understanding of the citizens’ need is very important to improve that satisfaction that result to repetitive visit. Yemeni government,as an example, is trying to keep pace with the developed countries in various fields. Yemeni government, nowadays, is facing a lot of challenges as to providing daily civil services electronically is of a major challenge. Based on the findings from another researcher, Yemen has got low points on online services index. There are various e-government service models have been reviewed by researcher, but the most appropriate e-government service models are selected based on the requirements. A field study at Ministry of Higher Education and Scientific Research (MoHESR) was used to collect the requirements. Requirements have been gained via three methods as interview, questionnaire and MoHESR website analysis. The results areused for mapping the proposed requirements of e-government services implementation of MoHESR and existing e-government service model of SAFAD. Basing on the results gathered from the field, the research recommends that the new proposed e-government service model for MoHESR should address the dimensions of new interesting multi-language website, Simple services to interact with website, several specific online services and integrate the services with other agencies under MoHESR. The model was evaluated in questionnaire based field study.
format	Thesis
qualification_level	Master's degree
author	Mohammed Al-Haimi, Basheer Mohammed
author_facet	Mohammed Al-Haimi, Basheer Mohammed
author_sort	Mohammed Al-Haimi, Basheer Mohammed
title	E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen
title_short	E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen
title_full	E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen
title_fullStr	E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen
title_full_unstemmed	E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen
title_sort	e-government service model in improving e-services for ministry of higher education and scientific research in yemen
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	masters
publishDate	2013
url	http://eprints.utm.my/id/eprint/35837/5/BasheerMohammedAlHaimiMFSKSM2013.pdf
_version_	1747816367825879040

E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen

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